Job: Director of Project Management Office for Customer Experience Management

Job Announcement

Hattha Kaksekar Limited (HKL) is the third largest microfinance institution licensed by the National Bank of Cambodia. HKL is a subsidiary of bank of Ayudhya Public Company Limited (Krungsri), a leading commercial bank in Thailand and a strategic member of Mitsubishi UFJ Financial Group (MUFG), Japan’s biggest and among top 5 largest financial groups in the world. To respond to our business growth, we’re looking for the qualified applicants for the position as mentioned below:

Job Title Director of Project Management Office for Customer Experience Management Nº of Post. 01
Report to Deputy Chief Executive Officer (DCEO) Closing Date 31-Mar-2019
Location Head Office – Phnom Penh
 
Main Duties and Responsibilities Requirements
Customer Experience Management:

§ Define comprehensive target customer experience across customer segments, life cycle, and channels

§ Lead the development, implementation and evaluation of strategic, tactical and operational customer engagement plans, programs, and initiatives to align with the customer experience strategy

§ Lead and/or direct specific customer research programs, dialogue and other forms of engagement to understand key concerns and issues and inform review and enhancement of customer services, channel, and service delivery models

§ Drive the ongoing development of a customer-centric culture across the organization through internal activities and measurement of key processes and/or customer touchpoints

§ Liaise with parent group company to build synergy and enable best practice sharing

Project Management:

§ Track, analyze, and report progress of key project portfolio under responsibility

§ Undertake different role(s) within project management. Depending on nature of each project:

–   Primary role is to lead/manage transformative project to align with corporate strategic direction; the role requires end-to-end management of project delivery which include business requirement development, activity planning, risk/benefit identification, cross functional coordination, and effective project closure monitoring

–   As and when required, perform business analyst role to support functional teams

§ Coordinate across key stakeholders to ensure effective changes and collaboration in the organization

§ Manage necessary communication across organization to support programs or project implementation; including presentation to stakeholders throughout project cycle

§ Foster a collaborative working environment with functional teams

 

§ Degree or professional qualification in marketing or Business related fields (MBA is preferred)

§ 7 years proven working experiences, including 3 years in Management position, 3-4 years in Research, product development and relevant skill)

§ Knowledge of customer experience management approaches & methodologies used in marketing and sales

§ Evidence of strong management, planning, project management and organizational skills, required to manage an extensive portfolio of events, communication campaigns and customer-centric activities

§ Excellent communication (both written and verbal), influencing and negotiation skills, required to cooperate with a wide range of internal and external stakeholders combined with driven and assertive personality

§ Relevant marketing experience, ideally in a customer-centric fast paced environment

§ Experience in customer segmentation and successful communication campaigns, supported by data-analysis and market insight, required to deliver successful customer communication campaign

§ Experience in people management, leading and directing multiple team members in a busy task-oriented environment,

§ Flexibility with work location

Remuneration:

Successful candidate will be offered:

8 Competitive salary

8 Annual salary increment

8 Career Development

8 Pchum Ben bonus

8 Uniform allowance

8 Annual leave

8 Annual bonus

8 Insurance (Forte & NSSF)

8 Others

8 13th month salary

8 Provident fund

 

How to Apply:

Interest candidate should submit application to:

@ Hattha Kaksekar Limited head office at Nº 606, St. 271, Sangkat Boeng Tumpun 1, Khan Meanchey, Phnom Penh  or any HKL branch office.

Email: job@hkl.com.kh Facebook page: HatthaKaksekarLimitedKH Tel: 093 405 000/086 354 354

Application should include:

8 Resume (CV)                                            8 HKL application form/Cover Letter                      8 National ID Card and Birth Letter

Note:

@ HKL application form can be obtained without charge at any HKL branches offices or www.hkl.com.kh

@ Only short-listed candidate will be contacted for interview.

 

Title Director of Project Management Office for Customer Experience Management Categories Banking/Insurance
Location Head Office – Phnom Penh Start Date
Salary Closing Date Mar 31, 2019
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