ABA Bank is one of Cambodia’s premier banking institutions founded in 1996 as the Advanced Bank of Asia Limited. ABA Bank is now a multi-branch network universal commercial bank offering a full range of products and services to all Cambodians.  Here at ABA Bank we are always looking for Competence and Ambition candidates to join our team.

1. Purchasing Officer

Job Description

The Purchasing Officer is responsible for maintaining day to day purchasing and to procure the best possible materials/supplies at the best possible price. The Purchasing Officer is responsible for all the goods and services that are purchased by the Bank. He/she sources vendors, negotiates contracts, discounts, payment terms and ensures prompt delivery. The purchasing Officer assists in the development and implementation of a corporate purchasing policy to effect the best value for budget arrangements available.

Location

Head Office, Phnom Penh (1 post)

Duties and Responsibilities

• Provide and guidance to staffs on all procurement matters.
• Research potential Vendors.
• Track orders and ensure timely delivery.
• Review quality of purchase.
• Enter order details( e.g: vendors, quantities, prices) into internal databases.
• Prepares/reviews purchase requisitions and orders for accuracy and ensures compliance with the bank policies and procedures.
• Issue PO and consolidate purchase orders from all branches / Departments.
• Process purchase requisitions & orders within purchasing authority.
• Consolidate purchase orders of Fixed Asset and Equipment from All Branches / Departments.
• Provide invoice processing facility for banking expenditure, ensuring all payments are processed accurately and in a timely manner, complying with all appropriate procedures.
• Maintain update records of purchased products, delivery information and invoices.
• Prepare report on purchases, including cost analyses.
• Negotiate contract terms of agreement and pricing, contract renewal.
• Log, redistribute, notify and verify payments, ensuring all payments are processed promptly & accurately and that appropriate procedures have been complied with.
• Manage prefer supplier and supplier evaluation keeps annually.
• Ensure all appropriate paperwork is available and properly authorized to enable maximum discounts and supplier credits to be obtained and which can be easily accessed for queries, VAT and Audit purposes.
• Provide information for consultation documents, statutory returns and questionnaires concerning all aspects of payments.
• Evaluates the documents submitted by the suppliers for accreditation purposes (supplying the best quality and offering the best price).
• Develops, coordinates and implements systems, procedures and controls to ensure and effective centralized purchasing.
• Processing payment with internal system and ensure transactions are properly recorded and entered into the computerized admin system.
• Input & Verifying of Supply Chain User Manual into Flex tool System.
• Follow up and reconcile the payment within supplier to assure accuracy and timely manner of payment.
• Attend trade shows and exhibitions to stay up-to-date with industry trends.
• Monitor stock levels the supplier delivery product orders to ensure the specification, quality are accurately and place orders as needed to the requester.
• coordination with warehouse controller and logistic staff to ensure proper storage and verify shipment is transport to requester.
• Assist with preparation of the department budget.
• Maintain administrative files and records.
• Assist with the annual audit.
• Ensure up to date of fixed asset information and maintain Head office fixed asset movement, transfer, disposal in order and accurate.
• Assisting on physical fixed asset counting and label.
• Prepare fixed asset management report and update to Head of procurement unit.

Skill and Experience Required

• Bachelor Degree in Administration,IT, Logistic, Accounting or related skill.
• At least, 1 year experience in administrative or accounting work.
• Computer skills including the ability to operate computerized accounting.
• Effective written communication in English skills.
• Effective verbal and listening communications skills.
• Analytical and problem solving skills.
• Proven work experience as a Purchasing Officer, Purchasing Agent or similar role.
• Good knowledge of vendor sourcing practices (researching, evaluating and liaising with vendors).
• Hands-on experience with purchasing software , Product of IT.
• Understanding of supply chain procedures.
• Solid analytical skills, with the ability to create financial reports and conduct cost analyses Negotiation skills.
• Develops, coordinates and implements systems, procedures and controls to ensure and effective centralized purchasing.
• Trustworthy and with strong negotiation, communication and interpersonal skills.
• Stress management skills.
• commitment and willing to learns.
• Flexibility and Honesty.
• Time management skills.

2. Collateral Officer

Job Description

This position will be responsible for recording properties that are proposed as the collateral for the bank, conduct land market survey and property inspection.

Location

Head Office, Phnom Penh (2 posts)

Duties and Responsibilities

• To record the properties proposed as collateral for the loan.
• Send the values of the proposed collateral to branches.
• Conduct side inspection of the proposed collateral whenever required.
• Conduct land market survey across all provinces and update properties information.
• To give indicative value of the proposed collateral across all the provinces.
• Make communication/discussion with all branches about the difference market value between branch and collateral unit.
• To support other assigned tasks of required by direct line manager.
• Check Indicative value with external valuer.
• Confirm and identify the correct proposed collateral for the bank.
• Coordinate with Recovery and Lending team if any.

Skills and Specifications

• Should know land market price in most of the town of provinces in Cambodia.
• Should have experience in property inspection and land market survey.
• Able to use at least three valuation methods.
• Able to make communication with all branches.

 

3. Product Launch Manager

Job Description

Product Launch Manager to work with ABA Digital Banking team to help with releasing new services or products and to ensure that its delivered to the end-users successfully. In this role you will be responsible for providing cross functional alignment & coordination between relevant departments and vendors, tracking launch milestones and overall readiness for all stakeholders with a goal of successful launch and providing the quality support to the users afterwards. As a The Product Launch Manager you will be also acting as a liaison between Digital Banking team and other relevant stakeholders such as Product Owner, Marketing, IT, Business Operations etc., to ensure that they understand their roles in new product/service releases as well as front-line and customer support teams are well trained.

Location

Head Office, Phnom Penh (1 post)

Duties and Responsibilities

• Responsible for smooth and successful launch of any digital product or its single feature.
• Build, maintain, and communicate product launch plans and track the deliverables, milestones, risks and dependencies from the cross functional launch team.
• Anticipate bottlenecks, explore contingencies and provide escalation management throughout new product launch.
• Demonstration of ready to launch product to the top management or related committee members for approval.
• Advocate for all stakeholders throughout the release cycle to ensure they have the support needed to succeed.
• Close collaboration with Product owner, Business owner, Marketing and customer support team to define and execute a winning Go-To-Market plan.
• Preparing documents related to the new release such as product description, manuals, release notes or to initiate making necessary updates in marketing channels and collaterals.
• Providing proper training to the Business owner, front-line and customer support team and other relevant stakeholders about new release and its features before launch.
• Helping on revision and improving the copy communicating with user in each digital product.
• Post-launch monitoring and support in coordination with Digital product support team.

Skills and Specifications

• A bachelor’s degree in business or related field or MBA.
• Min 3 years relevant experience in Product Management, Product Marketing is preferred.
• Excellent communication, presentation and writing skills with emphasis on technology.
• he ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Excellent documentation skills.
• Experience creating detailed reports and giving presentations.
• Excellent planning, organizational, and time management skills.
• Fluent in writing & speaking in both Khmer and English.
• Proficiency in MS Office suite and creation PP slides.
• Technical knowledge and ability to communicate with both technical and non-technical audiences is an advantage.
• Ability to work in a multi task environment.
• Ability to work under pressure.

4. Client Service Supervisor

Job Description

Client Service Supervisor is responsible for sales-oriented and supporting functions for (i) in-house sales teams’ activities, including designing effective inbound sales strategy, effective referral network, etc., and (ii) working collaboratively with relationship manager(s) to provide superiors service key accounts of the branch.

Location

• Kratie Branch, (1 post).
• Ratanak Kiri Branch, (1 post).
• Svay Rieng Branch, (1 post).
• Prey Veng BranchKrong Bavet Branch, (1 post).
• Kampong Thom Branch, (1 post).
• Kampong Chhnang Branch, (1 post).
• Tboung Khmum Branch, (1 post).
• Banteay Meanchey Branch, (1 post).
• Muk Kampol Branch, (1 post).
• Monireth Branch, (1 post).
• Toul Kok Branch, (1 post).

Duties and Responsibilities

• Identify and action on sales opportunity for new business opportunity by responding to enquiries from both new and existing clients.
• Provide consultative service in regard to banking products and services which is considered as a good solution to suite the clients’ needs.
• Review documents submitted by Client Service Advisor both on paper work and/or  in system to make sure it is correct, valid and followed to the set standards policies, processes and procedures.
• Take action to follow up in case provided documents/information are not complete and/or relevant.
• Contribute to the development of sound profitable business by creating effective referral networks, including internal business relationship with peers, internal stakeholders, and existing customers in order to achieve the targets.
• Ensure the compliance with ABA’s internal policies, processes & procedure, core values, and code of conducts, etc. are maintained.

Skills and Qualification Required

• Bachelor degree in business, finance and marketing field.
• Minimum 2 years working experience in servicing area; preferred experiences in leading a small team is considered as additional value.
• Negotiation and internal relationship building.
• Organizational and time management skills.
• Ability to work effectively in a team environment.
• Competent in spoken and written English communication.
• Computer literacy.

5. Online Merchant Sales Manager

Job Description

Online Merchant Sales Manager is responsible to implement the overall merchant sales strategy, acquire, developing and maintaining relationships with online merchants.

Location

Head Office, Phnom Penh (1 post)

Duties and Responsibilities

• Merchant acquisition pipeline development and control.
• Conducting cold call & providing sales presentation.
• Deepening and managing of ongoing relationship with strategic merchants to uplift profitability and cross-sell.
• Providing and accrediting subordinates to ensure great knowledge of products and procedure in delivering quality service.
• Track, analyze, & provide solution to all customers’ feedbacks on products, functionality and report to Department Head.
• Work with appropriate business businesses and departments in completing of the sales targets related to “PayWay”.
• Merchant Visit and refresh training.
• Sale report preparation.
• Application filling.
• Merchant account maintenance.
• Marketing material refreshment.

Skills and Specifications

• Bachelor’s degree in Business or related field or equivalent experiences.
• A tech-savvy is a plus.
• Sales Experience is expected.
• Business oriented.
• Responsible and having good time management.
• Great communication skill.
• Be flexible and be able to work under multiple tasks.
• Computer skills in Ms Word, Excel, Power Point, etc.

6. District Branch Manager

Job Description

S/he is responsible for overseeing the day-to-day business operations of the district branch including supervising all functions of district branch such as sales and services, operational, and administrative work within an assigned district branch to drive the set targets by branch manager. Further, the candidate will be required to maintain a team spirit (motivation) and make sure sustainable business operations in the assigned district branch.

Location

• Snoul District Branch (1 post)
• Kampong Tralach District Branch (1 post)
• Prey Chhor District Branch (1 post)
• Mongkol Borey District Branch (1 post)

Duties and Responsibilities

• Contributing to the development of sound profitable business by creating effective referral networks, including internal business relationship, and other local marketing activities.
• Providing induction training to staff member regularly, regular feedback discussion (one-on-one meeting), encouragement and maintain open communication at workplace.
• Proactively marketing products to increase the public awareness of the District Branch, products and services to increase public’s trust to the District Branch.
• Agree challenging targets with direct manager. Regularly evaluate these targets – when results fall short of targets, understand why and agree what to do differently to improve performance.
• Driving the result for target of deposit, loan and other cross-sales as defined in District Branch KPIs.
• Ensuring that all policies and procedures are followed by staff members no surprise things are discovered.

Skills and Requirement

• Bachelor Degree in Finance, Business Management, Economics or other related fields.
• Understanding of economic climate and impact of country factors on customer’s business as well as the bank.
• Organizational and time management skills.
• Ability to work effectively in a team environment.
• High degree of self-motivation and excellent interpersonal skills.
• Sound sales and negotiation skills.
• Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet.
• Good English and Khmer proficiency, both written, and spoken, knowledge.
• Sound written and verbal communication skills.

7. SME Loan Officer

Job Description

The incumbent is responsible for processing loan applications for SME and corporate clients, as well as monitoring the loan portfolio.

Location

• Phnom Penh and provincial branches (34 posts)

Duties and Responsibilities

• Prospects new clients and assists them for loan application.
• Has the ability to analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrower.
• Conducts loan appraisal and collects detailed information (personal, business, and guaranties) and arrange to opens new loan account.
• Prepares and execute loan contracts and arrange for disbursement of loan in kind.
• Have good knowledge about guideline of regulatory body and able to prepare loan reports for internal and external use.
• Monitors the loan and follows up of the timely repayment.
• Maintains contact and maintain good relationship with client.
• Ensure full compliance with all in-place ABA policies & procedures and with audit recommendations.

Personal Traits

• Good understanding of business processes.
• Ability to communicate and to maintain good relation with the client.
• Good presentation skills and excellent courteous attitude; social concern.
• Ability to work in confidentiality; ability to work in the field.

Skills and Specifications

• Bachelor degree in banking & finance or accounting
• At least 1 year prior experience in credit department in commercial banks.
• Organizational and time management skills.
• Ability to work effectively in a team environment.
• Negotiation and internal relationship building.
• Sound written and verbal English communication skills.
• Advanced computer skills (MS Word, Excel, PowerPoint).
• Analysis and reporting skills.
• Proficient khmer typing skills.
• Problem solving and decision making.

8. Micro Business Laon Supervisor

Job Description

Micro Business Loan Supervisor is responsible for monitoring micro loan officers and also be responsible on-the-job coaching and development of loan; as well as to ensure the smooth daily operations and lending activities of the branch.

Location

• Phnom Penh and provincial branches (15 posts)

Duties and Responsibilities

• Exercise direct supervision over the Micro Business Loan Officers and loans solicited by Micro Business Loan Officers.
• Takes the lead in promoting the product particularly in conducting the client orientation.
• Responsible for reviewing of loan application brought by Micro Business Loan Officers.
• Present credit case to competent authority for further approval of the loan.
• Responsible for the on-the-job coaching and development of loan assessment skills of Micro Business Loan Officers.
• Conducts daily monitoring of loan accounts and settlements.
• Helping the Micro Business Loan Officer’s handle their more difficult collection cases.
• Responsible for the attainment of performance target of the unit.
• Review MIS Reports on a regular basis.
• Coordinate with Head Office Recovery and Legal team to recover the default loan if any.

Skills and Qualification Required

• Bachelor degree in the field of business, economic, law or other equivalent is advantage.
• At least 3 years experience in Micro-Finance Industry.
• Strong leadership and management skills with the ability to make decisive decision in the tough circumstances.
• High self motivation with strong interpersonal skill and able to motivate and convince others.
• Good communication skills, especially with local authorities and court leagues.
• Good command of computer literacy and English language.

9. Micro Business Loan Officer

Job Description

Micro Business Loan Officer is responsible for processing and analyzing micro business loan applications and conduct credit investigations, reports and more.

Location

Phnom Penh and Provincial Branches (348 posts)

Duties and Responsibilities

• Solicits potential and existing clients in accordance with the guidelines stated in the micro business loan policies and procedures.
• Analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrower.
• Receives and screens loan applications.
• Conducts credit investigation for borrowers and their co-makers.
• Evaluates cash flow of loan applicants.
• Conducts sit visit of secure collateral.
• Ascertains the completeness of loan documents.
• Follows up delinquent clients immediately and refers to immediate supervisor.
• Recommends remedial measures for delinquent clients in accordance with the recovery policies and procedures of the Bank.
• Responsible for the attainment of his/her performance targets.

Skills and Specifications

• Refer from MFI.
• Bachelor with major in banking and finance, accounting, management and marketing or related field.
• At least one year experience in micro finance institution/commercial bank or related field.
• English proficiency.
• Good level of computer program (MS Word & Excel).
• Good understanding of business process.
• Hardworking, commitment, ability to communicate and self-motivated person.
• Good interpersonal skills.
• Attention to details.

10. Junior Micro Business Officer

Job Description

Junior Micro Business Loan Officer is responsible for processing and analyzing Micro Business Loan applications and conduct credit investigations, reports and more.

Location 

• Mukh Kompol Branch, Kandal (2 posts)
• Snoul District Branch,  Kratie (4 posts)
• Svay Chrum Branch, Svay Rieng (4 posts)
• Prey Chhor Branch, Kampong Cham (2 posts)
• Kampong Tralach Branch, Champong Channang (2 posts)

Duties and Responsibilities

• Solicits potential and existing clients in accordance with the guidelines stated in the micro business loan policies and procedures.
• Analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrowers.
• Receives and screens loan applications.
• Conducts sit visit of secure collateral.
• Follows up delinquent clients immediately and refers to immediate supervisor.
• Responsible for the attainment of his/her performance targets.
• Responsible for processing registration of title deed at local authorities and Land office.

Skills and Specifications

• Minimum High School graduated, under graduated, Bachelor Degree of any related fields.
• One (1) year working experience in selling/any related fields is a plus.
• Presents high attention to details.
• Has a good understanding of banking products and service/lending part is more preferable.
• Hardworking, commitment, ability to communicate and self-motivated person.
• Has good interpersonal skill.
• Computer skills: MS. Word & Excel.
• Language: English and Khmer.
• Be able to travel based on location set.

11. Teller Supervisor

Job Description

Teller Supervisor is responsible for ensuring effectiveness and efficiency of branch/cash management with the good quality of customer service. S/he will train and coach tellers for efficient processing transaction as per bank policies and procedures.

Location

• Phnom Penh and provincial branch (13 posts)

Duties and Responsibilities

• Ensure accurate and efficient teller transactions are offered with professionalism.
• Give clear instruction and guidance to subordinates.
• Check the daily cash count with teller and briefly report to branch manager/chief of cash operation department.
• Ensure that security and operational guidelines are followed by the teller staff.
• Recognize opportunities to recommend bank’s products and services and refer customers to appropriate staff members.
• Supervise tellers with continuous coaching, training and mentoring, particularly about counterfeit note, etc.
• Inspire and motivate team work.

 

Skills and Specifications

• Bachelor degree in finance and banking, accounting or any related fields.
• At least 3 years experience in teller or any related fields.
• Good communication and organizational skills.
• Ability to work in a team environment.
• Negotiation and internal relationship building.
• Understanding of basic banking products and services.
• Practical knowledge of operational risk and compliance with policies and procedures applied in banking industry.
• Computer literacy.
• Good command in English.
• Attention to details and accuracy.

12. Junior Compliance Officer

Job Description

Junior Compliance Officer is responsible for transaction monitoring, conduct alert reviews, perform enhanced due diligence and in-depth analysis on high risk customer. The candidate will be also allocated to review and validate both PEP and sanction alerts generated by database and international transfer screening.

The candidate will mostly work with various lines of business to ensure standard quality control on KYC database, and if capable enough, the candidate will also be allocated for system enhancement, testing and calibration of sanction list screening. The candidate will need to implement training program by cooperating with regulatory officer and training unit. The candidate will less frequently travel to any provinces.

Location

Head Office, Phnom Penh (1 post)

Duties and Responsibilities

• Perform transaction monitoring through either manual and automated system.
• Monitor alert of high risk customer and conduct enhanced due diligence and profile reviews.
• Perform verification on sanction list and watchlist screening result.
• Build up case and submit report of PEP for senior management approval.
• Build up case of fraud and compliance and resolve the case by working closely with other units including local authorities.
• Participate in system testing including enhancement of transaction monitoring parameters and watchlist calibration activities.
• Provide training to line of business such as induction, refresher and specialized courses.
• Produce necessary report both for internal and regulatory requirements.
• Support on update regulatory changes through an ongoing monitoring on all government’s official websites as well as independent sources.
• Consolidate all changes in the regulation and update regulatory database.
• Other ad hoc tasks will be assigned as needed.

Skills and Specifications

• Bachelor degree in Accounting, Finance & Banking, Law, or other related field;
• At least 1 year experience in financial sector;
• Good in analytical skill, logic thinking and decision making;
• Computer literate, in particular MS-Office application;
• Be able to go to provinces as often as required;
• Good communication and written in Khmer and English;
• Good interpersonal communication skill and team work;
• Honesty and hard working.

13. Compliance Officer-AML/CFT

Job Description

Compliance Officer-AML/CFT is responsible for transaction monitoring, conduct alert reviews, perform enhanced due diligence and in-depth analysis on high risk customer. The candidate will be also allocated to review and validate both PEP and sanction alerts generated by database and international transfer screening.

The candidate will mostly work with various lines of business to ensure standard quality control on KYC database, and if capable enough, the candidate will also be allocated for system enhancement, testing and calibration of sanction list screening.

The candidate will need to implement training program by cooperating with regulatory officer and training unit. The candidate will less frequently travel to any provinces.

Location

Head Office, Phnom Penh (1 post)

Duties and Responsibilities

• Perform transaction monitoring through either manual and automated system.
• Monitor alert of high risk customer and conduct enhanced due diligence and profile reviews.
• Perform verification on sanction list and watchlist screening result.
• Build up case and submit report of PEP for senior management approval.
• Build up case of fraud and compliance and resolve the case by working closely with other units including local authorities.
• Participate in system testing including enhancement of transaction monitoring parameters and watchlist calibration activities.
• Provide training to line of business such as induction, refresher and specialized courses.
• Produce necessary report both for internal and regulatory requirements.
• Other ad hoc tasks will be assigned as needed

Skills and Specifications

• Bachelor degree in Accounting, Finance & Banking, Law, or other related fields;
• Fresh graduates, or 1 year experience in financial sector. Background with AML/CFT function is a plus;
• Good analytical skill, logical thinking, research and decision making;
• Computer literate, in particular MS-Office application;
• Good communication and written in Khmer and English. France will be a plus;
• Good interpersonal communication skill and team work;
• Honest, flexibility and smart working.

14. Customer Service Consultant

Job Description

Customer Service Consultant is responsible for processing and recording routine transactions for bank customers including including checks, accepting deposits, withdrawals, promoting and advising customer on the bank’s products and services. S/he is also responsible for conducting in-house sales activities by exploring client’s stated and unstated needs and recommending the right solution, as well as maintenance of accounts and filing.

Location

• Peam Ror Branch, Prey Veng (1 Post)
• Kandal Stung Branch, Kandal (1 post)
• Snoul District Branch,  Kratie (2 posts)
• Svay Chrum Branch, Svay Rieng (2 posts)
• Kampong Tralach Branch, Kampong Chnnang (2 posts)
• Prey Chhor Branch, Kampong Cham (2 posts)
• Monkol Borey, Banteay Meanchey (2 posts)

Duties and Responsibilities

• Identify and action sales opportunity for new business by responding to enquiries from both new and existing customer (including individual cold call program).
• Provide consultative service in regard to banking products and services which is considered as a good solution to suite the clients’ needs.
• Keep a close eye on your local competitors – what they do and how they perform. Plan to gain market share.
• Deliver outstanding client service by executing financial transactions while maintaining an acceptable record in daily drawer balancing.
• Resolve account service issues and respond to client inquires promptly and effectively.

Skills and Requirement

• Organizational and time management skills.
• Ability to work effectively in a team environment.
• Negotiation and internal relationship building.
• Sound written and verbal communication skills.
• High degree of self-motivation and interpersonal skills.
• Attention to details and accuracy.
• Computer literacy.

15. Graphic Designer

Job Description

Who we are looking for?
A designer whose work is clean, modern, inspiring, and above all, empathetic and who is a team player with experience across visual, interaction and motion design. Mastery of all three of these disciplines is not necessary, but we prefer Visual designer who can take on multiple aspects of a single project. Talent and potential must be presented in the existing portfolio.

Location

Head Office, Phnom Penh (1 post)

Duties and Responsibilities

• Design marketing collaterals, including brochures, posters, banners, brand identity, application forms, and others.
• Identify and articulate user needs and refine solutions in face of data and other findings.
• Define interaction models, user flows, and UI specifications.
• Collaborate with other colleagues to maintain design consistency and coherence across the product and service as appropriate.
• Assist with design, web projects and application development from concept to execution while adhering to the brand standards.
• Maintain ABA brand identity so it remains consistent and is used properly by external parties / agencies.

 

Skills and Specifications

• Bachelor degree in Art / Design (e.g. interaction, graphic, visual communications, product, industrial), or a related field or equivalent practical experience.
• At least 2 years’ experience in Graphic (Visual) Design or any related field.
• Familiar with Khmer cultural factor that may affect the brand or product presentation in the market.
• Strong visual design or data visualization skills.
• Ability to rapidly prototype / conceptualize the ideas.
• Attention to details.
• Self-motivation to prioritize and manage workload and meet critical project milestones and deadlines.
• Thorough knowledge and understanding of Adobe Creative Suite (AI, InDesign, Photoshop, After Effect, etc).
• Interested applicant should submit his/her detailed actual portfolio along with CV.

Other Requirements (optional)

• Motion design ability or experience in using animation to educate, engage and delight.
• The basic understanding of iconography, typography, color, space and texture together.
• Experience in conducting user testing and/or analytical research.
• HTML and CSS knowledge based on the latest responsive design techniques.

16. Client Service Supervisor

Job Description:

Client Service Supervisor is responsible for a supporting function for RMs, conducting and managing in-house sales activities by engaging peers to provide superiors customer services in responding to client’s queries and/or needs and recommending the right solution, as well as ensuring a close monitoring of compliance with policies and procedures, i.e., properly maintaining of account filing and updated/relevant information of customer files.

Location

Chroy Changva Branch, Phnom Penh (1 post)

Duties and responsibilities:

• Identify and action on sales opportunity for new business opportunity by responding to enquiries from both new and existing clients.
• Provide consultative service in regard to banking products and services which is considered as a good solution to suite the clients’ needs.
• Review documents submitted by Client Service Advisor both on paper work and/or  in system to make sure it is correct, valid and followed to the set standards policies, processes and procedures.
• Take action to follow up in case provided documents/information are not complete and/or relevant.
• Contribute to the development of sound profitable business by creating effective referral networks, including internal business relationship with peers, internal stakeholders, and existing customers in order to achieve the targets.
• Ensure the compliance with ABA’s internal policies, processes & procedure, core values, and code of conducts, etc. are maintained.

Skills and Qualification Required:

• Bachelor degree in Business, Finance and Marketing field.
• Minimum 2 years working experience in servicing area; preferred experiences in leading a small team is considered as additional value.
• Negotiation and internal relationship building.
• Organizational and time management skills.
• Ability to work effectively in a team environment.
• Competent in spoken and written English communication.
• Computer literacy.

17. ATM/POS Terminal Officer

Job Description

The ATM and POS Terminal Officer is responsible for checking and reconnecting ATM booth power and connectivity, monitor and maintain ATM and POS, and provide training to client and internal staff.

Location

Kampot Province Branch (1 post)

Duties and Responsibilities

• IT task to support card system working smoothly.
• Fix and repair (if possible) for any PC problem, printer, and other equipment.
• Installation POS, ATM, PC, Server and some other equipment.
• Support and fix some issue from terminal team or IT.
• Instruction customer or internal employee to operation well with the terminal or PC.
• Support customer request related to technology requirement.
• POS terminal training when new pos deploy or when customer (in-house or merchant) request a new training session.
• Schedule visiting merchant to make strong relationship and get info update from merchant requirement and improvement poor services.
• ATM controlling and monitoring, status, connection and other support.
• Visit ATM when requested by branch or other department of problem occurred at the terminals.
• On site visit merchant when problem occur sometime at night time not only working hours.
• Troubleshooting with card system & terminal team of any issue occurred with technical issue.
• ATM cash loading, ATM cash reporting and refill receipt delivery.
• ATM maintenance and fix issue that come from dusty.
• Collect captured card and return to customer representative.
• Installation, maintenance and update ATM & POS application and also PC.
• Configuring ATM application parameters and POS terminal parameters.
• Installing new connection and connect with new installation for ATM, POS and PC.
• Troubleshooting with connection provider when connection down took place.
• Report immediately of any case urgent needed to be fix due to bank operation or customer needs.
• Report to card system, terminal team or clearing regarding to customer complain about POS terminal or ATM machine failure or merchant account is not credit and more.
• Arrange schedule for ATM maintenance, merchant’s side visit.
• Support customer via call or direct visit.
• Training how to use POS/ATM in-house and customer.
• Come to check and fix problem at office or at merchant site when issue came from technical issue.
• Site visit ATM every week at night time and create report for improvement.
• Other ad-hoc tasks to be sure the system working smoothly, testing.

Skills and Specifications

• Bachelor degree in business, communications, computer science, IT or equivalent work or educational experience.
• Experience in ATM switching system, card management system and card personalization software.
• Good knowledge in ATM and POS implementation and management.
• Good knowledge in credit card, debit card and prepaid card operation.
• Knowledge of financial/accounting principles, banking operation, e-banking features and components.
• Minimum two years working experience in ATM switching/card management system or related fields.
• Very good interpersonal skills and communications skills (oral and written) in English language.
• Good project management skills.
• Good integrity, positive attitude, helpful, high commitment, competence and motivation.

18. Contact Center Supervisor

Job Description

This role is responsible for ensuring that contact center consultants provide the kind of service that builds high levels of customer satisfaction. By coaching and training both new recruited and experienced consultants, he/she helps contact center department meets their most important goals: improving productivities, reducing operating expenses, providing an outstanding customer experience, and reducing agent attrition.

Location

Head Office, Phnom Penh (1 post)

Duties and responsibilities

• Provide induction training for new contact center consultant(s) so they can quickly learn the ropes.
• When bank launches new products, he/she must aware and organize product training programs for CCCs. He/she explains the features and benefits of the products and provides agents with reference material, such as scripts or lists of frequently-asked questions, to help them deal with customer inquiries.
• Provide training on bank’s policies to ensure that agents follow correct procedures in dealing with internal and external customers.
• Customers communicate with contact center by e-mail, web chat and instant messages, fabcebook, in addition to traditional telephone calls. He/she ensures that agents can deal effectively with all forms of customer communication.
• Monitor the performance of individual agents and contact center team to ensure they achieve productivity targets and deliver high levels of customer satisfaction.
• Assess performance by using key performance indicators, such as average time to handle a call, number of missed calls, and the number of times a customer calls back because agents have not resolved their inquiry.
• Regular identify trends or poor individual performance, he/she must develop training programs to rectify problems or improve performance.
• Ensure Service Level is achieved as set in Contact Center Metric.

Skills and Qualification Required

• Customer service Skill.
• Critical thinking skill (Business).
• Banking product knowledge skill.
• Communication skill.
• Leadership skill.
• Delivers Results.
• Exercises Sound Judgments.
• Degree in educations, banking or relevant field.
• Proven work experience as a trainer.
• Track record in designing and executing successful training programs.
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc).
• Excellent communication and leadership skills.
• Ability to plan, multi-task and manage time effectively.
• Strong writing and record keeping ability for reports and training manuals Good computer and database skills.

19. Credit Quality Control Officer

Job Description

Credit Quality Control Offer is responsible to field visit branches on regular basis to check compliance of loan approval, disbursement, monitoring and recovery procedure by branch Loan Officer in order to strengthen quality of loan and mitigate internal fraud. CQCO will be acting as a reviewer on the disbursed credit cases and screen for any shortage of required document and conduct physical check on business and other sources of to ensure repayment capacity.

Location

Head Office, Phnom Penh (5 posts)

Duties and Responsibilities

• Regular Field Visit of branches for review of credit files in line with planned schedule of visit finalized by Internal Credit Control Unit.
• Conduct official check and review of loan files in all branches in order to check compliance with approved policies regarding loan approval, disbursement, monitoring and recovery.
• Review business structure, financial condition/repayment capacity, collateral of the borrower from the credit file and verify with actual site visit on sampling basis to ensure reported data in credit appraisal is actual.
• Advise LO/BM for fulfillment of shortage required document during the check and review loan file document.
• Coordinate with LO/BM as soon to update their response on clarification of findings and prepare such report to Head of the Unit and Senior Bank Management.
• Notify immediately to Head and Top Management upon finding of any serious issue related to respective branch.
• Coordinate to investigate for serious issues if it involves internal fraud.
• Carefully analyze on the borrower business information/document provided at the first time or as per disclosed in credit appraisal done by respective LO with actual field visit.
• To provide high responsibility on the check and analyze the borrower financial statement and make comparison to the fact after physical check has been done.

Skills and Qualification Required

• Bachelor degree in auditing/accounting/finance or a related field;
• At least 1 year experience internal credit Control, Auditor, Loan review/Credit Assessment;
• Good Knowledge of checking and reviewing credit document file;
• Good knowledge of finding a sampling document of the audit purpose;
• Be able to identify the issue and good confidentially;
• Be able to deal and coordinate with all branch loan officer/supervisor/Branch Manager;
• A very good analyst and judgment skill;
• Provide  a regular coaching and training to new member;
• Strong in communication skill;
• Ability to work effectively in a team environment;
• Attention to details and accuracy;
• Good command in English and Khmer.

20. Credit Training Supervisor

Job Description

Credit Training Supervisor is responsible for evaluating, developing and maintaining all the credit training programs related to Micro business Loan and SME business loan and ensuring adding value by having sustainable credit training programs delivered in line with the business goals and objective.

Location

Head Office, Phnom Penh (1 post)

Duties and Responsibilities

• Identify and develop credit training needs to implement new credit training, and improve existing credit training through assessment method and regular consultation with Branch Managers and HR Department.
• Research and develop interesting and engaging methods of delivering of credit training courses.
• Conduct credit training session to credit staff where appropriate.
• Conduct orientation sessions and on-the-job credit training for new comer.
• Manage training delivery, measurement and follow-up credit training quality as necessary.
• Provide coaching and monitoring support to credit staff in training efforts, provide effective growth and development opportunities.
• Design assessment tools to measure credit training effectiveness.
• Organize credit training venues, logistics, accommodation as required, to achieve efficient training attendance and delivery.
• Develop, organize and maintain credit training manuals, multimedia visual aids, and other educational materials.
• Analyze credit training and development activities to develop new credit training programs or modify and improve existing programs.
• Making sure that all credit staff has enough capacity to perform their job well.
• Develop annual credit training plan.
• Manage and monitor the budget for credit training and development, and ensure consistency of allocation.
• Formulate and prepare the annual training budget for Credit training department.
• Develop and implement administrative processes, including databases, to ensure training activities are recorded and reported on both internal and external.
• Summarize and consolidate reports of external credit training and exposure visits.
• Build a strong relationship with relevant external training providers.
• Keep up to date with new training methodologies and courses on subjects relevant to Credit department.
• Provide reporting to relevant Branches/Departments if needed.
• Provide training to credit trainers in techniques and skills for Training of Trainer (TOT).

Skills and Specifications

• Minimum Master Degree in banking/finance, management, accounting, business or economics, preferable in specialization of management degree.
• At least two years of management experience in credit.
• Good understanding of the Cambodian bank and microfinance industry.
• Strong computer skills (i.e. Microsoft Office) and good understanding and working experience of MIS for bank or micro-finance.
• Staff supervision, training/coaching and management experience.
• Good written and spoken English, communication and interpersonal skills.
• Confident public speaker.
• High motivation and ability to work without supervision.
• Willing to travel to branches.

21. Finance Officer

Job Description

S/he is responsible for General accounting including the preparation of journal entries, maintenance of balance sheet, ledgers and bank reconciliations. Furthermore, s/he also assists in monthly closing, account analysis and provides other support as required by Finance Department.

Location

Head Office, Phnom Penh (12 posts)

Duties and Responsibilities

• Maintenance of the general ledger and fixed assets register.
• Prepare payments by verifying documentation, and requesting disbursements.
• Monitoring and reporting the implementation the approved budget on daily basis.
• Prepare daily bank reconciliation functions.
• Be able to prepare Khmer administrative letter to relevant authorities, and
• Be able to assist Head Department to prepare financial statement are preferable.

Skills and Specifications

• Bachelor Degree in Finance / Accounting or any related fields.
• Must have 1 year experience related to Accounting, Finance.
• Strong in communication skill.
• Ability to work effectively in a team environment.
• Attention to details and accuracy.
• Good command in Khmer and English.
• Computer literacy.

22. Contact Center Consultant

Job Description

Contact Centre Consultant is responsible for providing great customer experience by delivering excellent customer service and quality service standard for inbound and outbound calls.

We realize that our greatest asset is our people. That is why we are creating a unique climate of inspiration, leadership, values and great opportunities that will enable the best in the market to thrive as part of our diverse team.

Location

Head Office, Phnom Penh (3 posts)

Duties and Responsibilities

1. Inbound call

• Respond to customer inquiries by following the customer service standard and script provided by ABA Bank.
• Research required information using available resources (if assigned by Head of department).
• Handle/ resolve customer complaints (if doable in your level) and/or Identify and escalate priority issues/complaints to the right person of the units which a complaint/issue raised to.
• Perform your role and contact point from the client to follow up and close the complaint/issue.
• Follow‐up customer calls where necessary.
• Provide customers with product and service information, terms and conditions if asked by the client.
• Route calls to appropriate departments if a query/complaint is not manageable within your discretion.
• Complete call logs and prepare call reports on the timely manner.

2. Outbound Calls

• Contact businesses or private individuals by phone to survey about the service provided by ABA Bank.
• Deliver prepared sales scripts to persuade potential customers to purchase a product or service if you are asked.
• Describe products and services, respond to questions, identify for the opportunity for sales, obtain customer information, and refer sales opportunity to Relationship Manager/ Consultant.
• Data entry and maintenance of customer/potential customer data bases.
• Follow‐up on initial contacts.
• Maintain records of telephonic interactions, orders and accounts.
• Keep a close eye on your local competitors – what they do and how they perform. Plan to gain market share.
• Keep up to date with ABA’s products suite and marketing campaigns to ensure superior product knowledge.

Skills and Specifications

• Organizational and time management skills.
• Ability to work effectively in a team environment.
• Sound written and verbal communication skills.
• High degree of self‐motivation and excellent interpersonal skills.
• Computer literacy.
• Understanding of basic banking products and services.
• Practical knowledge of operating risk and compliance policies and procedures.

23. Database Administrator

Job Description

Database Administrator is responsible for performing database backup, restoration and recovery. In addition, you will be in part of preparing database high availability.

Location

Head Office, Phnom Penh (1 post)

Duties and Responsibilities

• Installation and updating of new software – install new versions of oracle database software, oracle application software, core banking application (Flexcube) and other software related to oracle administration.
• Maintenance of database servers, core banking application servers and related servers.
• Controlling access permissions and privileges of databases.
• Maintaining secure storage of databases backup.
• Troubleshooting any oracle database problems.
• Ensuring maximum uptime.
• Ensuring maximum performance.
• Restoring database to testing environment (UAT).
• Development and testing support – helping programmer and software engineers to efficiently utilize the database.
• Responsible for documenting the configuration of database and troubleshooting scenario.

Skills and Requirement

• Bachelor degree in Information Technology, Computer Science or related field.
• Minimum of 1 year experience as DBA or in banking sector.
• Holding Oracle Database Administrator Certified Associate is preferable.
• Experience with Linux System Administration.
• Must be available to work night time shift.
• Be honest, quick learner, flexible and punctual.
• Willing to work as a team.
• Willing to learn new technology and more self-motivation and self-study.
• Good English and Khmer communication (both written and spoken).
• Able to work longer hours under minimum supervision and under pressure.

24. Deputy Branch Manager

Job Description

Deputy Branch Manager-Customer Service  is responsible for overseeing the day-to-day business operation of the branch, except lending business activities. This includes, but not limited to, supervising and driving sales, service, operational, and administrative areas within the assigned branch to drive deposit growth, cross-sales of products and services such as mobile banking, card payment service, ITT/OTT, cash in service, etc.

Location

• Sothearos Branch, Phnom Penh (1 post)
• Chom CHao Branch, Phnom Penh (1 post)

Duties and Responsibilities

• Ensuring staffs in at the branch level meet/exceed customer expectations through superior customer service, including achievement of serving time targets for both telling and sales areas.
• Contributing to the development of sound profitable business by creating effective referral networks, including internal business relationship, and other local marketing activities.
• Driving the sales and service team to marketing products to increase the public awareness of the branch, products and services to increase public’s trust to the branch.
• Ensuring key accounts of the branch are well serviced; immediately report to direct manager in case any potential loss of key account is observed.
• Ensuring that all policies and procedures are followed by staff members and forms are ready-to-service and put in order.
• Ensuring all staff have a good appearance and are in uniform daily. Further, ensuring that the service standards of ABA Bank have been fully followed by branch’s staffs.
• Providing induction training for new comer, regular feedback, encouragement and maintain open communication at workplace.
• Arranging staff training needs by working with the relevant Departments and ensuring /encouraging staff to attend
• Agree challenging targets for yourself with direct manager. Regularly evaluate these targets – when results fall short of targets, understand why and agree what to do differently to improve performance.
• Keep a close eye on your local competitors – what they do and how they perform. And inform to direct manager
• Keep up to day with ABA’s products and marketing campaigns to ensure superior services provided to clients.

Skills and Qualification Required

• Organizational and time management skills
• Ability to work effectively in a team environment
• Sound sales and negotiation skills
• Sound written and verbal communication skills
• Experience in managing a team work and portfolio of business customers
• Understanding of economic climate and impact of country factors on customer’s business as well as the bank
• High degree of self-motivation and excellent interpersonal skills
• Understanding of banking products and services
• Practical knowledge of operational risk and compliance with policies and procedure adhered by a branch’s staff
• Sound understanding of the banking industry’s performances.

25. Lending Support Officer-SME

Job Description

Lending Support Officer-SME is responsible for assisting purposely on collecting and analyzing loan proposals from all branches and preparing the cases to credit committee meeting.

Location

Head Office, Phnom Penh (3 posts)

Duties and responsibilities

• Supporting Lending Support Manager (LSM) to collect loan proposals and supplementary documents from branches Controlling, reporting and statistics.
• Preparing proper loan meeting agendas for designated credit committees.
• Preparing approved loan resolutions and its deliveries to branches.
• Coordinating for field visiting if needed.
• Assisting Lending Support Manager (LSM) with loan processing in Head Office.

Skills and Specifications

• Bachelor degree of accounting, finance and banking or any related fields.
• At least one year experience of the relevant duties.
• Computer literacy in Microsoft Officer such as MS. Word, MS. Excel, etc.
• High responsible and have integrity manner.
• Good writing and communication both in Khmer and English.
• Being able to submit tasks before or on deadline.

26. Lending Support Supervisor-MBL

Job Description

Lending Support Supervisor is responsible for assisting purposely on collecting and analyzing on loan proposals from all branches and forwarding the cases to credit committee meeting for final approval. In addition, the role is required to arranging loan approval resolution and its precise implementation.

Location

Head Office, Phnom Penh (1 post)

Duties and Responsibilities

• Collecting and controlling errors of loan proposals submitted by branches.
• Analyzing and commenting to loan cases in liaison with loan policy and forwarding to concerned committee.
• Verifying accuracy of loan approval resolution before its delivery to branches.
• Coordinating for field visiting if needed.
• Supporting loan processing in Head Office.
• Assist Lending Support Manager in training new team members.
• Controlling implementation of imposed conditions of approved loan.
• Supporting for approving of loan operation in system.

Skills and Qualification Required

• Bachelor degree of Finance and Banking or closest fields.
• Having experience of the relevant job at least two years.
• Possessing a sound financial analytical skill is an advantage.
• Good computer literacy.
• Having good personality.
• Acceptable written and verbal communication skills (Khmer and English).
• Being able to submit works before or on deadline.
• Being able to handle other work’s pressures.

27. Branch Cash Management Officer

Job Description

Branch Cash Management Officer is responsible on delivery cash from/to within branches, from Nostro account of other bank for cash transaction, and  Keep branch’s cash transit form in folder by date.

Location

Head Office, Phnom Penh (1 post)

Duties and Responsibilities

• Delivery cash from/to within branches after make sure that the cash must be transferred the same as amount request or remit.
• Delivery from Nostro account of other bank for cash transaction.
• Keep branch’s cash transit form in folder by date.
• Checking actual cash amount with by branch.
• Sort new bill for ATM.
• Provide superior customer service that will satisfy our customer/staff and make them loyal, using ABA’s service standard as a reference point at all the times.
• Other task assigned by manager.

Skills and Qualification Required

• Bachelor degree in Business Administration, Economic Sciences or any related fields.
• High attention to details and accuracy.
• Good customer service skills.
• Ability to work effectively in a team environment.
• Good organizational skills.
• Acceptable written and verbal communication skills (Khmer and English).
• Good computer literacy.

28. ATM/ CIM Officer

Job Description

This role is responsible for manage ATM hopper in transit, collection cash from Cash-in Kiosk machine and ATM/CiM error. Duties may include supporting senior officer and supervisor for verifying actual cash with receipt ATM and Cash-in Kiosk machine and sort new bill for ATM.

Location

• Mao Seng tung Branch, Phnom Penh  (2 posts)
• Siem Reap Branch (1 post)
• Toul Kork Branch (1 post)
• Stung mean Chey branch, Phnom Penh (1 post)
• Central Market Branch, Phnom Penh, (1 post)

Duties and Responsibilities

• Load cash to  ATM cassette after verify and run with machine.
• All ATM cash refill are recorded serial number and correct amount in hopper.
• Manage ATM hopper in transit.
• Support to ATM cash management supervisor for verifying actual cash with receipt of ATM remaining.
• Monitor ATM error and collect the reason of error, ATM maintenance and ATM removing.
• Make sure ATM hopper input with the right position.
• Run & verify cash from ATM/cash-in Kiosk machine  with senior officer at office.
• Collect cash from cash-in Kiosk machine.
• Monitor Kiosk error and collect the reason of error,  maintenance and removing.
• Sort new bill for ATM.
• Other task assigned by supervisor/ manager.

Skills and Qualification Required

• Completed high school or bachelor degree in Business, Finance and Banking, Accounting or any related fields.
• High attention to details and accuracy.
• Good customer service skills.
• Ability to work effectively in a team environment.
• Good organizational skills.
• Acceptable written and verbal communication skills (Khmer and English )Good computer literacy.

29. Branch Operation officer

Job Description

S/he is responsible for maintaining day to day financial, accounting, administrative and personnel services in order to meet legislative requirements and support municipal operations. And, this role is also responsible for evaluation, authorization, or recommendation approval of commercial, real estate, or credit loan, advice borrowers on financial status and methods of payments including mortgage loan officers and agents, collection analysts, loan servicing officers, and loan underwriters.

Location

• Santhor Mok Branch , Phnom Penh (1 post)
• Stade Chas Branch, Phnom Penh (1 post)
• Bavet Branch, Svay Rieng (1 post)
• Mao Tse Tung Branch, Phnom Penh (1 post)
• Borei Keyla Branch, Phnom Penh (1 post)

Duties and Responsibilities

• Handle monthly budget.
• Handle leave form of all staff.
• Collect all assets from staff resigned.
• Process the credit cases of Micro Business Loan to head office.
• Monitoring and following up next settlement dates and expiry of Micro Business Loan and ensuring timely settlements.
• Preparing legal documents for loan approved from Head Office.
• Daily report: Deposit, Other Transaction review, Cash reconciliation, Customer report, General information.
• Handle some tasks from Branch Manager when he/she was absent.

Skills and Requirement

• Bachelor degree in the field of banking and finance, accounting, economic, law or other equivalent.
• 1 year experience in accounting, finance, administrative job; preferably in Micro Finance Institutions or bank.
• Have strong numeric and administrative skill.
• Good in communication skill.
• Ability to work effectively in a team environment.
• Good command in Khmer and English.
• Computer literacy: Ms. Word, Ms. Excel, Internet and Email.

30. CIT service Officer

Job Description

CIT Service Officer is responsible for assist CIT service supervisor to assign CIT service team to do their tasks properly and to ensure that CIT trip ATMs, PP branches, NBC and other banks are secure and safe.

Location

Head Office, Phnom Penh (6 posts)

Duties and Responsibilities

• Assign CIT service officers for cash in transit to ATMs, NBC, ABA branches and other banks;
• Implementation of proper communication with cash department for amount of cash and numbers of trips for daily CIT operation;
• Implementation of checking and maintenance CIT card;
• Inspection of CIT service equipment of CIT service officer beofre leaving for CIT trip;
• Monitoring and receiving CIT trip status from CIT service officers via radio communication
• Make report of daily CIT trips into CITService Log book;
• Conducting of screening of pamanent CIT service officers;
• Assign CIT service officer to escort refinancing team as per instruction from head of security or CIT supervisor;
• Checking status of escorting refinancing team from CIT service officers via radio communication;
• Observation and investigation of CIT service officers who suspected breach of CIT policy;
• Observation and collecting information of ABA staff who breach code of conduct, bank policies and who suspected commited fraud;
• Assist CIT service supervisor to do other tasks.
• Arrangement of schedule and assign CIT service officers to safeguard ABA head offices on working hours, weekend, day off and public holidays;;
• Arrangement of schedule and assign CIT service officers to spot check security guards of security agencies who safeguard for ABA branches in PP;
• Assign CIT service officers to protect ABA branches in PP as per instruction from head of security.

Skills and Qualification Required

• Bachelor Degree.
• CIT skill.
• Security skill.
• Basic bodyguard skill.
• Basic investigation skill.
• Computer (Microsoft word and Excel).
• At least 2 years with security field and CIT tasks.

31. Client Acquisition Officer

Job Description

Client Acquisition Officer is responsible for achieving branch sales targets by providing customers with an easy and friendly banking experience, which identifies and meets customers’ transaction and sales needs.

Location

• Head Office, Phnom penh ( 10 posts)
• Bavet Branch, Svay Rieng (1 post)
• Mukh Kampul Branch (1 post)
• Siem Reap Branch (5 posts)
• AEON 2 Branch, Phnom Penh (1 post)
• Chbar Ampov Branch, Phnom Penh (1 post)
• Stung Mean Chey Branch, Phnom Penh (1 post)
• Svay Rieng Branch (1 post)

Duties and Responsibilities

• Make customer presentations and Identify sales opportunity for new business for new customers.
• Contribute to the development of sound profitable business by continuing on-board new customers and increasing the customer’s portfolio.
• Agree challenging daily, weekly, and monthly targets for yourself with your branch manager/ head of department. Regularly evaluate these targets – when results fall short of target, understand why and agree what to do differently to improve performance with your line manager.
• Keep up to day with ABA’s products suite and marketing campaigns to ensure superior product knowledge.
• Develop and implement effective customer retention strategies.

Skills and Qualification Required

• Excellent customer services skills.
• Time management skills.
• Ability to work effectively in a team environment.
• Sales, negotiation and relationship building.
• Sound written and verbal communication skills.
• High degree of self-motivation.
• Very good interpersonal skills.
• Complaint resolving.
• Computer literacy.

32. Client Service Advisor

ob Description

Client Service Advisor is responsible for contributing ABA growth and profitability through the provision of quality customer services and sales in respect of all ABA products; including the understanding of customer needs and choices, the communication of product features and benefits and the effective follow up and building of the internal relationship.

Location

• Borei Keyla Branch, Phnom Penh (1 post)

Duties and Responsibilities

• Identify and action on sales opportunity for new business opportunity by responding to inquiries from both new and existing customers.
• Provide consultative service in regard to banking products and services which is considered as a good solution to suite the clients’ needs.
• Assist in opening account in system per request from RM or Customers.
• Making sure that the documents submitted are accurate and valid.
• Take action to follow up in case provided documents are not complete.
• Contribute to the development of sound profitable business by creating effective referral networks, including internal business relationship and existing customers in order to achieve the targets.
• Ensure the compliance with ABA’s internal policies, processes & procedure, core values, and code of conducts, etc. are maintained.

Skills and Specifications

• Bachelor degree in business, finance or marketing field.
• Minimum 2 years working experience in sales & marketing.
• Negotiation and internal relationship building.
• Organizational and time management skills.
• Ability to work effectively in a team environment.
• Competent in spoken and written English communication.
• Computer literacy.

33. Credit Monitoring Officer

Job Description

Credit Monitoring Officer is responsible on the general supporting to credit monitoring and Recovery Department such preparing daily report, filling all related document, check and follow up with respective loan  officer in regarding the issued noticed of default/warning letter, prepare some other task as  required by line manager..etc.

Location

Head Office, Phnom Penh (5 posts)

Duties and Responsibilities

• To check and review all disbursed loans from both branch and credit operation unit in regarding the approved terms and conditions are correct and the check should be completed in next one day after disbursement.
• Use the format of checking and reviewing disbursed loan to input all necessary information in a correct manner.
• Ensure the checklist is filling properly into the client file when the checking and reviewing is completed.
• To check and review in daily basis on Loan Utilization Monitoring and prepare a list for sending branch on action taken.
• Track and follow up regular basis from those sent client list to obtain a confirm result from the loan utilization.
• Obtain a confirmed letter/report to prove that the loan utilization is right or wrong, then input such confirmed status into database and keep a letter/report in client file.
• During the transaction checking list to make sure approved loan terms and conditions based on committee resolution for those total loan exposure is above 500k the input data has to be tracked properly.
• Check and review regularly of those accounts if it falls under noted condition a communication list should be prepared and send branch for action.
• Update regularly to senior/manager if there is no response from concerned staff regarding those poor performed accounts.
• Monthly or quarterly basis review and check the overdraft monthly turnover and average max unused overdraft.
• If the noted condition is found not satisfied then a list of such client should be prepared and sent to branch for action taking.
• Keep regularly chase and follow up with branch for the sent list of poor performed account and update result in timely manner.
• Regularly check and monitor of insurance policy before or by expired date which need to be contacted respective loan officer for action taking.
• Keep contacting and following up on those expired insurance policy and ensure it will be renewed in timely basis.
• Coordination with legal department or branch in term of soft title collateral is requested to change or obtain a strong title.
• Coordinate with branch to track on the change of soft title collateral and ensure the fresh legal agreement is completed.
• Monthly basis to check and review Loan Customer Audit report to see if any client list which need to be conduct annual review and send reminder list to branch by a month in advance for action taken.
• Coordinate with concerned stakeholder upon received a report of annual review from loan officer.

Skills and Requirement

• Interpersonal and be able to deal with many different client or staff.
• Knowledge of finance and banking.
• Good of chasing and following up on pending job.
• 2-3 years of database verification or input and management.
• Good communication and be patience.
• Good speaking, writing, reading both English and Khmer.
• Be able to use Ms. Word, Excel, and Outlook.
• Knowledge of good problem solving, convincing and negotiation.
• Have a very good and unique of solution in term of convincing people to respond pending job.
• Be able to deal and coordinate with all branch loan officers/supervisors.
• Accuracy and timely manner.

34. Deputy Branch Manager

Job Description

This role is to be responsible for overseeing the day-to-day business operation of the branch including, but not limited to, supervising sales and service team, and managing administration work within an assigned branch. Further, candidate will be required to maintain a team spirit (motivation) of branch operational staff including coaching/mentoring in addition to assisting the branch manager to drive the sales results.

Location

Phsar Lea, Province (1 post)

Duties and Responsibilities

• Ensuring staffs in at the branch level meet/exceed customer expectations through superior customer service, including achievement of serving time targets for both telling and sales areas.
• Contributing to the development of sound profitable business by creating effective referral networks, including internal business relationship, and other local marketing activities.
• Driving the sales and service team to marketing products to increase the public awareness of the branch, products and services to increase public’s trust to the branch.
• Ensuring key accounts of the branch are well serviced; immediately report to direct manager in case any potential loss of key account is observed.
• Ensuring that all policies and procedures are followed by staff members and forms are ready-to-service and put in order.
• Ensuring all staff have a good appearance and are in uniform daily. Further, ensuring that the service standards of ABA Bank have been fully followed by branch’s staffs.
• Providing induction training for new comer, regular feedback, encouragement and maintain open communication at workplace.
• Arranging staff training needs by working with the relevant Departments and ensuring /encouraging staff to attend.
• Agree challenging targets for yourself with direct manager. Regularly evaluate these targets – when results fall short of targets, understand why and agree what to do differently to improve performance.
• Keep a close eye on your local competitors – what they do and how they perform. And,inform to direct manager
• Keep up to day with ABA’s products and marketing campaigns to ensure superior services provided to clients.

Skills and Specifications

• Organizational and time management skills.
• Ability to work effectively in a team environment.
• Sound sales and negotiation skills.
• Sound written and verbal communication skills.
• Experience in managing a team work and portfolio of business customers.
• Understanding of economic climate and impact of country factors on customer’s business as well as the bank.
• High degree of self-motivation and excellent interpersonal skills.

35. Micro Business Loan Trainee

Job Description

Micro Business Loan Trainee is responsible for processing and analyzing Micro Business Loan applications and conduct credit investigations, reports and more.

Location

All Phnom Penh and Provincial Branches, (80 posts).

Duties and Responsibilities

• Solicits potential and existing clients in accordance with the guidelines stated in the micro business loan policies and procedures.
• Analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrowers.
• Receives and screens loan applications.
• Conducts sit visit of secure collateral.
• Follows up delinquent clients immediately and refers to immediate supervisor.
• Responsible for the attainment of his/her performance targets.
• Responsible for processing registration of title deed at local authorities and Land office.

Skills and Qualification Required

• Minimum High School graduated, under graduated, Bachelor Degree of any related fields.
• One (1) year working experience in selling/any related fields is a plus.
• Presents high attention to details.
• Has a good understanding of banking products and service/lending part is more preferable.
• Hardworking, commitment, ability to communicate and self-motivated person.
• Has good interpersonal skill.
• Computer skills: MS. Word & Excel.
• Language: English and Khmer.
• Be able to travel based on location set.

36. Accounting and Administrative Officer

Job Description

The Accounting and Administrative Officer is responsible for maintaining day to day financial, accounting, administrative and personnel services in order to meet legislative requirements and support municipal operations.

Locations

Ratanakri Branch (1 post)

Duties and Responsibilities

• Handle monthly budget.
• Prepare ticket advance.
• Handle leave form of all staff.
• Manage stationery and supplies.
• Keep letter in/out.
• Collect all assets from staff resigned.
• Prepare Fixed Assets.
• Handle emergency demand.
• Check voucher from operation department.
• Prepared voucher in order for accounting department.
• Prepared Cash record and verify with chief of teller.
• Daily report: Deposit, Other Transaction review, cash reconciliation, customer report, general information.
• Monthly performance report: income detail, deposit portfolio and loan portfolio.
• New account opened during the month and outstanding balance by end of Month Report.
• Do financial report: profit and loss statement, balance sheet, and summary report.
• Handle some tasks from Branch Manager when he/she was absent.

Skills and Specifications

• Bachelor degree in finance/accounting or any related field.
• Must have 1 year experience related to accounting, finance or admin job.
• Strong in communication skill.
• Ability to work effectively in a team environment.
• Good command in Khmer and English.
• Computer skills in word, excel, internet & e-mail.

37. Clearing Officer

Job Description

S/he is responsible for clearing outward and inward cheques transaction for checking and verify with NBC clearing system and Process inward cheques by upload into Flexcube system and also confirm with customers about insufficient fund and support concerning staffs all branches for ensuring well service in cheque clearing operation.

Location

Head Office, Phnom Penh (3 posts)

Duties and Responsibilities

• Received outward cheques from all indirect clearing branches by checking and verify with report in system
• Confirm with customer for big amount of cheque clearing more than USD10,000 and follow with the account instructions.
• Support concerning staffs all branches for ensuring well service in cheque clearing operation
• Inform concerning branch staffs about their customer’s outward cheque return to process the cheque return transaction
• Involve Cheque clearing transactions (Outward and Inward)
• All tasks are assigned by Clearing House Supervisor and Senior Clearing Officer.

Skill and Requirement

• Bachelor degree in Accountant or Banking/Finance
• High attention to details and accuracy
• Good customer service skills
• Ability to work effectively in a team environment
• Good organizational skills
• Acceptable written and verbal communication skills (Khmer and English )
• Good computer literacy.

38. Merchant sales Consultant

Job Description

Merchant Sales Consultant is responsible for soliciting, and maintaining relationships with merchant service customers.

Location

Head Office, Phnom Penh (2 posts)

Duties and Responsibilities

• Sale of merchant service “Pay Way” by contribute to the development of sound profitable business by creating effective referral networks
• Develop and implement effective customer retention strategies. Manage relationships with aligned portfolio of merchant service clients to increase products penetration and retaining relationship.
• Co-manage compliance and sales with merchant sales manager.
• Manage sales information and sales forecast comparing to market.
• Merchant compliance checking.
• Provide training and produce demonstration.
• Keep good relationship with customer.
• Perform other tasks assigned by line manager.

Skills and Requirement

• Bachelor’s Degree in Business or related field.
• At least 1 years with merchant sale experience or banking experience.
• Excellent customer service skill.
• Time management skill.
• Ability to work effectively in a team environment.
• Sales, negotiation and relationship building.
• Good interpersonal skill.
• Computer literacy.

39. Dispute Resolution Officer

Job Description

S/he is responsible for solving any sorts of dispute occurring on debit or credit cards of the customers, merchants, and ATM terminals. Besides, s/he has to deal with embossing cards and other tasks assigned by manager.

Location

Head Office, Phnom Penh (2 posts)

Duties and Responsibilities

• Check daily suspicious card transactions and notify cardholder(s) about those suspicious transactions in a timely manner.
• Follow up with Client Service Advisor or contact customer directly so as to inform them about dispute resolution cycle or ask for information and supporting documentation.
• Control and monitor embossers and printers in terms of status, operation, connection and other support.
• Report immediately on any urgent case(s) which needs to be fixed to comply with bank operation or fulfill customer needs.
• Learn and Adapt to Operating Regulations set by each International Payment System.

Skill and Requirement

• Bachelor degree in banking and finance, english literature, or equivalence.
• Knowledge of banking operation, e-banking features and components.
• Basic knowledge of information technology.
• Good interpersonal skills and communications skills.
• Good at written and spoken english language.
• Good conceptual, organizational, analytical, and problem solving abilities.
• Strong abilities to work as a team member.
• Ability to work independently and have participative involvement in developing new initiatives.

40. Loan Admin Officer

Job Description

The main responsibilities of Loan Administrative Officer are to valuate, authorize, or recommend approval of commercial, real estate, or credit loans, advise borrowers on financial status and methods of payments, including mortgage loan officers and agents, collection analysts, loan servicing officers, and loan underwriters.

Location

• Banteay Meanchey Branch (1 post)
• Tboung khmum Branch (1 post)

Duties and Responsibilities

• Process the credit cases of Micro Business Loans to head office.
• Monitoring and following up next settlement dates and expiry of Micro Business Loan and ensuring timely settlements.
• Controlling and monitoring Credit Committee Resolution.
• Preparing legal documents for loan approved from Head Office.
• Ensure safekeeping of all the documents related to the approved loan i.e. loan application, collateral/securities documents submitted by the borrower in the vault after recording of the particulars in the respective vault register.
• Coordinate with credit administration officer at head office to monitor the expiration of insurance policies.
• Coordinate with client for review of loans, insurance renewal, legal documents, etc.
• Administrative Task of Micro Business Loans.

Skills and Specifications

• Bachelor degree in the field of banking and finance, accounting, economic, law or other equivalent.
• At least 1 year experience in Microfinance/Bank.
• Have strong numeric and administrative skill.
• Willing to work under pressure.
• Good command of computer literacy and English language.

41. Senior Compliance Officer-Regulatory

Job Description

Senior Compliance Officer-Regulatory  is responsible for  monitoring on the changes of regulations, inform the stakeholders on the changes and monitor the implementation of those regulations if the bank fulfils the obligations to comply with it. This task requires a professional communication skill since all the stakeholders include all levels of staff including senior management and the Board of Directors.

The candidate will work closely with other senior officers to conduct an independent testing and monitoring on the compliance with existing and new regulations according to plan. Field visit to other departments and branches will be needed as often as require to conclude the level of compliance.

The candidate will be asked to prepare correspondent letters with regulator up on request or needed and will be asked to perform some other functions for AML/CFT purpose.The officer will also assign to involve reviewing the requirements for FATCA implementation purpose.On Adhoc basis, the candidate will also assign to conduct classroom and online training together with the senior as well as to attend various external meetings.

Location

Head Office, Phnom Penh (1 post)

Duties and Responsibilities

• Update regulatory changes through an ongoing monitoring on all government’s official websites as well as independent sources.
• Consolidate all changes in the regulation and update regulatory database.
• Prepare update status aim to inform other units for implementation.
• Work closely with Internal Audit Department to conduct compliance monitoring and testing for all units according to action plan.
• Provide training to line of business such as induction, refresher and specialized courses.
• Review and advise business unit for new products and services.
• Produce necessary report both for internal and regulatory requirements including FATCA.
• Perform some other functions for AML/CFT purpose if needed.
• Other ad hoc tasks will be assigned as needed.

Skills and Specifications

• Bachelor degree in Finance & Banking, business Law, or other related fields;
• At least 2 years experience in financial sector. Strong knowledge in banking regulation and international standards will be a plus;
• Good protocol and administrative work;
• Good analytical skill, logical thinking and decision making;
• Computer literate and at least good in MS-Office application;
• Good communication and written in Khmer and English. France will be a plus;
• Good interpersonal communication skill and team work. Strong connections with governement and local authority is a plus;
• Honest, flexibility and smart working.

 

42. ICT Security Officer

Description

ICT Security Officer is responsible for establishes, manages and administers Bank’s ICT security policy and procedures to ensure preventive and recovery strategies are in place, and minimize the risk of internal and external security threats.

Location

Head Office, Phnom Penh (1 post)

Duties and Responsibilities

• Design, implementation, documentation and publishing the ICT security policies within bank.
• Advise on ICT security issues and make recommendations for action.
• Monitor and manage significant security issues/breaches, taking remedial action where possible
• Ensure that all new implementations of solutions are compliant with the ICT security requirements; ensuring best practice is always followed.
• Monitor and ensure that appropriate levels of security exist in the following ICT areas but not limit to PC’s, client server, LAN, WAN, broadband networks, web environments, firewalls, IP telephony, disaster recovery, financial … etc.
• Ensure the confidentiality and integrity of data at rest or while in transit between end point devices, servers and other systems including any data at rest on hosted, third party systems where ICT have been involved.
• Arrange and manage the design and execution of vulnerability assessments, penetration tests and security audits.
• Prioritize ICT risks and manage projects based on severity of risk and noncompliance.
• Ensure compliance with appropriate IT Policies.
• Investigate, respond and report on ICT security incidents.
• Perform other tasks to further ICT security that can be assigned by line manager.

 

Skills and Specifications

• Bachelor degree of IT, Computer Science or other related field.
• 2 years experience implementing and maintaining the security policies for Cisco and/or other firewalls devices.
• Holding any ICT Network (CCNA/ CCNP) related training certification is plus.
• Experienced in monitoring tools such as Solarwinds, Cacti, Syslog.
• Have a good understanding of networking and routing protocols, including TCP/IP.
• Proven experience in Unix / Linux system administration.
• Knowledge of Oracle, Microsoft SQL Server and MySql database.
• Knowledge of IT auditing processes.
• Good in analytical skills.
• Good verbal and written English skills to present to senior management.

43. Digital Security Officer

Job Description 

Analyze application source code for vulnerabilities and research threats and attack vectors that impact web applications. Utilize static code analysis tools such as Check marx or Fortify to assist application teams to apply application security best practices and identify potential vulnerabilities throughout the SDLC. Works closely with team members to support the identification, interpretation, and remediation of vulnerabilities across a variety of applications, programming languages, and platforms.

Location 

Head Office, Phnom Penh (1 post)

Duties and Responsibilities

• Primary responsibilities include Web and Mobile application Security.
• Discovery of application security weaknesses, writing recommendations for remediation, and perform secure code reviews.
• Research threats and attack vectors that impact web applications and infrastructure and stay up-to-date with current web application security threats.
• Assess new and existing applications and system deployments for vulnerabilities and design flaws, and prioritize remediation efforts based on risk.
• Document and explain risks and vulnerabilities to technical stakeholders and leadership.
• Define, maintain, and enforce application security best practices.
• Identify additional application security related tools, conducts tool analysis, and provide recommendations on what tools will enhance security protocols.
• Perform and conduct penetration tests and manual security assessments as needed.
• Create and deliver training to developers and other relevant team members on Secure Code Development as well as other security protocols as needed.
• Engage in extensive reverse engineering of mobile and wireless technology.
• Perform Vulnerability analysis of mobile/embedded platforms, applications, protocols and supporting infrastructure.
• Maintain continuous awareness of threats, vulnerabilities, and techniques in mobile security.
• Perform other tasks to further ICT security that can be assigned by line manager.

Skills and Specifications

• Bachelor degree of IT, Computer Science or other related field.
• 2-3 years of experience as an Application Security Developer, Application Security Analyst, or equivalent.
• Knowledge of secure development principles in at least one environment (i.e. PHP. java or .NET).
• Experience with static code analysis tools is required (e.g.: Check marx, HP Fortify).
• Experience with application security testing techniques using additional automated and manual testing tools (e.g.: IBM App scan, Burp Suite, Kali, App Detective).
• Advanced knowledge of web application vulnerabilities such as cross-site scripting (XSS), session hijacking, SQL injection, CSRF (Cross-Site Request Forgery), OWASP Top 10, and other attack vectors.
• Knowledge of the SDLC and experience working with development teams.
• Knowledge of Risk Management and IT Security auditing processes.
• Good in analytical skills.
• Good verbal and written English skills to present to senior management.

How to apply

Closing date:  30 June,  2018

Interested and qualified applicants should submit only your updated covering letter and CV stating the position you apply for with current photo (4×6) through our E-mail:

Note:  For more vacancies please visit our website: www.ababank.com  if the above job advertisement doesn’t meet your career goal.