ABA Bank is one of Cambodia’s premier banking institutions founded in 1996 as the Advanced Bank of Asia Limited. ABA Bank is now a multi-branch network universal commercial bank offering a full range of products and services to all Cambodians.  Here at ABA Bank we are always looking for Competence and Ambition candidates to join our team.

1. Senior Software Quality Assurance Tester

Job Description

This position is responsible for ensuring a high-quality product is delivered to ABA customers, and takes proactive measures while working with other teams to detect problems before they reach the end-users. The person who succeeds in this role is a problem solver who leaves no stone unturned and is comfortable troubleshooting hardware, web and mobile applications alike.

As senior QA tester you will test the software as first user in a systematic way for bugs in the system and issues related to user interface.

You will work closely with developers, designers and product owners to understand features and implement robust, comprehensive test plans to verify functionality of apps and web solution.

Location

Phnom Penh, Head Office (1 post)

Duties and Responsibilities

• Controls and manages daily test activities.
• Assisting developers in creating detailed application test plans.
• Perform testing on the products: functional testing, Load testing, exploratory testing, etc…
• Analyzing the software’s performance against the designer’s intentions.
• Take ownership of product quality and readiness for every product release.
• Assists in set-up and maintenance of test lab.
• Continuous improvement on the Quality assurance process and tool within the department.
• Clear and effective communication of issues to developer or third party.
• Provides reports to management as required.

 

Skills and Specifications

• Bachelor Degree in Computer Science.
• 2-3 years of professional experience with QA and Sr. Tester role for Mobile or web projects.
• Understanding of testing process and methodologies.
• Experience in reviewing designs, wire-frame, user stories, and software requirements specification.
• Excellent oral communication and written documentation skills.
• Details oriented and knows how to articulate defects.
• Some programming knowledge or experience would be in advantage.
• Good time management and self-discipline.
• Quick ability to learn new systems with minimal documentation.
• Ability to work independently with minimal guidance.
• Experience with tools like JIRA.
• Ability to work with a diverse team and work to develop testing environments and practices.
• Strong communication skills.
• Ability to analyze the complex applications and systems with minimal supervision.
• A good standard of English (both written and verbal) is necessary, in order to document your findings and communicate them to colleagues. Strong problem-solving skills to determine the effects on existing and new systems.
• Expertise with MS Office products required.

2. IOS Developer

Job Description

To develop ABA Bank’s iOS applications and their integration with back-end services. This position is also to manage the application coding and UI creation based on design team specifications, and work closely with other developers, designers and product owners. The position purpose is also to build framework to create innovative and scalable solutions and shape the path forward the future needs evolve through implementation the mobile application discovery.

Location 

Head Office, Phnom Penh (1 post)

Duties and Responsibilities

• Develop and maintain ABA Bank’s iOS projects.
• Collaborate with the team to define, design and ship new feature Fix existing bugs.
• Ensure the performance, quality of the application. Write very high quality, efficient and testable software from given requirement.
• Doing code review.
• Prepare project technical document.
• Do R&D on any new / popular (iOS platform related) technologies and tools.
• Research on new technologies and tools which can be beneficial to ABA projects.

Skill and Specification

• Experience with third-party libraries and APIs.
• Familiar with Restful APIs.
• Understanding of Apple’s design principles and interface guidelines. Familiar with continuous integration. Knowledge of Unit Testing.
• Knowledge of architectures MVVM or VIPER.
• Solid understanding of the full iOS mobile development life cycle.
• Have experience working with Git, Git Flow and other tools such as JIRA, Confluence, Jenkin, code review, etc.
• Strong initiative and enthusiasm with mobile technologies and curiosity to learn new things.

3. Android Developer

Job Description

To design, develop and engender the mobile application; and solve the problem on new technologies. This position is also working on modern software development methodologies popular in Android, and dive deep and rapidly iterate on ideas with the team despite some ambiguity.

Location

Head Office, Phnom Penh (2 posts)

Duties and Responsibilities

• Contribute to the design, architecture and development of apps that are elegant, efficient, secure and maintainable.
• Work closely with team to ensure technical compatibility and user satisfaction. Contribute insights into ways to improve the processes and tools used by the Android team.
• Be highly motivated and maintain a positive attitude in a fast-moving environment.
• Follow and help cultivate consistent development best practices/design patterns.
• Collaborate with your manager and other software developers to plan, design, develop, test, and maintain the Android application.
• Assist in estimation and assessment of feasibility of features.

Skills and Qualification Required

• Bachelor’s degree in Computer Science, Computer Engineering or related field.
• Minimum of 1 year of professional experience in Android Development and 3 years of experience in Software Development.
• Knowledge of developing trends and emerging standards in mobile apps (RxJava, Rx Android, MVP, etc).
• Excellent technical knowledge of Java for Android, Android SDK, Android Studio and Gradle build system.
• Familiar with the whole software development life cycle (e.g. requirements, analysis, design, implementation, testing, and documentation).
• Great knowledge of Android UI design principles, patterns, and best practices.
• Good understanding of Restful APIs and how to connect Android applications to back-end services.
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks (e.g. Picasso, Gson, OkHttp, Retrofit, Dagger, etc).
• Understanding of code versioning using Git and Git Flow.
• Understanding of fundamental design principles behind a scalable application. Excellent interpersonal and communication skills.
• Bonus points:
  – Experience with Kotlin.
  – Experience working with testing libraries like JUnit and Espresso.
  – Familiar with Continuous Integration (CI) and its usage in testing, building and deploying Android apps.

4. Branch Support Officer

Job Description

Brand Support Officer is responsible on deliver superior and quality customer service, and maximize client solution by identifying referral opportunism for new products and services based on customer financial goals while perform efficient and accurate banking transaction. These transactions include cashing checks, depositing money, Money Gram/ TT, and collecting loan payments.

Location

Head Office, Phnom Penh (9 posts)

Duties and Responsibilities

• Handling schedule to replace teller at branch.
• Collect the issue at branch and solve the problem.
• Responsibility area as teller.
• Do report after re-place at branch.
• Deliver outstanding client service by executing financial transactions while maintaining an acceptable record in daily drawer balancing.
• Accept cash & cheque, deposited by customers, verify records and receipts, and credit customers’ account.
• Accept Money Gram/ TT application and process payment in secure with high responsible manner.
• Pay money to customer according to advice slips, cheques and instructed documents, by debit customer account.
• Ensure customer identification and verify the transaction processes are properly done before making a payment. If you feel suspicious, please immediately seek advice from directed supervisor/manager.
• Provide money exchange service, cashing check and recording transactions properly.
• Resolve account service issues and respond to client inquires promptly and effectively.
• Proactively educate clients on utilizing available access channels (i.e. ATM, Visa/Master Card, and i-Banking.

Skills and Specifications

• Completed High School Diploma.
• High attention to details and accuracy.
• Good customer service skills.
• Ability to work effectively in a team environment.
• Good organizational skills.
• Acceptable written and verbal communication skills (Khmer and English), Good computer literacy.

5. Performance Support Specialist

Job Description

Performance Support Specialist will assist Head of Sales on providing guidance and counselling on performance management initiative, and developing, coordinating, and implementing sales team development, improve their sales performance and achieve bank targets.

Location

Head Office, Phnom Penh (1 post).

Duties and Responsibilities

• Setting performance expectations and goals for sales team to channel their efforts toward achieving bank targets.
• Develop methods for developing sales team performance plans that aligned with and support the bank goals.
• Set coaching/training arrangement schedule for sales team.
• Create effectively methods of developing sales team performance.
• Monitor and analyze sales performance results and report to Head of Sales.
• Identify areas of poor performance and establish improving performance.
• Identify constructive and continuous feedback on performance.
• Make sure sales team understand & achieve their targets.
• Manage all sales performance issues. Developing and set coaching schedules to sales team.
• Analyze products knowledge of sales team and report to Head of Sales for further support and improvement.
• Develops knowledge sharing processes and programs that encourage learning and collaboration.
• Perform related work as assigned.
• Provide good solutions/advice/techniques to sales team to improve their performance.
• Effectively support staff’s probation results on time.
• Effectively arrange coaching schedules.
• Manage sales team probation.
• Manage appraisal forms.

Skills and Specifications

• 1 or 2 years related working experience is preferred.
• Bachelor degree in Banking, Finance, Accounting, Economic, Business Administration or relevant degree.
• Knowledge of data collection, analysis, and data presentation.
• Ability to work independently and as a team in an effective and efficient manner.
• Experience developing employee performance measures.
• Experience providing coaching & training to employee.
• Good at Excel & PowerPoint.
• Good speaking & writing in English.

6. Sale Training Specialist

Job Description

Sales Training Specialist will assist Head of Sales to coordinate and support sales team to achieve their targets. This includes scheduling and overseeing sales training programs, identifying training needs as well as ensuring new employees receive proper training to meet their responsibilities successfully. Furthermore, Sales Training Specialist will support for conducting interview.

Location

Head Office, Phnom Penh (1 post)

Duties and Responsibilities

• Evaluate each branch and individual sales performance to design the right quality training program to improve their performance.
• Design on board training new & existing staff and internees.
• Develop proper training methods for sales team.
• Provide good training plans.
• Make sure all sales team clearly understand all banking products & services.
• Effectively schedule individual & tam training plans on a regular basis.
• Develop good training presentation. Design training test.
• Maintain training records.
• Measure staff knowledge after training.
• Effectively arrange training schedules with HR & other trainers.
• Make sure all sales staff got training.
• Arrange training schedules with HR and other trainers.
• Preparing training materials & test. Support good training materials.
• Analyze the sales team’s product knowledge after training.
• Analyze products knowledge of sales team and report to Head of Sales for further support and improvement.
• Support for conducting interview.
• Proper manage staff turnover & movement.
• Timely provide recruitment report.
• Effectively support branches to complete pending positions.

Skills and Specifications

• 1 or 2 years related working experience is preferred.
• Bachelor degree in Banking, Finance, Accounting, Economic, Business Administration or relevant degree.
• Knowledge of training methods and techniques.
• Ability to manage training arrangement & schedules.
• Good at PowerPoint & Presentation skills.
• Strong organizational and team management skills.
• Good speaking & writing in English.

7. Web Content Manager

Job Description

A Web Content Manager is responsible for creating, improving and maintaining content of the Bank’s corporate website, Intranet portal, email newsletters, and social media. His/her duties will also include sharing content to raise brand awareness and monitoring web traffic and metrics to identify best practices.

Other duties include competitor analysis to ensure the Bank stays ahead of industry trends to provide relevant and informative content at all times.

Location

Head Office, Phnom Penh (1 post)

Duties and Responsibilities

• Collaborate with marketing and design teams to keep up to date the content of corporate website, Intranet portal, email newsletters, social media, and other online resources of the Bank.
• Create and publish engaging content in accordance with the internal guidelines.
• Optimize content according to SEO.
• Use content management system(s) to analyze website traffic and users’ engagement metrics.
• Manage content distribution to online channels and social media platforms to increase web traffic.
• Stay up-to-date with developments and generate new ideas to draw audience’s attention.

Skills / Attributes Required

• Proven work experience as a Content Manager.
• Experience in writing / editing / optimizing existing and new website content.
• Understanding of how to derive content value and generate leads.
• Experience with MS Office and Khmer Unicode tools. Basic technical knowledge of HTML and web publishing.
• Basic knowledge of Adobe applications (Photoshop and Illustrator).
• Basic understanding of on-page SEO and web traffic metrics.
• Familiarity with social media.
• Good writing skills in English and Khmer.
• Attention to details and willingness to learn.
• Good organizational and time-management skills.

8. Marketing Campaign Manager

Job Description

Marketing Campaign Manager will be responsible for formulating and running tactical marketing campaigns for ABA Bank’s products, services and/or events that support our business objectives. This role will specialize in developing and running integrated marketing campaigns and programs across all relevant channels (TV, print, sponsorship, promotions, activation, loyalty initiatives, merchandise, digital, and others).

Location

Head Office, Phnom Penh (1 post)

Duties & Responsibilities

• Create and execute integrated marketing campaigns by employing a mix of creative tactics, including multi-channel digital programs, content marketing, search engine optimization, social media, events, advertising and direct mail.
• Build and maintain relationships with the Bank’s partners for development of co-branding relationships, customer privileges, loyalty initiatives and alliances.
• Manage multiple campaigns from beginning to end ensuring they meet the target objectives while working closely with the rest of the marketing team as well as related departments. Candidate may work with external agencies to execute campaigns.
• Ensure all marketing campaigns are delivered on time: budget management, tracking and evaluation to ensure ROI on marketing campaigns while implementing tactical strategies using selected channels to reach campaigns’ targets.
• Evaluate marketing campaigns’ outcomes, reporting campaign results and meeting KPI’s as set by Head of Marketing Division.
• Perform other tasks assigned by Head of Division not limited to the above mentioned.

Skills / Attributes Required

• Bachelor degree in Marketing, Mass Communications, Business Development or any related field is required for this position and prior experience in marketing campaigns from inception to completion is highly beneficial.
• Minimum 2 years working experience in related fields especially in marketing specifically in developing and executing marketing campaigns.
• Strong technical ability and marketing platform experience with ability to work to organizational deadlines and key performance indicators.
• Effective project management skill and ability to fulfill projects’ deadlines.
• Strong interpersonal skills as well as ability to communicate effectively and to work in a team environment.

9. Marketing Analytics Manager

Job Description

Marketing Analytics Manager will be responsible for coordinating analytics tasks and implement tools and strategies to translate raw data into valuable business insights including creating effective strategies to collect data, analyze information, conduct research and implement analytics solutions for ABA Bank’s products and/or services.

Through analyzing both internal and external data, the Marketing Analytics Manager is responsible for understanding the consumers, which in turn help guide our day-to-day marketing activities as well as our overall marketing strategy. They must also be able to measure performance, financial risks, market trends and customer experience to complete objectives in a timely manner.

Location

Head Office, Phnom Penh (1 post)

Duties & Responsibilities

• Identify the Bank’s current status, its competitor environment, latest and upcoming market trends and other requirements to initiate analytical analysis on data to create comprehensive reports and share their findings with related departments to answer business needs and objectives.
• Establish innovative strategies to understand and solve complex marketing problems: reach valuable data-driven insights, through the discovery of patterns and trends; testing and evaluating various marketing mix models; formulating and designing data pipelines to monitor key metrics for the marketing team.
• Suggest efficient ways to complete business goals and be responsible for managing controls and processes to account for quality assurance.
• Apply statistical knowledge and data modeling to provide current and high-quality information.
• Structure, manage and extract data from multiple sources (e.g. operations, IT, customer feedback) and create systems to transform raw data into actionable business insights.
• Apply industry knowledge to interpret data and improve performance while keeping abreast of industry news and trends.
• Perform other tasks assigned by Head of Division not limited to the mentioned duties above and responsibilities.

Skills and Specifications

• Bachelor degree in Statistics, Finance, Business Development or any related field is required for this position and prior experience in data analysis, reporting and presentation is highly beneficial.
• Minimum 3 years working experiences in related fields especially in market research, analytics and project management.
• Knowledge of MS Office Suite and SQL; familiarity with other business intelligence / analytical tools (e.g. SAS, Google Analytics, Mix-panel, Adobe Marketing Cloud).
• Experience with statistical modeling (such as regression modeling, a/b testing, significance testing etc.), knowledge about statistical research methods (such as conjoint survey models, segmentation survey methods, etc.)
• Ability to fulfill projects’ deadlines and strong interpersonal skills to communicate effectively and work in a team environment.
• Candidate must have strong logical reasoning skills, business intelligence and ability to work independently, attention to detail and with problem-solving aptitude.

10. Purchasing Officer

Job Description

The Purchasing Officer is responsible for maintaining day to day purchasing and to procure the best possible materials/supplies at the best possible price. The Purchasing Officer is responsible for all the goods and services that are purchased by the Bank. He/she sources vendors, negotiates contracts, discounts, payment terms and ensures prompt delivery. The purchasing Officer assists in the development and implementation of a corporate purchasing policy to affect the best value for budget arrangements available.

Location

Head Office, Phnom Penh (5 posts)

Duties and Responsibilities

• Provide and guidance to staffs on all procurement matters.
• Research potential Vendors.
• Track orders and ensure timely delivery.
• Review quality of purchase.
• Enter order details (e.g: vendors, quantities, prices) into internal databases.
• Prepares/reviews purchase requisitions and orders for accuracy and ensures compliance with the bank policies and procedures.
• Issue PO and consolidate purchase orders from all branches / Departments.
• Process purchase requisitions & orders within purchasing authority.
• Consolidate purchase orders of Fixed Asset and Equipment from All Branches / Departments.
• Provide invoice processing facility for banking expenditure, ensuring all payments are processed accurately and in a timely manner, complying with all appropriate procedures.
• Maintain update records of purchased products, delivery information and invoices.
• Prepare report on purchases, including cost analyses.
• Negotiate contract terms of agreement and pricing, contract renewal.
• Log, redistribute, notify and verify payments, ensuring all payments are processed promptly & accurately and that appropriate procedures have been complied with.
• Manage prefer supplier and supplier evaluation keeps annually.
• Ensure all appropriate paperwork is available and properly authorized to enable maximum discounts and supplier credits to be obtained and which can be easily accessed for queries, VAT and Audit purposes.
• Provide information for consultation documents, statutory returns and questionnaires concerning all aspects of payments.
• Evaluates the documents submitted by the suppliers for accreditation purposes (supplying the best quality and offering the best price).
• Develops, coordinates and implements systems, procedures and controls to ensure and effective centralized purchasing.
• Processing payment with internal system and ensure transactions are properly recorded and entered into the computerized admin system.
• Input & Verifying of Supply Chain User Manual into Flex Tool System.
• Follow up and reconcile the payment within supplier to assure accuracy and timely manner of payment.
• Attend trade shows and exhibitions to stay up-to-date with industry trends.
• Monitor stock levels the supplier delivery product orders to ensure the specification, quality is accurately and place orders as needed to the requester.
• coordination with warehouse controller and logistic staff to ensure proper storage and verify shipment is transport to requester.
• Assist with preparation of the department budget.
• Maintain administrative files and records.
• Assist with the annual audit.
• Ensure up to date of fixed asset information and maintain Head office fixed asset movement, transfer, disposal in order and accurate.
• Assisting on physical fixed asset counting and label.
• Prepare fixed asset management report and update to Head of procurement unit.

Skill and Experience Required

• Bachelor Degree in Administration, IT, Logistic, Accounting or related skill.
• At least, 1 year experience in administrative or accounting work.
• Computer skills including the ability to operate computerized accounting.
• Effective written communication in English skills.
• Effective verbal and listening communications skills.
• Analytical and problem-solving skills.
• Proven work experience as a Purchasing Officer, Purchasing Agent or similar role.
• Good knowledge of vendor sourcing practices (researching, evaluating and liaising with vendors).
• Hands-on experience with purchasing software, Product of IT.
• Understanding of supply chain procedures.
• Solid analytical skills, with the ability to create financial reports and conduct cost analyses Negotiation skills.
• Develops, coordinates and implements systems, procedures and controls to ensure and effective centralized purchasing.
• Trustworthy and with strong negotiation, communication and interpersonal skills.
• Stress management skills.
• commitment and willing to learns.
• Flexibility and Honesty.
• Time management skills.

11. IT Support Officer

Job Description

This role is responsible in monitoring and maintenance computer systems and network. He also handles for installing and configuration of computer systems, diagnose hardware/software faults and solve technical and applications problems. Moreover, he also handles for checking and reconnecting ATM booth power and connectivity, monitoring and maintenance.

Location

Head Office, Phnom Penh (6 posts).

Duties and Responsibilities

• Prepare and maintain IT operation, application and IT planning.
• Managing corporate IT infrastructure includes VPN connectivity, Router, Switch and LAN maintenance, virus protection, phone system, power management, and camera security.
• Perform minor repairs to hardware, software and equipment.
• Set up equipment for employee use, performing or ensuring proper installation to investigate and resolve problems and to provide technical assistance and support.
• Develop training materials and procedures, and/or train user in the proper use of hardware and software.
• ATM & POS terminal installation and maintenance.
• ATM cash loading.
• Provide POS terminal training.
• Support other POS & ATM related task as required by Terminal Team.

Skills and Specifications

• Bachelor degree in IT, networking or related fields.
• At least 2 years working experience in managing operation of IT operation, maintenance and database.
• Knowledge of Windows operation under CISCO, VB 6.0 or VB.NET, MS Access, MS SQL Server, Phone System.
• Have experienced with MFI or Bank would be advantage.
• Ability to understand banking procedures, regulation and business.
• Good command of Khmer and English.
• Good communication and interpersonal skills.

12. ATM/CIM Cash Management Officer

Job Description

This role is responsible for manage ATM hopper in transit, collection cash from Cash-in Kiosk machine and ATM/CIM error. Duties may include supporting senior officer and supervisor for verifying actual cash with receipt ATM and Cash-in Kiosk machine and sort new bill for ATM.

Location

Head Office, Phnom Penh (4 posts).

Duties and Responsibilities

• Manage ATM hopper in transit.
• Support to ATM cash management supervisor for verifying actual cash with receipt of ATM remaining.
• Monitor ATM error and collect the reason of error, ATM maintenance and ATM removing.
• Make sure ATM hopper input with the right position.
• Run & verify cash from ATM/ Paygo with Head Unit at office.
• Collect cash from Kiosk machine.
• Monitor Kiosk error and collect the reason of error, maintenance and removing.
• Sort new bill for ATM.
• Others task assigned by manager.

Skills and Qualification Required

• Completed high school or bachelor degree in Business, Finance and Banking, Accounting or any related fields.
• High attention to details and accuracy.
• Good customer service skills.
• Ability to work effectively in a team environment.
• Good organizational skills.
• Acceptable written and verbal communication skills (Khmer and English).
• Good computer literacy.

13. Branch Cash Management Officer

Job Description

Branch Cash Management Officer is responsible on delivery cash from/to within branches, from Nostro account of other bank for cash transaction, and Keep branch’s cash transit form in folder by date.

Location

Head Office, Phnom Penh (11 posts).

Duties and Responsibilities

• Delivery cash from/to within branches after making sure that the cash must be transferred the same as amount request or remit.
• Delivery from Nostro account of other bank for cash transaction.
• Keep branch’s cash transit form in folder by date.
• Checking actual cash amount with by branch.
• Sort new bill for ATM.
• Provide superior customer service that will satisfy our customer/staff and make them loyal, using ABA’s service standard as a reference point at all the times.
• Others task assigned by manager.

Skills and Qualification Required

• Bachelor degree in Business Administration, Economic Sciences or any related fields.
• High attention to details and accuracy.
• Good customer service skills.
• Ability to work effectively in a team environment.
• Good organizational skills.
• Acceptable written and verbal communication skills (Khmer and English).
• Good computer literacy.

14. Branch Support Supervisor

Job Description

Branch Support Supervisor is responsible for replacement all teller supervisors at branch and supervise all teller positions at branch to ensure the efficient and effective operations of the teller line. Duties may include assigning workflow, training tellers, monitoring customer service, and ensuring duties are in conformance with established procedures.

Location

Head Office, Phnom Penh (4 Posts).

Duties and Responsibilities

• Handle schedule to replace teller supervisor at branch.
• Provide training and coaching to enable team members and new staff.
• Collect the issue at branch and solve the problem.
• Responsibility area as a teller supervisor.
• Do reports after replacement at branch.
• Execute an extensive variety of customer transactions in accordance with Bank policy and procedures.
• Maintain working knowledge of all products offered by the Bank and corresponding policies, procedures and regulations to subordinates.
• Handle large amounts of cash in an organized, timely and accurate fashion. Balances own cash drawer with a high degree of accuracy.
• Handle complex customer issues while executing excellent customer service principles.
• Demonstrate excellent telephone etiquette, communication abilities, and customer service skills to promote positive image for the Bank and promote and maintains excellent level of customer service from all tellers.
• Maintain cooperative and productive work atmosphere, including “speak-up culture” within the branch; explain the Bank policy and procedures to customers if needed.
• Coordinate tellers’ activity, working schedules, assigns duties.
• Responsible for daily office work to ensure proper balancing of branch, timely delivery of work to appropriate departments and responsible for cross-selling and referral targets in your area.
• Monitor and maintain branch cash levels and prepares related reports as needed.
• Work with tellers to resolve more complex transactions, correct errors, and in assist with difficult customer requests.
• Resolve routine and complex personnel problems; provides input to Branch Manager/Deputy Manager for disciplinary actions.
• Oversee the execution of daily banking procedures as related to teller line and ATM (if ATM is placed under branch’s responsibility).

Skills and Specifications

• Bachelor degree in Banking and Finance or other related fields.
• Minimum of 1-3 years in supervisory skills.
• Good customer service skills.
• Organizational and time management skills.
• Ability to work effectively in a team environment.
• Negotiation and internal relationship building.
• Good written and verbal communication skills.
• Attention to details and accuracy.
• Computer literacy.

15. Teller

Job Description

Teller is responsible for handling customer transactions at banks, including taking deposits, disbursing cash, opening accounts, and investigating fees.

Location

• Siem Reap Branch, (5 posts).
• Mao Tse Tung Branch, Phnom Penh (3 posts).
• Paoy Paet Branch, (4 post).
• Borei Keyla Branch, Phnom Penh (1 post).
• Chbar Ampov Branch, Phnom Penh (1 post).
• Memot Branch, (1 post).
• Head Office Customer Service, Phnom Penh (4 posts).
• Toek Thla Branch, Phnom Penh (5 posts).
• Stugn Mean Chey Branch, Phnom Penh (1 post).

 Duties and Responsibilities

• Counter operations.
• Handle cash for all the transactions.
• Money counterfeit notice.
• Deposit/withdraw cash and cheque.
• Be Confidential with the customer’s balance or other transactions.
• Exchange money.
• Printing bank statement.
• Closing Account.
• Provide a comfortable way for customers with the bank services.
• Check the closed balance with cash on daily basis.

Skills and Specifications

• Bachelor degree in finance, accounting or other relevant fields.
• Minimum 1 year experience of relevant experiences in customer services or other front line role.
• Ability to accurately and efficiently process cash transaction.
• Attention to details.
• Good planning, problem solving & organizing skills.
• Computer skills in Ms Word, Excel, PowerPoint, etc.
• Good command in spoken and written English is required.

16. Relationship Manager

Job Description

Relationship Manager is responsible for achieving branch sales targets by providing customers with an easy and friendly banking experience, which identifies and meets customer’s transactional and sales needs.

Location

• Toul Kork Branch, Phnom Penh (2 posts).
• Stung Mean Chey Branch, Phnom Penh (1 post).
• Takhmao Branch, (2 posts).

Duties and Responsibilities

• Make customer presentations and identify & action sales opportunity for new business from both new and existing customer.
• Contribute to the development of sound profitable business by creating effective referral networks, including internal business relationship, existing customer and local market activities
• Agree challenging daily, weekly, and monthly referral targets for yourself with your branch manager/ Head of Department. Regularly evaluate these targets – when results fall short of target, understand why and agree what to do differently to improve performance with your line manager.
• Keep up to day with ABA’s products suite and marketing campaigns to ensure superior product knowledge.
• Develop and implement effective customer retention strategies.

Skills and requirements

• Excellent customer services skills.
• Time management skills.
• Ability to work effectively in a team environment.
• Sales, negotiation and relationship building.
• Sound written and verbal communication skills.
• High degree of self-motivation.
• Very good interpersonal skills.
• Complaint resolving.
• Computer literacy.
• How to apply

§  Closing date:  15^th July, 2018

• Interested and qualified applicants should submit only your updated covering letter and CV stating the position you apply for with current photo (4×6) through our E-mail:
• Note: For more vacancies please visit our website: ababank.com  if the above job advertisement doesn’t meet your career goal.