ABA Bank is one of Cambodia’s premier banking institutions founded in 1996 as the Advanced Bank of Asia Limited. ABA Bank is now a multi-branch network universal commercial bank offering a full range of products and services to all Cambodians.  Here at ABA Bank we are always looking for Competence and Ambition candidates to join our team.

1. Senior UXUI Designer

Job Description

This position is responsible for developing and implementing best-in-class consumer experience into the Bank’s web and mobile app based projects. S/he should be proficient in both User Experience and User Interface areas (visual design).

S/he should translate complex business/user needs into customer-focused solutions and help develop the whole user experience including cross-platform prototypes, user interface designs, and interaction models.

The Senior UX/UI designer should be able to lead UX/UI design for web and mobile/tablet app projects within Digital Banking team. S/he should convert the bank’s/customer’s needs into requirements and maintain knowledge of industry-wide changes in technologies being used for digital/online design.

Location

Phnom Penh, Head Office (1 post).

Duties and Responsibilities

• Create, lead and develop all stages of the User Experience and User Interface works including case scenarios, user flows, process flows, wireframes, interaction models, story boards, site maps and assets preparation.
• Design the UI/UX for a broad range of digital deliverable: landing pages, web sites/applications, mobile apps, and more and test them amongst focus groups.
• Document design before handover to development teams for implementation. Initiate and obtain creative feedback from managers at appropriate junctures.
• Integrate user research in the design process; illustrate a command of design methods, tools, communication, and presentation skills.
• Maintain highest level of innovative design execution. Accountable for leading and/or supporting the conceptual, strategic and design development of multiple small and large-scale projects and maintain deliverable schedules for timely completion of projects.
• Work a with cross-functional teams throughout the design and development process, including product development committee, marketing, and other business units or third parties to successfully go from early stage product concepts to launch.
• Present and defend designs and key milestone deliverable to various stakeholders.
• Develop and maintain design guideline for all the digital products.
• Be the mentor for the junior designers.

Skills and Specifications

• Bachelor Degree in Design, Computer Science, or equivalent.
• At least 4 years of professional experience as an UI/UX Designer or Interaction Designer.
• Extensive experience in information design and user scenarios. Experience with standard UCD methodology.
• Experience working within iterative and agile frameworks.
• Strong conceptualization and visual communication abilities; drawing skills and sketchbook technique.
• Experience in designing visual and interactive interfaces for web, mobile web sites & applications as well as mobile and emerging device software as a UX visual designer, interaction designer, information architect, or similar role.
• Experience with one or more UX design, wire-framing and prototyping tools, such as Adobe Creative Suite (Photoshop, Illustrator, Fireworks, InDesign), Axure, OmniGraffle and Balsamiq, or other visual design / wire-framing tools.
• Proficiency in HTML, CSS, and JavaScript for quick prototyping.
• Proficient in W3C standards and cross-browser and cross-platform design techniques.
• Common understanding of software project management and software development practices.
• Experience working in a collaborative team environment, working directly with product managers and developers to define and implement solutions.
• Excellent communication, presentation, and interpersonal skills, with a strong aptitude for translating requirements into visual concepts.
• Strong portfolio of works that includes examples from mobile, tablet and desktop interfaces.

2. Senior Compliance Officer-Regulatory

Job Description

Senior Compliance Officer-Regulatory is responsible for monitoring on the changes of regulations, inform the stakeholders on the changes and monitor the implementation of those regulations if the bank fulfils the obligations to comply with it. This task requires a professional communication skill since all the stakeholders include all levels of staff including senior management and the Board of Directors.

The candidate will work closely with other senior officers to conduct an independent testing and monitoring on the compliance with existing and new regulations according to plan. Field visit to other departments and branches will be needed as often as require concluding the level of compliance.

The candidate will be asked to prepare correspondent letters with regulator up on request or needed and will be asked to perform some other functions for AML/CFT purpose. The officer will also assign to involve reviewing the requirements for FATCA implementation purpose. On Adhoc basis, the candidate will also assign to conduct classroom and online training together with the senior as well as to attend various external meetings.

Location

Head Office, Phnom Penh (1 post).

Duties and Responsibilities

• Update regulatory changes through an ongoing monitoring on all government’s official websites as well as independent sources.
• Consolidate all changes in the regulation and update regulatory database.
• Prepare update status aim to inform other units for implementation.
• Work closely with Internal Audit Department to conduct compliance monitoring and testing for all units according to action plan.
• Provide training to line of business such as induction, refresher and specialized courses.
• Review and advise business unit for new products and services.
• Produce necessary report both for internal and regulatory requirements including FATCA.
• Perform some other functions for AML/CFT purpose if needed.
• Other ad hoc tasks will be assigned as needed.

Skills and Specifications

• Bachelor degree in Finance & Banking, business Law, or other related fields;
• At least 2 year-experiences in financial sector. Strong knowledge in banking regulation and international standards will be a plus;
• Good protocol and administrative work;
• Good analytical skill, logical thinking and decision making;
• Computer literate and at least good in MS-Office application;
• Good communication and written in Khmer and English. France will be a plus;
• Good interpersonal communication skill and team work. Strong connections with government and local authority is a plus;
• Honest, flexibility and smart working.

3. Client Service Supervisor

Job Description

Client Service Supervisor is responsible for a supporting function for RMs, conducting and managing in-house sales activities by engaging peers to provide superiors customer services in responding to client’s queries and/or needs and recommending the right solution, as well as ensuring a close monitoring of compliance with policies and procedures, i.e., properly maintaining of account filing and updated/relevant information of customer files.

Location

Toul Kok 2 Branch, Phnom Penh (2 posts).

Duties and responsibilities

• Identify and action on sales opportunity for new business opportunity by responding to enquiries from both new and existing clients.
• Provide consultative service in regard to banking products and services which is considered as a good solution to suite the clients’ needs.
• Review documents submitted by Client Service Advisor both on paper work and/or in system to make sure it is correct, valid and followed to the set standards policies, processes and procedures.
• Take action to follow up in case provided documents/information are not complete and/or relevant.
• Contribute to the development of sound profitable business by creating effective referral networks, including internal business relationship with peers, internal stakeholders, and existing customers, in order to achieve the targets.
• Ensure the compliance with ABA’s internal policies, processes & procedure, core values, and code of conducts, etc. are maintained.

Skills and Qualification Required

• Bachelor degree in Business, Finance and Marketing field.
• Minimum 2 years working experience in servicing area; preferred experiences in leading a small team is considered as additional value.
• Negotiation and internal relationship building.
• Organizational and time management skills.
• Ability to work effectively in a team environment.
• Competent in spoken and written English communication.
• Computer literacy.

4. Senior Relationship Manager

Job Description

Senior Relationship Manager responsible for providing support to Head of Sales/BM in implementing, retaining and growing the customer base, achieving branch sales targets, sustaining and increasing profitability by leveraging customer/network referrals to ensure effective business development for ABA Bank.

Location

Toul Kork 2 Branch, Phnom Penh (1 post).

Duties and Responsibilities

• Developing and actively seeking referrals from existing and new customers.
• Contribute to the development of sound profitable business by creating effective referral networks, including internal business relationship, and other local marketing activities.
• Meeting/exceeding customer expectations through superior customer service.
• Marketing products to increase the lending and deposit portfolio.
• Ensuring account strategies and structured call programs are developed and monitored for progress.
• Provide coaching and guidance to enable team members to meet agreed goals.
• Provide regular feedback, encouragement and maintain open communication.
• Ongoing professional, technical development and training of self and team members (if applicable) and provide opportunities to apply new skills.
• Agree challenging daily and weekly referral targets for yourself with the Head of Department.
• Regularly evaluate these targets – when results fall short of target, understand why and agree what to do differently to improve performance.
• Keep a close eye on your local competitors – what they do and how they perform. And, plan to gain market share.
• Keep up to day with ABA’s products suite and marketing campaigns to ensure superior services provided to clients.
• Develop and implement effective customer retention strategies.

Skills and Specifications

• Organizational and time management skills.
• Ability to work effectively in a team environment.
• Sound sales and negotiation skills in particular.
• Sound written and verbal communication skills.
• Attention to details.
• Experience in managing relationship of business customers.
• High degree of self-motivation and excellent interpersonal skills.

5. Relationship Manager

Job Description

Relationship Manager is responsible for achieving branch sales targets by providing customers with an easy and friendly banking experience, which identifies and meets customer’s transactional and sales needs.

Location 

• Toul Kork 2 Branch, Phnom Penh (2 posts).

Duties and Responsibilities

• Make customer presentations and identify & action sales opportunity for new business from both new and existing customer.
• Contribute to the development of sound profitable business by creating effective referral networks, including internal business relationship, existing customer and local market activities
• Agree challenging daily, weekly, and monthly referral targets for yourself with your branch manager/ Head of Department. Regularly evaluate these targets – when results fall short of target, understand why and agree what to do differently to improve performance with your line manager.
• Keep up to day with ABA’s products suite and marketing campaigns to ensure superior product knowledge.
• Develop and implement effective customer retention strategies.

Skills and requirements

• Excellent customer services skills.
• Time management skills.
• Ability to work effectively in a team environment.
• Sales, negotiation and relationship building.
• Sound written and verbal communication skills.
• High degree of self-motivation.
• Very good interpersonal skills.
• Complaint resolving.
• Computer literacy.

6. AIM/CIM Officer

Job Description

This role is responsible for manage ATM hopper in transit, collection cash from Cash-in Kiosk machine and ATM/CiM error. Duties may include supporting senior officer and supervisor for verifying actual cash with receipt ATM and Cash-in Kiosk machine and sort new bill for ATM.

Location

• Mao Seng tung Branch, Phnom Penh (1 post).
• Toul Kork Branch, Phnom Penh (1 post)
• Central Branch, Phnom Penh, (2 posts).
• Head Office Customer Service, (2 posts).

Duties and Responsibilities

• Load cash to ATM cassette after verifying and run with machine.
• All ATM cash refill are recorded serial number and correct amount in hopper.
• Manage ATM hopper in transit.
• Support to ATM cash management supervisor for verifying actual cash with receipt of ATM remaining.
• Monitor ATM error and collect the reason of error, ATM maintenance and ATM removing.
• Make sure ATM hopper input with the right position.
• Run & verify cash from ATM/cash-in Kiosk machine with senior officer at office.
• Collect cash from cash-in Kiosk machine.
• Monitor Kiosk error and collect the reason of error, maintenance and removing.
• Sort new bill for ATM.
• Others task assigned by supervisor/ manager.

Skills and Qualification Required

• Completed high school or bachelor degree in Business, Finance and Banking, Accounting or any related fields.
• High attention to details and accuracy.
• Good customer service skills.
• Ability to work effectively in a team environment.
• Good organizational skills.
• Acceptable written and verbal communication skills (Khmer and English) Good computer literacy.

7. Branch Operation Officer

Job Description

Branch Operation Officer is responsible for assisting branch manager/deputy branch manager in ensuring the smooth running of daily branch operations and a high standard of operational control; especially in the areas of customer on boarding process as well as the compliance to AML/CFT internal rules. In addition, you also provide efficient in meeting customer’s banking needs and work together as a team in achieving sales and initiatives.

Location

• Bavet (1 post).
• Toul Kork 2 Branch, Phnom Penh (2 posts).

Duties and Responsibilities

• Support the process for account opening and validation in system as effective as possible. Making sure documents submitted by front officers are accurate and valid. Take action to follow up in case provided documents are not complete.
• Upload the specimen signature form, signed by proper discretionary holder(s) on timely manner.
• Contribute to efficient delivery of customer requests, including, issuance of cheques book, cheque activation, bank confirmation (i.e., scheduled account statement printing…), etc.
• Maintain a proper control of sales kits and stock for passbook, FD certificate, blank cheques book, brochures, etc., take action to report and request for the new stock as necessary.
• Support and handle complex customer’s issues in supporting sales area while executing excellent customer service principles.
• Monitor daily account movement in material amount (USD 50K or more) and make necessary reports to DBM/BM.
• Work in collaboration with front officers to collect pending fees (i.e., dormant fee) and improve the structure of values account; take action on closure of low value accounts.
• Maintains cooperative and productive work atmosphere, including “speak-up culture” within the branch.
• Assist DBM/BM on other operational tasks as assigned by BM/DBMCS.

Skills and Qualifications

• Bachelor degree in business, finance or marketing field.
• Minimum 1 year of working experience as an operations officer, customer service-related skills.
• Organizational and time management skills.
• Ability to work effectively in a team environment.
• Good internal relationship building.
• Good written and verbal communication skills.
• Attention to details and accuracy.
• Computer literacy.

8. Client Service Advisor

Job Description

Client Service Advisor is responsible for contributing ABA growth and profitability through the provision of quality customer services and sales in respect of all ABA products; including the understanding of customer needs and choices, the communication of product features and benefits and the effective follow up and building of the internal relationship.

Location

• Borei Keyla Branch, Phnom Penh (1 post).
• Kompot Branch (1 post).
• kampong Chhnang (1 post).
• Toul Kork 2 Branch, Phnom Penh (12 posts).

Duties and Responsibilities

• Identify and action on sales opportunity for new business opportunity by responding to inquiries from both new and existing customers.
• Provide consultative service in regard to banking products and services which is considered as a good solution to suite the clients’ needs.
• Assist in opening account in system per request from RM or Customers.
• Making sure that the documents submitted are accurate and valid.
• Take action to follow up in case provided documents are not complete.
• Contribute to the development of sound profitable business by creating effective referral networks, including internal business relationship and existing customers in order to achieve the targets.
• Ensure the compliance with ABA’s internal policies, processes & procedure, core values, and code of conducts, etc. are maintained.

Skills and Specifications

• Bachelor degree in business, finance or marketing field.
• Minimum 2 years working experience in sales & marketing.
• Negotiation and internal relationship building.
• Organizational and time management skills.
• Ability to work effectively in a team environment.
• Competent in spoken and written English communication.
• Computer literacy.

9. Deputy Branch Manger

Job Description

This role is to be responsible for overseeing the day-to-day business operation of the branch including, but not limited to, supervising sales and service team, and managing administration work within an assigned branch. Further, candidate will be required to maintain a team spirit (motivation) of branch operational staff including coaching/mentoring in addition to assisting the branch manager to drive the sales results.

Location

• Phsar Lea Branch, Phnom Penh (1 post).
• Prey Veng Branch, (1 post).

Duties and Responsibilities

• Ensuring staffs in at the branch level meet/exceed customer expectations through superior customer service, including achievement of serving time targets for both telling and sales areas.
• Contributing to the development of sound profitable business by creating effective referral networks, including internal business relationship, and other local marketing activities.
• Driving the sales and service team to marketing products to increase the public awareness of the branch, products and services to increase public’s trust to the branch.
• Ensuring key accounts of the branch are well serviced; immediately report to direct manager in case any potential loss of key account is observed.
• Ensuring that all policies and procedures are followed by staff members and forms are ready-to-service and put in order.
• Ensuring all staff have a good appearance and are in uniform daily. Further, ensuring that the service standards of ABA Bank have been fully followed by branch’s staffs.
• Providing induction training for new comer, regular feedback, encouragement and maintain open communication at workplace.
• Arranging staff training needs by working with the relevant Departments and ensuring /encouraging staff to attend.
• Agree challenging targets for yourself with direct manager. Regularly evaluate these targets – when results fall short of targets, understand why and agree what to do differently to improve performance.
• Keep a close eye on your local competitors – what they do and how they perform. And,inform to direct manager
• Keep up to day with ABA’s products and marketing campaigns to ensure superior services provided to clients.

Skills and Specifications

• Organizational and time management skills.
• Ability to work effectively in a team environment.
• Sound sales and negotiation skills.
• Sound written and verbal communication skills.
• Experience in managing a team work and portfolio of business customers.
• Understanding of economic climate and impact of country factors on customer’s business as well as the bank.
• High degree of self-motivation and excellent interpersonal skills.

10. Micro Business Loan Trainee

Job Description

Micro Business Loan Trainee is responsible for processing and analyzing Micro Business Loan applications and conduct credit investigations, reports and more.

Location

All Phnom Penh and Provincial Branches, (60 posts).

Duties and Responsibilities

• Solicits potential and existing clients in accordance with the guidelines stated in the micro business loan policies and procedures.
• Analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrowers.
• Receives and screens loan applications.
• Conducts sit visit of secure collateral.
• Follows up delinquent clients immediately and refers to immediate supervisor.
• Responsible for the attainment of his/her performance targets.
• Responsible for processing registration of title deed at local authorities and Land office.

Skills and Qualification Required

• Minimum High School graduated, under graduated, Bachelor Degree of any related fields.
• One (1) year working experience in selling/any related fields is a plus.
• Presents high attention to details.
• Has a good understanding of banking products and service/lending part is more preferable.
• Hardworking, commitment, ability to communicate and self-motivated person.
• Has good interpersonal skill.
• Computer skills: MS. Word & Excel.
• Language: English and Khmer.
• Be able to travel based on location set.

11. Clearing Officer

Job Description

S/he is responsible for clearing outward and inward cheques transaction for checking and verify with NBC clearing system and Process inward cheques by upload into Flexcube system and also confirm with customers about insufficient fund and support concerning staffs all branches for ensuring well service in cheque clearing operation.

Location

Head Office, Phnom Penh (3 posts).

Duties and Responsibilities

• Received outward cheques from all indirect clearing branches by checking and verify with report in system
• Confirm with customer for big amount of cheque clearing more than USD10,000 and follow with the account instructions.
• Support concerning staffs all branches for ensuring well service in cheque clearing operation
• Inform concerning branch staffs about their customer’s outward cheque return to process the cheque return transaction
• Involve Cheque clearing transactions (Outward and Inward)
• All tasks are assigned by Clearing House Supervisor and Senior Clearing Officer.

Skill and Requirement

• Bachelor degree in Accountant or Banking/Finance
• High attention to details and accuracy
• Good customer service skills
• Ability to work effectively in a team environment
• Good organizational skills
• Acceptable written and verbal communication skills (Khmer and English)
• Good computer literacy.

12. Dispute Resolution Officer

Job Description

S/he is responsible for solving any sorts of dispute occurring on debit or credit cards of the customers, merchants, and ATM terminals. Besides, s/he has to deal with embossing cards and other tasks assigned by manager.

Location

Head Office, Phnom Penh (2 posts).

Job Description

• Check daily suspicious card transactions and notify cardholder(s) about those suspicious transactions in a timely manner.
• Follow up with Client Service Advisor or contact customer directly so as to inform them about dispute resolution cycle or ask for information and supporting documentation.
• Control and monitor embossers and printers in terms of status, operation, connection and other support.
• Report immediately on any urgent case(s) which needs to be fixed to comply with bank operation or fulfill customer needs.
• Learn and Adapt to Operating Regulations set by each International Payment System.

Skill and Requirement

• Bachelor degree in banking and finance, english literature, or equivalence.
• Knowledge of banking operation, e-banking features and components.
• Basic knowledge of information technology.
• Good interpersonal skills and communications skills.
• Good at written and spoken english language.
• Good conceptual, organizational, analytical, and problem-solving abilities.
• Strong abilities to work as a team member.
• Ability to work independently and have participative involvement in developing new initiatives.

13. Accounting and Administrative Officer

Job Description

The Accounting and Administrative Officer is responsible for maintaining day to day financial, accounting, administrative and personnel services in order to meet legislative requirements and support municipal operations.

Locations

• Toul Kork 2 Branch, Phnom Penh (1 post).

Duties and Responsibilities

• Handle monthly budget.
• Prepare ticket advance.
• Handle leave form of all staff.
• Manage stationery and supplies.
• Keep letter in/out.
• Collect all assets from staff resigned.
• Prepare Fixed Assets.
• Handle emergency demand.
• Check voucher from operation department.
• Prepared voucher in order for accounting department.
• Prepared Cash record and verify with chief of teller.
• Daily report: Deposit, Other Transaction review, cash reconciliation, customer report, general information.
• Monthly performance report: income detail, deposit portfolio and loan portfolio.
• New account opened during the month and outstanding balance by end of Month Report.
• Do financial report: profit and loss statement, balance sheet, and summary report.
• Handle some tasks from Branch Manager when he/she was absent.

Skills and Specifications

• Bachelor degree in finance/accounting or any related field.
• Must have 1 year-experience related to accounting, finance or admin job.
• Strong in communication skill.
• Ability to work effectively in a team environment.
• Good command in Khmer and English.
• Computer skills in word, excel, internet & e-mail.

14. Branch Concierge

Job Description

Branch Concierge is responsible for provide customers with a positive customer experience from the time they walk in the Branch to the time they leave. This role will positively impact on customer experience by welcoming, building rapport with customers and ensuring customer’s needs are being met and addressed by the most appropriate branch specialist in a timely manner leading to the highest possible customer experience.

Location

• Toul Kork 2 Branch, Phnom Penh (4 posts).

Duties and Responsibilities

• Work in a busy, commercial, competitive and target-driven retail environment.
• Deliver excellent customer service.
• Initiative to develop and apply sales and service skills.
• Interact with diverse customers and colleagues.
• Respond to inquiries from both new and existing customers.

Skills and Specifications

• Minimum 1 year working experience at receptionist/customer service area.
• Good customer service.
• Willingness and aptitude to be observed, coached and trained.
• Ability to work effectively in a team environment.
• Ability in spoken and written English communication.

15. Merchant Sales Consultant

Job Description

Merchant Sales Consultant is responsible for soliciting, and maintaining relationships with merchant service customers.

Location

Head Office, Phnom Penh (2 posts).

Duties and Responsibilities

• Sale of merchant service “Pay Way” by contribute to the development of sound profitable business by creating effective referral networks
• Develop and implement effective customer retention strategies. Manage relationships with aligned portfolio of merchant service clients to increase products penetration and retaining relationship.
• Co-manage compliance and sales with merchant sales manager.
• Manage sales information and sales forecast comparing to market.
• Merchant compliance checking.
• Provide training and produce demonstration.
• Keep good relationship with customer.
• Perform other tasks assigned by line manager.

Skills and Requirement

• Bachelor’s Degree in Business or related field.
• At least 1 years with merchant sale experience or banking experience.
• Excellent customer service skill.
• Time management skill.
• Ability to work effectively in a team environment.
• Sales, negotiation and relationship building.
• Good interpersonal skill.
• Computer literacy.

16. Finance Officer

Job Description

S/he is responsible for General accounting including the preparation of journal entries, maintenance of balance sheet, ledgers and bank reconciliations. Furthermore, s/he also assists in monthly closing, account analysis and provides other support as required by Finance Department.

Location

Head Office, Phnom Penh (12 posts).

Duties and Responsibilities

• Maintenance of the general ledger and fixed assets register.
• Prepare payments by verifying documentation, and requesting disbursements.
• Monitoring and reporting the implementation the approved budget on daily basis.
• Prepare daily bank reconciliation functions.
• Be able to prepare Khmer administrative letter to relevant authorities, and
• Be able to assist Head Department to prepare financial statement are preferable.

Skills and Specifications

• Bachelor Degree in Finance / Accounting or any related fields.
• Must have 1 year-experience related to Accounting, Finance.
• Strong in communication skill.
• Ability to work effectively in a team environment.
• Attention to details and accuracy.
• Good command in Khmer and English.
• Computer literacy.

17. ATM/POS Terminal Officer

Job Description

The ATM and POS Terminal Officer is responsible for checking and reconnecting ATM booth power and connectivity, monitor and maintain ATM and POS, and provide training to client and internal staff.

Location

• Siem Reap Branch, (2 posts).

Duties and Responsibilities

• IT task to support card system working smoothly.
• Fix and repair (if possible) for any PC problem, printer, and other equipment.
• Installation POS, ATM, PC, Server and some other equipment.
• Support and fix some issue from terminal team or IT.
• Instruction customer or internal employee to operation well with the terminal or PC.
• Support customer request related to technology requirement.
• POS terminal training when new pos deploy or when customer (in-house or merchant) request a new training session.
• Schedule visiting merchant to make strong relationship and get info update from merchant requirement and improvement poor services.
• ATM controlling and monitoring, status, connection and other support.
• Visit ATM when requested by branch or other department of problem occurred at the terminals.
• On site visit merchant when problem occur sometime at night time not only working hours.
• Troubleshooting with card system & terminal team of any issue occurred with technical issue.
• ATM cash loading, ATM cash reporting and refill receipt delivery.
• ATM maintenance and fix issue that come from dusty.
• Collect captured card and return to customer representative.
• Installation, maintenance and update ATM & POS application and also PC.
• Configuring ATM application parameters and POS terminal parameters.
• Installing new connection and connect with new installation for ATM, POS and PC.
• Troubleshooting with connection provider when connection down took place.
• Report immediately of any case urgent needed to be fix due to bank operation or customer needs.
• Report to card system, terminal team or clearing regarding to customer complain about POS terminal or ATM machine failure or merchant account is not credit and more.
• Arrange schedule for ATM maintenance, merchant’s side visit.
• Support customer via call or direct visit.
• Training how to use POS/ATM in-house and customer.
• Come to check and fix problem at office or at merchant site when issue came from technical issue.
• Site visit ATM every week at night time and create report for improvement.
• Other ad-hoc tasks to be sure the system working smoothly, testing.

Skills and Specifications

• Bachelor degree in business, communications, computer science, IT or equivalent work or educational experience.
• Experience in ATM switching system, card management system and card personalization software.
• Good knowledge in ATM and POS implementation and management.
• Good knowledge in credit card, debit card and prepaid card operation.
• Knowledge of financial/accounting principles, banking operation, e-banking features and components.
• Minimum two years working experience in ATM switching/card management system or related fields.
• Very good interpersonal skills and communications skills (oral and written) in English language.
• Good project management skills.
• Good integrity, positive attitude, helpful, high commitment, competence and motivation.

18. Lending Support Officer- SME

Job Description

Lending Support Officer-SME is responsible for assisting purposely on collecting and analyzing loan proposals from all branches and preparing the cases to credit committee meeting.

Location

Head Office, Phnom Penh (2 posts).

Duties and responsibilities

• Supporting Lending Support Manager (LSM) to collect loan proposals and supplementary documents from branches Controlling, reporting and statistics.
• Preparing proper loan meeting agendas for designated credit committees.
• Preparing approved loan resolutions and its deliveries to branches.
• Coordinating for field visiting if needed.
• Assisting Lending Support Manager (LSM) with loan processing in Head Office.

Skills and Specifications

• Bachelor degree of accounting, finance and banking or any related fields.
• At least one year-experience of the relevant duties.
• Computer literacy in Microsoft Officer such as MS. Word, MS. Excel, etc.
• High responsible and have integrity manner.
• Good writing and communication both in Khmer and English.
• Being able to submit tasks before or on deadline.

19. Senior Teller

Job Description

Senior is responsible for supporting supervisor to manage all Teller positions to ensure the efficient and effective operation of the teller line. Duties may include a contribution towards assigning workflow, training news tellers or poor performing tellers if requested, monitoring customer service, and ensuring Tellers’ duties are in conformance with established procedures.

Location

• Toul Kork 2 Branch, Phnom Penh (4 posts).

Duties and Responsibilities

• Perform all functions as detailed in “Performance Section” of Teller’s Position Description.
• Executes an extensive variety of customer transactions both on paper work and system in accordance with Bank policy and procedures.
• Monitors and maintains branch cash levels and prepares related reports as needed.
• Oversees the execution of daily banking procedures as related to teller line and ATM (if ATM is placed under branch’s responsibility).
• Demonstrates excellent telephone etiquette, communication abilities, and customer service skills to promote positive image for the Bank and promote and maintains excellent level of customer service from all tellers.
• Act as key point together with Teller Supervisor for tellers to look for support to resolve complex transactions and in assist with difficult customer requests.

Skills and Requirement

• Minimum 2-year working experience as Teller (prefer outstanding staff).
• Good customer service skills.
• Organizational skills.
• Ability to work effectively in a team environment.
• Internal relationship building.
• Acceptable written and verbal communication skills.
• Attention to details and accuracy.
• Computer literacy.

20. Teller

Job Description

Teller is responsible for handling customer transactions at banks, including taking deposits, disbursing cash, opening accounts, and investigating fees.

Location

• Sihanouk Ville Branch (3 posts).
• Krong Angkor, Siem Reap (4 posts).
• Hall, Head Office Customer Service (4 posts).
• Toul Kork 2 Branch, Phnom Penh ( 20 posts).
• Tek Thla Branch, Phnom Penh (3 posts).
• Paoy Paet Branch, (2 posts).
• Stung Mean Chey Branch, Phnom Penh (1 post).
• Mao Tse tung Branch, Phnom Penh (1 post).
• Chbar Ampov Branch, Phnom Penh (1 post).

 Duties and Responsibilities

• Counter operations.
• Handle cash for all the transactions.
• Money counterfeit notice.
• Deposit/withdraw cash and cheque.
• Be Confidential with the customer’s balance or other transactions.
• Exchange money.
• Printing bank statement.
• Closing Account.
• Provide a comfortable way for customers with the bank services.
• Check the closed balance with cash on daily basis.

Skills and Specifications

• Bachelor degree in finance, accounting or other relevant fields.
• Minimum 1 year-experience of relevant experiences in customer services or other front line role.
• Ability to accurately and efficiently process cash transaction.
• Attention to details.
• Good planning, problem solving & organizing skills.
• Computer skills in Ms Word, Excel, PowerPoint, etc.
• Good command in spoken and written English is required.

21. Teller Supervisor

Job Description

Teller Supervisor is responsible for ensuring effectiveness and efficiency of branch/cash management with the good quality of customer service. S/he will train and coach tellers for efficient processing transaction as per bank policies and procedures.

Location

• Toul Kork Branch, Phnom Penh (2 posts).

Duties and Responsibilities

• Ensure accurate and efficient teller transactions are offered with professionalism.
• Give clear instruction and guidance to subordinates.
• Check the daily cash count with teller and briefly report to branch manager/chief of cash operation department.
• Ensure that security and operational guidelines are followed by the teller staff.
• Recognize opportunities to recommend bank’s products and services and refer customers to appropriate staff members.
• Supervise tellers with continuous coaching, training and mentoring, particularly about counterfeit note, etc.
• Inspire and motivate team work.

Skills and Specifications

• Bachelor degree in finance and banking, accounting or any related fields.
• At least 3 year-experiences in teller or any related fields.
• Good communication and organizational skills.
• Ability to work in a team environment.
• Negotiation and internal relationship building.
• Understanding of basic banking products and services.
• Practical knowledge of operational risk and compliance with policies and procedures applied in banking industry.
• Computer literacy.
• Good command in English.
• Attention to details and accuracy.

22. Deputy Branch Manager Lending

Job Description

Deputy Branch Manager Lending (DBML) is responsible for overseeing all lending activities of the branch, which includes growing small and medium loan portfolio, managing loan quality and monitoring loan performance. In order to make lending approval process efficient and faster, bank management also decide delegate certain credit approval authority of branch manager to DBML, by creating Sub-Branch Credit Committee(SBCC) at branch level.

Location

Independence Monument Branch, Phnom Penh (1 post).

Duties and Responsibilities

• Ensuring good quality of all types of loans processed by branch’s loan officers. To assist loan officers for site visit of client’s business and collateral to ensure the quality of loan. All loans above USD 100K must be visited by LNMG to ensure the business and collateral condition of applicant. Loans below USD 100K should be selected on case by case basis for physical site visit.
• To approve disbursement of loans in core banking system within the approval limit set by bank management.
• Has credit approval authority (Sub-Branch Credit Committee(SBCC) by Branch Manager at branch level.
• Close monitor and review targets/KPIs assigned to subordinates– when results fall short of targets, understand why and agree what to do differently to improve performance.  Take action to coach and improve subordinates’ performances as necessary.
• Arranging staff training needs by working with the relevant Departments and ensuring /encouraging staff to attend and share knowledge.
• Providing induction training for new comer, conduct regular feedback, encouragement and maintain open communication at workplace.
• Daily review of loan repayments. Regular review of overdue Client’s and management of overdue loans. To exit overdue loans from books of the bank.
• Ensuring timely review of credit facilities prior to expiry date and getting those extended on time.
• Communicating with relevant departments of Head Office regarding loan approval process and maintaining healthy quality of loans.
• To ensure compliance with internal policies and procedures of the bank by subordinates.
• Driving the lending team to market products to increase the public awareness of the branch, products, and services to increase public’s trust to the branch.
• Act as a key leader to tackle with ABA’s existing and potential customers’ feedback, suggestion and complaint.
• Keep a close eye on your local competitors – what they do and how they perform. Then, inform to direct manager or concerned departments for actions to protect the best interest and competitiveness.
• Keep up-to-day with ABA’s products and marketing campaigns to ensure branch provides superior services provided to client.

Skills and Qualification Required

• Daily review of loan repayments. Regular review of overdue Client’s and management of overdue loans. To exit overdue loans from books of the bank.
• Ensuring timely review of credit facilities prior to expiry date and getting those extended on time.
• Communicating with relevant departments of Head Office regarding loan approval process and maintaining healthy quality of loans.
• To ensure compliance with internal policies and procedures of the bank by subordinates.
• Driving the lending team to market products to increase the public awareness of the branch, products, and services to increase public’s trust to the branch.
• Act as a key leader to tackle with ABA’s existing and potential customers’ feedback, suggestion and complaint.
• Keep a close eye on your local competitors – what they do and how they perform. Then, inform to direct manager or concerned departments for actions to protect the best interest and competitiveness.
• Keep up-to-day with ABA’s products and marketing campaigns to ensure branch provides superior services provided to client.
• Understanding of Lending products and services and other cross products offered by the Bank.
• Practical knowledge of Lending risk and compliance with policies and procedures in Lending Policy, BL and MBL Policy etc.,
• Sound understanding of the banking industry’s performances.
• How to apply

§  Closing date:  30 June,  2018

• Interested and qualified applicants should submit only your updated covering letter and CV stating the position you apply for with current photo (4×6) through our E-mail:
• Note: For more vacancies please visit our website: ababank.com  if the above job advertisement doesn’t meet your career goal.