Job: Many Positions

ABA Bank is one of Cambodia’s premier banking institutions founded in 1996 as the Advanced Bank of Asia Limited.

ABA Bank is now a multi-branch network universal commercial bank offering a full range of products and services to all Cambodians.  Here at ABA Bank we are always looking for Competence and Ambition candidates to join our team.

Teller Supervisor

Job Description

Teller Supervisor is responsible for ensuring effectiveness and efficiency of branch/cash management with the good quality of customer service. S/he will train and coach tellers for efficient processing transaction as per bank policies and procedures.

Location

  • Phnom Penh and provincial branch (13 posts)

Duties and Responsibilities

  • Ensure accurate and efficient teller transactions are offered with professionalism.
  • Give clear instruction and guidance to subordinates.
  • Check the daily cash count with teller and briefly report to branch manager/chief of cash operation department.
  • Ensure that security and operational guidelines are followed by the teller staff.
  • Recognize opportunities to recommend bank’s products and services and refer customers to appropriate staff members.
  • Supervise tellers with continuous coaching, training and mentoring, particularly about counterfeit note, etc.
  • Inspire and motivate team work.

Skills and Specifications

  • Bachelor degree in finance and banking, accounting or any related fields.
  • At least 3 years experience in teller or any related fields.
  • Good communication and organizational skills.
  • Ability to work in a team environment.
  • Negotiation and internal relationship building.
  • Understanding of basic banking products and services.
  • Practical knowledge of operational risk and compliance with policies and procedures applied in banking industry.
  • Computer literacy.
  • Good command in English.
  • Attention to details and accuracy.

 

Junior Micro Business Loan Officer

Job Description

Junior Micro Business Loan Officer is responsible for processing and analyzing Micro Business Loan applications and conduct credit investigations, reports and more.

Location

  • Mukh Kompol Branch, Kandal (2 posts)
  • Snoul District Branch,  Kratie (4 posts)
  • Svay Chrum Branch, Svay Rieng (4 posts)
  • Prey Chhor Branch, Kampong Cham (2 posts)
  • Kampong Tralach Branch, Champong Channang (2 posts)

 

Duties and Responsibilities

  • Solicits potential and existing clients in accordance with the guidelines stated in the micro business loan policies and procedures.
  • Analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrowers.
  • Receives and screens loan applications.
  • Conducts sit visit of secure collateral.
  • Follows up delinquent clients immediately and refers to immediate supervisor.
  • Responsible for the attainment of his/her performance targets.
  • Responsible for processing registration of title deed at local authorities and Land office.

Skills and Specifications

  • Minimum High School graduated, under graduated, Bachelor Degree of any related fields.
  • One (1) year working experience in selling/any related fields is a plus.
  • Presents high attention to details.
  • Has a good understanding of banking products and service/lending part is more preferable.
  • Hardworking, commitment, ability to communicate and self-motivated person.
  • Has good interpersonal skill.
  • Computer skills: MS. Word & Excel.
  • Language: English and Khmer.
  • Be able to travel based on location set

Micro Business Loan Officer

Job Description

Micro Business Loan Officer is responsible for processing and analyzing micro business loan applications and conduct credit investigations, reports and more.

Location

Phnom Penh and Provincial Branches (348 posts)

Duties and Responsibilities

  • Solicits potential and existing clients in accordance with the guidelines stated in the micro business loan policies and procedures.
  • Analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrower.
  • Receives and screens loan applications.
  • Conducts credit investigation for borrowers and their co-makers.
  • Evaluates cash flow of loan applicants.
  • Conducts sit visit of secure collateral.
  • Ascertains the completeness of loan documents.
  • Follows up delinquent clients immediately and refers to immediate supervisor.
  • Recommends remedial measures for delinquent clients in accordance with the recovery policies and procedures of the Bank.
  • Responsible for the attainment of his/her performance targets.

Skills and Specifications

  • Refer from MFI.
  • Bachelor with major in banking and finance, accounting, management and marketing or related field.
  • At least one year experience in micro finance institution/commercial bank or related field.
  • English proficiency.
  • Good level of computer program (MS Word & Excel).
  • Good understanding of business process.
  • Hardworking, commitment, ability to communicate and self-motivated person.
  • Good interpersonal skills.
  • Attention to details.

Micro Business Loan Supervisor

Job Description

Micro Business Loan Supervisor is responsible for monitoring micro loan officers and also be responsible on-the-job coaching and development of loan; as well as to ensure the smooth daily operations and lending activities of the branch.

Location

  • Phnom Penh and provincial branches (15 posts)

Duties and Responsibilities

  • Exercise direct supervision over the Micro Business Loan Officers and loans solicited by Micro Business Loan Officers.
  • Takes the lead in promoting the product particularly in conducting the client orientation.
  • Responsible for reviewing of loan application brought by Micro Business Loan Officers.
  • Present credit case to competent authority for further approval of the loan.
  • Responsible for the on-the-job coaching and development of loan assessment skills of Micro Business Loan Officers.
  • Conducts daily monitoring of loan accounts and settlements.
  • Helping the Micro Business Loan Officer’s handle their more difficult collection cases.
  • Responsible for the attainment of performance target of the unit.
  • Review MIS Reports on a regular basis.
  • Coordinate with Head Office Recovery and Legal team to recover the default loan if any.

Skills and Qualification Required

  • Bachelor degree in the field of business, economic, law or other equivalent is advantage.
  • At least 3 years experience in Micro-Finance Industry.
  • Strong leadership and management skills with the ability to make decisive decision in the tough circumstances.
  • High self motivation with strong interpersonal skill and able to motivate and convince others.
  • Good communication skills, especially with local authorities and court leagues.
  • Good command of computer literacy and English language.

SME Loan Officer

Job Description

The incumbent is responsible for processing loan applications for SME and corporate clients, as well as monitoring the loan portfolio.

Location

  • Phnom Penh and provincial branches (34 posts)

Duties and Responsibilities

  • Prospects new clients and assists them for loan application.
  • Has the ability to analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrower.
  • Conducts loan appraisal and collects detailed information (personal, business, and guaranties) and arrange to opens new loan account.
  • Prepares and execute loan contracts and arrange for disbursement of loan in kind.
  • Have good knowledge about guideline of regulatory body and able to prepare loan reports for internal and external use.
  • Monitors the loan and follows up of the timely repayment.
  • Maintains contact and maintain good relationship with client.
  • Ensure full compliance with all in-place ABA policies & procedures and with audit recommendations.

Personal Traits

  • Good understanding of business processes.
  • Ability to communicate and to maintain good relation with the client.
  • Good presentation skills and excellent courteous attitude; social concern.
  • Ability to work in confidentiality; ability to work in the field.

Skills and Specifications

  • Bachelor degree in banking & finance or accounting
  • At least 1 year prior experience in credit department in commercial banks.
  • Organizational and time management skills.
  • Ability to work effectively in a team environment.
  • Negotiation and internal relationship building.
  • Sound written and verbal English communication skills.
  • Advanced computer skills (MS Word, Excel, PowerPoint).
  • Analysis and reporting skills.
  • Proficient khmer typing skills.
  • Problem solving and decision making.

District Branch Manager

Job Description

S/he is responsible for overseeing the day-to-day business operations of the district branch including supervising all functions of district branch such as sales and services, operational, and administrative work within an assigned district branch to drive the set targets by branch manager. Further, the candidate will be required to maintain a team spirit (motivation) and make sure sustainable business operations in the assigned district branch.

Location

  • Snoul District Branch (1 post)
  • Kampong Tralach District Branch (1 post)
  • Prey Chhor District Branch (1 post)
  • Mongkol Borey District Branch (1 post)

Duties and Responsibilities

  • Contributing to the development of sound profitable business by creating effective referral networks, including internal business relationship, and other local marketing activities.
  • Providing induction training to staff member regularly, regular feedback discussion (one-on-one meeting), encouragement and maintain open communication at workplace.
  • Proactively marketing products to increase the public awareness of the District Branch, products and services to increase public’s trust to the District Branch.
  • Agree challenging targets with direct manager. Regularly evaluate these targets – when results fall short of targets, understand why and agree what to do differently to improve performance.
  • Driving the result for target of deposit, loan and other cross-sales as defined in District Branch KPIs.
  • Ensuring that all policies and procedures are followed by staff members no surprise things are discovered.

Skills and Requirement

  • Bachelor Degree in Finance, Business Management, Economics or other related fields.
  • Understanding of economic climate and impact of country factors on customer’s business as well as the bank.
  • Organizational and time management skills.
  • Ability to work effectively in a team environment.
  • High degree of self-motivation and excellent interpersonal skills.
  • Sound sales and negotiation skills.
  • Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet.
  • Good English and Khmer proficiency, both written, and spoken, knowledge.
  • Sound written and verbal communication skills.

Online Merchant Sales Manager

Job Description

Online Merchant Sales Manager is responsible to implement the overall merchant sales strategy, acquire, developing and maintaining relationships with online merchants.

Location

Head Office, Phnom Penh (1 post)

Duties and Responsibilities

  • Merchant acquisition pipeline development and control.
  • Conducting cold call & providing sales presentation.
  • Deepening and managing of ongoing relationship with strategic merchants to uplift profitability and cross-sell.
  • Providing and accrediting subordinates to ensure great knowledge of products and procedure in delivering quality service.
  • Track, analyze, & provide solution to all customers’ feedbacks on products, functionality and report to Department Head.
  • Work with appropriate business businesses and departments in completing of the sales targets related to “PayWay”.
  • Merchant Visit and refresh training.
  • Sale report preparation.
  • Application filling.
  • Merchant account maintenance.
  • Marketing material refreshment.

Skills and Specifications

  • Bachelor’s degree in Business or related field or equivalent experiences.
  • A tech-savvy is a plus.
  • Sales Experience is expected.
  • Business oriented.
  • Responsible and having good time management.
  • Great communication skill.
  • Be flexible and be able to work under multiple tasks.
  • Computer skills in Ms Word, Excel, Power Point, etc.

Contact Centre Consultant

Job Description

Contact Centre Consultant is responsible for providing great customer experience by delivering excellent customer service and quality service standard for inbound and outbound calls.

We realize that our greatest asset is our people. That is why we are creating a unique climate of inspiration, leadership, values and great opportunities that will enable the best in the market to thrive as part of our diverse team.

Location

Head Office, Phnom Penh (2 posts)

Duties and Responsibilities

1. Inbound call

  • Respond to customer inquiries by following the customer service standard and script provided by ABA Bank.
  • Research required information using available resources (if assigned by Head of department).
  • Handle/ resolve customer complaints (if doable in your level) and/or Identify and escalate priority issues/complaints to the right person of the units which a complaint/issue raised to.
  • Perform your role and contact point from the client to follow up and close the complaint/issue.
  • Follow‐up customer calls where necessary.
  • Provide customers with product and service information, terms and conditions if asked by the client.
  • Route calls to appropriate departments if a query/complaint is not manageable within your discretion.
  • Complete call logs and prepare call reports on the timely manner.

2. Outbound Calls

  • Contact businesses or private individuals by phone to survey about the service provided by ABA Bank.
  • Deliver prepared sales scripts to persuade potential customers to purchase a product or service if you are asked.
  • Describe products and services, respond to questions, identify for the opportunity for sales, obtain customer information, and refer sales opportunity to Relationship Manager/ Consultant.
  • Data entry and maintenance of customer/potential customer data bases.
  • Follow‐up on initial contacts.
  • Maintain records of telephonic interactions, orders and accounts.
  • Keep a close eye on your local competitors – what they do and how they perform. Plan to gain market share.
  • Keep up to date with ABA’s products suite and marketing campaigns to ensure superior product knowledge.

Skills and Specifications

  • Organizational and time management skills.
  • Ability to work effectively in a team environment.
  • Sound written and verbal communication skills.
  • High degree of self‐motivation and excellent interpersonal skills.
  • Computer literacy.
  • Understanding of basic banking products and services.
  • Practical knowledge of operating risk and compliance policies and procedures.

Micro Business Loan Trainee​

Job Description

Micro Business Loan Trainee is responsible for processing and analyzing Micro Business Loan applications and conduct credit investigations, reports and more.

Location

All Phnom Penh and Provincial Branches, (60 posts).

Duties and Responsibilities

  • Solicits potential and existing clients in accordance with the guidelines stated in the micro business loan policies and procedures.
  • Analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrowers.
  • Receives and screens loan applications.
  • Conducts sit visit of secure collateral.
  • Follows up delinquent clients immediately and refers to immediate supervisor.
  • Responsible for the attainment of his/her performance targets.
  • Responsible for processing registration of title deed at local authorities and Land office.

Skills and Qualification Required

  • Minimum High School graduated, under graduated, Bachelor Degree of any related fields.
  • One (1) year working experience in selling/any related fields is a plus.
  • Presents high attention to details.
  • Has a good understanding of banking products and service/lending part is more preferable.
  • Hardworking, commitment, ability to communicate and self-motivated person.
  • Has good interpersonal skill.
  • Computer skills: MS. Word & Excel.
  • Language: English and Khmer.
  • Be able to travel based on location set.

Branch Operation Officer

Job Description

S/he is responsible for maintaining day to day financial, accounting, administrative and personnel services in order to meet legislative requirements and support municipal operations. And, this role is also responsible for evaluation, authorization, or recommendation approval of commercial, real estate, or credit loan, advice borrowers on financial status and methods of payments including mortgage loan officers and agents, collection analysts, loan servicing officers, and loan underwriters.

Location

  • Phnom Penh and provincial branch (11 posts)

Duties and Responsibilities

  • Handle monthly budget.
  • Handle leave form of all staff.
  • Collect all assets from staff resigned.
  • Process the credit cases of Micro Business Loan to head office.
  • Monitoring and following up next settlement dates and expiry of Micro Business Loan and ensuring timely settlements.
  • Preparing legal documents for loan approved from Head Office.
  • Daily report: Deposit, Other Transaction review, Cash reconciliation, Customer report, General information.
  • Handle some tasks from Branch Manager when he/she was absent.

Skills and Requirement

  • Bachelor degree in the field of banking and finance, accounting, economic, law or other equivalent.
  • 1 year experience in accounting, finance, administrative job; preferably in Micro Finance Institutions or bank.
  • Have strong numeric and administrative skill.
  • Good in communication skill.
  • Ability to work effectively in a team environment.
  • Good command in Khmer and English.
  • Computer literacy: Ms. Word, Ms. Excel, Internet and Email.

Customer Service Consultant

Job Description

Customer Service Consultant is responsible for processing and recording routine transactions for bank customers including including checks, accepting deposits, withdrawals, promoting and advising customer on the bank’s products and services. S/he is also responsible for conducting in-house sales activities by exploring client’s stated and unstated needs and recommending the right solution, as well as maintenance of accounts and filing.

Location

  • Peam Ror Branch, Prey Veng (1 Post)
  • Kandal Stung Branch, Kandal (1 post)
  • Snoul District Branch,  Kratie (2 posts)
  • Svay Chrum Branch, Svay Rieng (2 posts)
  • Kampong Tralach Branch, Kampong Chnnang (2 posts)
  • Prey Chhor Branch, Kampong Cham (2 posts)
  • Monkol Borey, Banteay Meanchey (2 posts)

Duties and Responsibilities

  • Identify and action sales opportunity for new business by responding to enquiries from both new and existing customer (including individual cold call program).
  • Provide consultative service in regard to banking products and services which is considered as a good solution to suite the clients’ needs.
  • Keep a close eye on your local competitors – what they do and how they perform. Plan to gain market share.
  • Deliver outstanding client service by executing financial transactions while maintaining an acceptable record in daily drawer balancing.
  • Resolve account service issues and respond to client inquires promptly and effectively.

Skills and Requirement

  • Organizational and time management skills.
  • Ability to work effectively in a team environment.
  • Negotiation and internal relationship building.
  • Sound written and verbal communication skills.
  • High degree of self-motivation and interpersonal skills.
  • Attention to details and accuracy.
  • Computer literacy.

Graphic Designer

Job Description

Graphic (Visual) Designer  is responsible for clean, modern, inspiring, and above all, empathetic. A team player with experience across visual, interaction and motion design. Mastery of all three of these disciplines is not necessary, but we prefer Visual designer who can take on multiple aspects of a single project. Talent and potential must be presented in the existing portfolio.

Location

Head Office, Phnom Penh (1 post)

Duties and Responsibilities

  • Design marketing collaterals, including brochures, posters, banners, brand identity, application forms, and others.
  • Identify and articulate user needs and refine solutions in face of data and other findings.
  • Define interaction models, user flows, and UI specifications.
  • Collaborate with other colleagues to maintain design consistency and coherence across the product and service as appropriate.
  • Assist with design, web projects and application development from concept to execution while adhering to the brand standards.
  • Maintain ABA brand identity so it remains consistent and is used properly by external parties / agencies.

Skills and Specifications

  • Bachelor degree in Art / Design (e.g. interaction, graphic, visual communications, product, industrial), or a related field or equivalent practical experience.
  • At least 2 years’ experience in Graphic (Visual) Design or any related field.
  • Familiar with Khmer cultural factor that may affect the brand or product presentation in the market.
  • Strong visual design or data visualization skills.
  • Ability to rapidly prototype / conceptualize the ideas.
  • Attention to details.
  • Self-motivation to prioritize and manage workload and meet critical project milestones and deadlines.
  • Thorough knowledge and understanding of Adobe Creative Suite (AI, InDesign, Photoshop, After Effect, etc).
  • Interested applicant should submit his/her detailed actual portfolio along with CV.

Other Requirements (optional)

  • Motion design ability or experience in using animation to educate, engage and delight.
  • The basic understanding of iconography, typography, color, space and texture together.
  • Experience in conducting user testing and/or analytical research.
  • HTML and CSS knowledge based on the latest responsive design techniques.

 

Closing date:  11th June, 2018

How to apply

Interested and qualified applicants should submit only your updated covering letter and CV stating the position you apply for with current photo (4×6) through our E-mail: recruitment@ababank.com

Note:  For more vacancies please visit our website: www.ababank.com  if the above job advertisement doesn’t meet your career goal.

 

 

Title Many Positions Categories Banking/Insurance
Location Many Provinces Start Date
Salary Closing Date Jun 12, 2018
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