ABA Bank is one of Cambodia’s premier banking institutions founded in 1996 as the Advanced Bank of Asia Limited. ABA Bank is now a multi-branch network universal commercial bank offering a full range of products and services to all Cambodians.  Here at ABA Bank we are always looking for Competence and Ambition candidates to join our team.

1. District Operation Officer

Job Description

District Operations Officer is responsible for maintaining day to day financial, accounting, administrative and personnel services in order to meet legislative requirements and support municipal operations. And, this role is also responsible for evaluation, authorization, or recommendation approval of commercial, real estate, or credit loans; advise borrowers on financial status and methods of payments including mortgage loan officers and agents, collection analysts, loan servicing officers, and loan underwriters.

Location

• Snuol District Branch (2 posts).
• Kompong Tra Lach (2 posts).
• Baray District Branch (1 post).

Duties and Responsibilities

• Handle monthly budget.
• Prepare ticket advance.
• Handle leave form of all staff.
• Manage stationery and supplies.
• Keep letter in/out.
• Collect all assets from staff resigned.
• Prepare Fixed Assets.
• Handle emergency demand.
• Check voucher from Operation Department.
• Prepared voucher in order for Accounting Department.
• Prepared Cash record and verify with Chief of Teller.
• Daily report: Deposit, Other Transaction review, Cash reconciliation, Customer report, General information.
• Monthly performance report: income detail, deposit portfolio and loan portfolio.
• New Account Opened during the Month and Outstanding Balance by end of Month Report.
• Do financial report: profit and loss statement, balance sheet, and summary report.
• Handle some tasks from Branch Manager when he/she was absent.
• Cost control.
• Staff relations.
• Vehicles, maintenance & mail delivery.
• General building maintenance.
• Office facilities maintenance.
• Bill and payments.
• Process the credit cases of Micro Business Loans to head office.
• Monitoring and following up next settlement dates and expiry of Micro Business Loan and ensuring timely settlements.
• Controlling and monitoring Credit Committee Resolution.
• Preparing legal documents for loan approved from Head Office.
• Ensure safekeeping of all the documents related to the approved loan i.e. loan application, collateral/securities documents submitted by the borrower in the vault after recording of the particulars in the respective vault register.
• Coordinate with credit administration officer at head office to monitor the expiration of insurance policies.
• Coordinate with client for review of loans, insurance renewal, legal documents, etc.
• Copy and scan documents to HO.
• Follow up approval cases with HO.
• Follow up with HO.
• Support MBLO on process of Legal Documents.
• All legal documents keep at Vault properly.
• Follow up with clients about expire insurance.

Skills and Experience Required 

• Bachelor degree in the field of banking and finance, accounting, economic, law or other equivalent.
• 1-year experience in Accounting, Finance, administrative job; preferably in Micro Finance Institutions or bank.
• Have strong numeric and administrative skill.
• Good in communication skill.
• Ability to work effectively in a team environment.
• Good command in Khmer and English.
• Computer literacy: Ms. Word, Ms. Excel, Internet and Email.

2. Internal Documents Assistant

Job Description 

As Documentation Assistant is to translate document/letter within an organization and maintain confidentiality around sensitive information and assist/manage the flow of documentation within the organization.

Location 

Head Office, Phnom Penh (1 post).

Duties and Responsibilities

• To translate document/letter within an organization.
• To maintain confidentiality around sensitive information and assist/manage the flow of documentation within the organization.
• Register, file and adequately maintain and retain each and every inward and outward correspondence with authorities, ministries, organizations or other related stakeholders.
• Register, file and adequately maintain and retain the internal documents.
• Informing/coordinating to the related staff to ensure awareness of the requirements of the system and maintain compliance with the requirements of the document.
• Ensure that all type of documents (mentioned above) are in line with the standard formats.
• Archive correspondence and documentations and Keep confidentiality level for respective documents as required by the Bank’s policy.
• Communicate with respective staff or third parties in regard to the tasks.

Skills and Experience Required

• Bachelor’s degree in Administrative, or any field-Strong interpersonal communication.
• Good in detail oriented.
• Good in English.
• Fair analytical skill.
• Good in Microsoft Office (Outlook, Words, Excel, and Power Point).

3. International Operations Support Officer

Job Description

International Operations Support Officer is responsible for uplifting sales volume, providing support and consultation on full range of all International payment queries to Internal and external customers to ensure customer’s enquiries are constantly well managed and resolved customer’s issues in a timely manner within agreed SLA.

The role is accountable for Customer Service Excellent Performance in terms on delivering excellent customer satisfaction, high call quality, high productivity, and it will require in-depth understanding of customers’ needs and the detail development of specific products and process for them. This role reports to Head of International Operation Sales Unit. He/ She needs to work closely with other key stakeholders on the implementation bank sale strategy including improving customer customers for growth of money transfer, remittances and other payments systems.

Location

Head Office, Phnom Penh (1 post).

Duties and Responsibilities

• Provide support and consultation to customers on International Money Transfer products and services.
• Convert customer queries to sale referral.
• Handle customer complaints and provide appropriate solutions to customers involved with International payment products, services and other payment systems.
• Develop and maintaining deep relationship with strategic customers, becoming a “Trusted Advisor” to them.
• Propose solutions benefit to both customers and bank.
• Work closely with Remittance team, Compliance, Branch Staffs, and other products partners to handle customer’s compliant, issue on their payment transaction.
• Demonstrates as a true passion for customer service by proactively seeking ways to delight clients and going above and beyond.
• Conversing customer queries to Cross Sale Referrals.
• Conducting Induction training to new employees (Internal Staff) on in all International products including money transfers, remittance, MoneyGram and other payment systems.
• Conduct Refreshment Training to existing employees (Branch staffs and others).
• Propose solutions benefit to both customer and bank.
• Manage Change and communicate with internal and external stakeholders.
• Reporting customer complaints.
• Identify and implement potential process/ service enhancements, escalate as appropriate and document.

Skills and Qualification Required

• Bachelor or Master Degree in Finance/ Banking/ Economics.
• At least 1 years banking experience in related areas.
• Experience in customer services
• Knowledge of international payment, correspondent banking, swift and payment systems
• Fluent English, both speaking and writing. Chinese is a plus.
• Proficient in communicating, inter-personal skills.
• Willing to travel to provinces for branches visits.
• Be flexible can work under pressure.
• Good team work and coordination
• Professional presentation skill.

4. ATM/POS Terminal Officer

Job Description

The ATM and POS Terminal Officer is responsible for checking and reconnecting ATM booth power and connectivity, monitor and maintain ATM and POS, and provide training to client and internal staff.

Location

• Siem Reap Branch, (2 posts).

Duties and Responsibilities

• IT task to support card system working smoothly.
• Fix and repair (if possible) for any PC problem, printer, and other equipment.
• Installation POS, ATM, PC, Server and some other equipment.
• Support and fix some issue from terminal team or IT.
• Instruction customer or internal employee to operation well with the terminal or PC.
• Support customer request related to technology requirement.
• POS terminal training when new pos deploy or when customer (in-house or merchant) request a new training session.
• Schedule visiting merchant to make strong relationship and get info update from merchant requirement and improvement poor services.
• ATM controlling and monitoring, status, connection and other support.
• Visit ATM when requested by branch or other department of problem occurred at the terminals.
• On site visit merchant when problem occur sometime at night time not only working hours.
• Troubleshooting with card system & terminal team of any issue occurred with technical issue.
• ATM cash loading, ATM cash reporting and refill receipt delivery.
• ATM maintenance and fix issue that come from dusty.
• Collect captured card and return to customer representative.
• Installation, maintenance and update ATM & POS application and also PC.
• Configuring ATM application parameters and POS terminal parameters.
• Installing new connection and connect with new installation for ATM, POS and PC.
• Troubleshooting with connection provider when connection down took place.
• Report immediately of any case urgent needed to be fix due to bank operation or customer needs.
• Report to card system, terminal team or clearing regarding to customer complain about POS terminal or ATM machine failure or merchant account is not credit and more.
• Arrange schedule for ATM maintenance, merchant’s side visit.
• Support customer via call or direct visit.
• Training how to use POS/ATM in-house and customer.
• Come to check and fix problem at office or at merchant site when issue came from technical issue.
• Site visit ATM every week at night time and create report for improvement.
• Other ad-hoc tasks to be sure the system working smoothly, testing.

Skills and Specifications

• Bachelor degree in business, communications, computer science, IT or equivalent work or educational experience.
• Experience in ATM switching system, card management system and card personalization software.
• Good knowledge in ATM and POS implementation and management.
• Good knowledge in credit card, debit card and prepaid card operation.
• Knowledge of financial/accounting principles, banking operation, e-banking features and components.
• Minimum two years working experience in ATM switching/card management system or related fields.
• Very good interpersonal skills and communications skills (oral and written) in English language.
• Good project management skills.
• Good integrity, positive attitude, helpful, high commitment, competence and motivation.

5. Client Acquisition Officer

Job Description

Client Acquisition Officer is responsible for achieving branch sales targets by providing customers with an easy and friendly banking experience, which identifies and meets customers’ transnational and sales needs.

Location

• Head Office, Phnom Penh (10 posts).
• Siem Reap (2 posts).
• Bavet Branch (1 post).
• Toek Thla Branch, Phnom Penh (1 post).
• Chbar Ampov Branch, Phnom Penh (1 post).
• Takhmao Branch (1 post).
• Takeo Branch (1 post).

Duties and Responsibilities

• Make customer presentations and Identify sales opportunity for new business for new customers.
• Contribute to the development of sound profitable business by continuing on-board new customers and increasing the customer’s portfolio.
• Agree challenging daily, weekly, and monthly targets for yourself with your branch manager/ head of department. Regularly evaluate these targets – when results fall short of target, understand why and agree what to do differently to improve performance with your line manager.
• Keep up to day with ABA’s products suite and marketing campaigns to ensure superior product knowledge.
• Develop and implement effective customer retention strategies.

Skills and Qualification Required

• Excellent customer services skills.
• Time management skills.
• Ability to work effectively in a team environment.
• Sales, negotiation and relationship building.
• Sound written and verbal communication skills.
• High degree of self-motivation.
• Very good interpersonal skills.
• Complaint resolving.
• Computer literacy.

6. SME Loan Officer

Job Description

SME Loan Officer is responsible for processing loan applications for SME and corporate clients, as well as monitoring the loan portfolio.

Location

• Mao Tse Tung Branch, Phnom Penh (2 posts).
• Saensokh Branch, Phnom Penh (1 post)
• kien Svay Branch (2 posts).
• Sothearos Branch, Phnom Penh (2 posts).
• Siem Reap Branch (1 post).
• Chom Chao Branch, Phnom Penh (1 post).
• Phsar Dern Thkor Branch, Phnom Penh (2 post).
• Takhmao Branch (1 post).
• Kompong Cham Branch (1 post).
• Stung Mean Chey Branch, phnom Penh (1 post).
• Banteay Meanchey Branch (1 post).
• Kratie Branch (1 post).

Duties and Responsibilities

• Prospects new clients and assists them for loan application.
• Has the ability to analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrower.
• Conducts loan appraisal and collects detailed information (personal, business, and guaranties) and arrange to open new loan account.
• Prepares and execute loan contracts and arrange for disbursement of loan in kind.
• Have good knowledge about guideline of regulatory body and able to prepare loan reports for internal and external use.
• Monitors the loan and follows up of the timely repayment.
• Maintains contact and maintain good relationship with client.
• Ensure full compliance with all in-place ABA policies & procedures and with audit recommendations.

Personal Traits

• Good understanding of business processes.
• Ability to communicate and to maintain good relationship with the client.
• Good presentation skills and excellent courteous attitude; social concern.
• Ability to work in confidentiality; ability to work in the field.

Skills and Specifications

• Bachelor degree in banking & finance or accounting
• At least 1-year prior experience in credit department in commercial banks.
• Organizational and time management skills.
• Ability to work effectively in a team environment.
• Negotiation and internal relationship building.
• Sound written and verbal English communication skills.
• Advanced computer skills (MS Word, Excel, PowerPoint).
• Analysis and reporting skills.
• Proficient khmer typing skills.
• Problem solving and decision making.

7. Relationship Manager

Job Description

Relationship Manager is responsible for achieving branch sales targets by providing customers with an easy and friendly banking experience, which identifies and meets customer’s transnational and sales needs.

Location 

• Takhmao Branch (2 posts).
• Phsar Derm Thkov Branch, Phnom Penh (1 post).

Duties and Responsibilities

• Make customer presentations and identify & action sales opportunity for new business from both new and existing customer.
• Contribute to the development of sound profitable business by creating effective referral networks, including internal business relationship, existing customer and local market activities
• Agree challenging daily, weekly, and monthly referral targets for yourself with your branch manager/ Head of Department. Regularly evaluate these targets – when results fall short of target, understand why and agree what to do differently to improve performance with your line manager.
• Keep up to day with ABA’s products suite and marketing campaigns to ensure superior product knowledge.
• Develop and implement effective customer retention strategies.

Skills and requirements

• Excellent customer services skills.
• Time management skills.
• Ability to work effectively in a team environment.
• Sales, negotiation and relationship building.
• Sound written and verbal communication skills.
• High degree of self-motivation.
• Very good interpersonal skills.
• Complaint resolving.
• Computer literacy.

8. Site Supervisor

Job Description

Sit Supervisor is responsible to assist purposely on draft Bill of Quantity (BOQ), tendering documents, market price analysis, make drawing proposal all ATM booths and branches.

Location

Head Office, Phnom Penh (2 posts).

Duties and Responsibilities

• Prepare the BOQ, tender bidding document, and draft layout plan of the project.
• Break down the unit price and estimate cost.
• Do market survey of civil and decor material.
• Prepare project work plan and schedule.
• Modify drawing and draft proposal report to line manager.
• Make site instruction to the contractor when we have project.
• Prepare method statement and technical proposal for project as drawing, specification.
• Do quality control and BOQ.
• Checking plans, drawings and quantities for accuracy of calculations.
• Ensuring that all materials used and work performed are as per specifications.
• Actively monitor the work environment.
• Resolving any unexpected technical difficulties and other problems that may arise.
• Prepare weekly and monthly on-site report to line manager.

Skills and Specifications

• Degree in civil engineering and architecture.
• To execute tasks using computer software such as Microsoft office, Microsoft project, Auto CAD Architecture, 3D studio MAX, sketch up pro, v-ray plug-in and adobe creative suites such as photoshop, illustrator.
• Be good at written and verbal English and other languages.
• Strong project management and organizational skills.
• Mature, pro-active, result-orientated and excellent interpersonal skills.
• Able to travel to province for work site inspection.

9. Merchant Sales Consultant

Job Description

Merchant Sales Consultant is responsible for soliciting, and maintaining relationships with merchant service customers.

Location

Head Office, Phnom Penh (1 post).

Duties and Responsibilities

• Sale of merchant service “Pay Way” by contribute to the development of sound profitable business by creating effective referral networks
• Develop and implement effective customer retention strategies. Manage relationships with aligned portfolio of merchant service clients to increase products penetration and retaining relationship.
• Co-manage compliance and sales with merchant sales manager.
• Manage sales information and sales forecast comparing to market.
• Merchant compliance checking.
• Provide training and produce demonstration.
• Keep good relationship with customer.
• Perform other tasks assigned by line manager.

Skills and Requirement

• Bachelor’s Degree in Business or related field.
• At least 1 years with merchant sale experience or banking experience.
• Excellent customer service skill.
• Time management skill.
• Ability to work effectively in a team environment.
• Sales, negotiation and relationship building.
• Good interpersonal skill.
• Computer literacy.

10. IT Business Analyst

Job Description

IT Business Analyst will serve as the liaison between the executive and IT departments of ABA Bank, leveraging the data the IT team extrapolates while also overseeing the selection and implementation of software programs and hardware resources. He or she will also be responsible for collecting business requirement, translating business needs to IT solutions, project management, business analysis, assisting quality assurance and testing, document processes, and confirm the final documents with users.

Location

Head Office, Phnom Penh (2 posts).

Duties and Responsibilities

• Lead requirements gathering efforts and study the importance of the business case and emit project priority level.
• Understanding the needs of multiple stakeholders.
• Identifying the current- and future-state business processes.
• Helping the business stakeholders envision the future and how their work will need to change to support the future.
• Creating, analyzing, and validating detailed functional specifications.
• Facilitating design sessions with the implementation team to define the solution.
• Work with technical team to translate requirements into functional and technical specifications including UX/UI, Process Flow, Business Rule, Data Flow, Network Diagram, System Architecture, Database Structure, Security Compliancy, etc.
• Work with business departments to write test cases before first product release is done.
• Delivering elements of systems design, including data migration rules, business rules, wireframes, or other detailed deliverables.
• Assist Development Team to make sure the development is met the requirement.
• Execute the Quality Assurances (QA) testing to ensure that the developed product meet the expectation of the business.
• Assist business in testing the delivered product and link to the development team for any discrepancies.
• Establish project review to make sure everyone learns from the project experience.
• Project Kick-Off: Assists IT Project Management to organize the kick-off and prepare the related executive presentation to introduce important project items such as team, plan, budget and risk.
• Schedule: Coordinate with stakeholder to create a project timeline.
• Milestones: Ensure the successful completion of required deliverables/milestones.
• Reporting: Reports regularly to IT Project Manager about project status and progress.

Skills and Specifications 

• Bachelor Degree in IT, Accounting, Banking or related fields.
• A minimum of 3 year-experiences in business analysis or a related field.
• Excellent planning, organizational, and time management skills.
• Experience leading and developing top performing teams.
• Advanced technical skills.
• Organizational and Analytical skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• A history of leading and supporting successful projects.
• Ability to work effectively as a team member and independently.
• A track record of following through on commitments.
• Competency in Microsoft applications including Word, Excel, and Outlook, Viso, Project, Planner. Knowledge in Office 365 is advantage.
• Good spoken and written English.
• Good integrity, positive attitude, helpful and high commitment, competence and motivation.
• Hard-working and well-responsible in works.
• Experience in program administration, operating procedures, oversight and monitoring.
• A technical knowledge of IT comprehension is required.

11. Junior Human Resources Business Partner

Job Description

Junior HRBP for the partner shares the responsibility for the goals and targets delivery. The Junior HRBP identifies and prepares development plans for the key employees and high potential employees. The partner identifies employees ready for the promotion and rotates best talents across different functions in the organization. The business partner is a member of the management team of the internal staff. The partner actively supports discussions and transfers best practices from different functions in the organization.

Location

Head Office, Phnom Penh (3 Posts).

Duties and Responsibilities

• Assist performs local human resources reference through collection information and analyst staff’s issue, complaints, and staff’s enquiries to properly and timely respond according to human resource policies, procedures, and guideline.
• Involves in human resource process recruitment, training, ER, Staff motilities’/promotion, and transfer to ensure consistency, transparency and fairness.
• Does exit interview with pre-resign and all resigned staff to collect actual main reason of leaving for analysis and properly report and proposal of action taking of provincial Manager.
• Perform task through follow up staff movements, staff to be completed probation staff resign and terminate and other staff documents to timely and fully comply with human resource policy.
• Collects, monitors, reviews and analyst discussion result of staff with providing consultation to relevant stakeholders on time and effectiveness.
• Builds a strong business relationship with the internal Staff.
• Actively identifies gaps, proposes and implement changes necessary to cover risks.
• Work at an operational level with multiple stakeholders.
• Deal with complex or sensitive day to day people management issues.

Skills and Specifications

• Bachelor degree in Human Resource Management, public administration or related fields.
• Minimum two years of experience in human resource management, resolving complex employee relations issues.
• Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and federal and state respective employment laws.
• Knowledge of Cambodian Labor law and rules.
• Negotiation and internal relationship building.
• Strong Time Management and Priorities Management Skills.
• Very good in presentation and communication skills.
• Good analytical and Problem-Solving Skills and creative thinking skill
• High quality of attention to details and accuracy.
• Ability to work effectively independently and in a team as required.
• Good in written and oral communication skills.
• Computer literacy.

12. Human Resource Business Partner

Job Description

HRBP for the partner shares the responsibility for the goals and targets delivery. The HRBP identifies and prepares development plans for the key employees and high potential employees. The partner identifies employees ready for the promotion and rotates best talents across different functions in the organization. The business partner is a member of the management team of the internal staff. The partner actively supports discussions and transfers best practices from different functions in the organization. The partner takes over the leadership in the people management area and acts as the facilitator for the management team.

Location

Head Office, Phnom Penh, (3 posts).

Duties and Responsibilities

• Performs local human resources reference through collection information and analyst staff’s issue, complaints, and staff’s enquiries to properly and timely respond according to human resource policies, procedures, and guideline and proposal to line manager and provincial Manager.
• Involves in human resource process recruitment, training, ER, Staff motilities/promotion, and transfer to ensure consistency, transparency and fairness.
• Does exit interview with pre-resign and all resigned staff to collect actual main reason of leaving for analysis and properly report and proposal of action taking of provincial Manager.
• Perform task through follow up staff movements, staff to be completed probation staff resign and terminate and other staff documents to timely and fully comply with human resource policy.
• Collects, monitors, reviews and analyst discussion result of staff with providing consultation to relevant stakeholders on time and effectiveness.
• Builds a strong business relationship with the internal Staff.
• Actively identifies gaps, proposes and implement changes necessary to cover risks.
• Designs succession plans for key talents and key job positions.
• Acts as the member of the HR Management Team.
• Work at an operational level with multiple stakeholders.
• Deal with complex or sensitive day to day people management issues.
• initiatives and as a senior generalist you will advise, guide and support all staff and managers in the bank; providing high level people management and development support across the bank.

Skills and Qualification Required

• Bachelor degree in Human Resource Management, public administration or related fields.
• Minimum three years of experience in human resource management, resolving complex employee relations issues.
• Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and federal and state respective employment laws.
• Knowledge of Cambodian Labor law and rules.
• Negotiation and internal relationship building.
• Strong Time Management and Priorities Management Skills.
• Very good in presentation and communication skills.
• Good analytical and Problem-Solving Skills and creative thinking skill.
• High quality of attention to details and accuracy.
• Ability to work effectively independently and in a team as required.
• Good in written and oral communication skills.
• Computer literacy.

13. Online Merchant Sales Manager

Job Description

Online Merchant Sales Manager is responsible to implement the overall merchant sales strategy, acquire, developing and maintaining relationships with online merchants.

Location

Head Office, Phnom Penh (1 post)

Duties and Responsibilities

• Merchant acquisition pipeline development and control.
• Conducting cold call & providing sales presentation.
• Deepening and managing of ongoing relationship with strategic merchants to uplift profitability and cross-sell.
• Providing and accrediting subordinates to ensure great knowledge of products and procedure in delivering quality service.
• Track, analyze, & provide solution to all customers’ feedbacks on products, functionality and report to Department Head.
• Work with appropriate business businesses and departments in completing of the sales targets related to “PayWay”.
• Merchant Visit and refresh training.
• Sale report preparation.
• Application filling.
• Merchant account maintenance.
• Marketing material refreshment.

Skills and Specifications

• Bachelor’s degree in Business or related field or equivalent experiences.
• A tech-savvy is a plus.
• Sales Experience is expected.
• Business oriented.
• Responsible and having good time management.
• Great communication skill.
• Be flexible and be able to work under multiple tasks.
• Computer skills in Ms Word, Excel, Power Point, etc.

14. Client Service Advisor

Job Description

Client Service Advisor is responsible for contributing ABA growth and profitability through the provision of quality customer services and sales in respect of all ABA products; including the understanding of customer needs and choices, the communication of product features and benefits and the effective follow up and building of the internal relationship.

Location

• Kompot Branch (1 post).
• Banteay Meanchey Branch (1 post).
• Kratie Branch (1 post).
• Ou baek K’am Branch, Phnom Penh (1 post).

Duties and Responsibilities

• Identify and action on sales opportunity for new business opportunity by responding to inquiries from both new and existing customers.
• Provide consultative service in regard to banking products and services which is considered as a good solution to suite the clients’ needs.
• Assist in opening account in system per request from RM or Customers.
• Making sure that the documents submitted are accurate and valid.
• Take action to follow up in case provided documents are not complete.
• Contribute to the development of sound profitable business by creating effective referral networks, including internal business relationship and existing customers in order to achieve the targets.
• Ensure the compliance with ABA’s internal policies, processes & procedure, core values, and code of conducts, etc. are maintained.

Skills and Specifications

• Bachelor degree in business, finance or marketing field.
• Minimum 2 years working experience in sales & marketing.
• Negotiation and internal relationship building.
• Organizational and time management skills.
• Ability to work effectively in a team environment.
• Competent in spoken and written English communication.
• Computer literacy.

15. Micro Business Loan Trainee

Job Description

Micro Business Loan Trainee is responsible for processing and analyzing Micro Business Loan applications and conduct credit investigations, reports and more.

Location

All Phnom Penh and Provincial Branches (50 posts).

Duties and Responsibilities

• Solicits potential and existing clients in accordance with the guidelines stated in the micro business loan policies and procedures.
• Analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrowers.
• Receives and screens loan applications.
• Conducts sit visit of secure collateral.
• Follows up delinquent clients immediately and refers to immediate supervisor.
• Responsible for the attainment of his/her performance targets.
• Responsible for processing registration of title deed at local authorities and Land office.

Skills and Qualification Required

• Minimum High School graduated, under graduated, Bachelor Degree of any related fields.
• One (1) year working experience in selling/any related fields is a plus.
• Presents high attention to details.
• Has a good understanding of banking products and service/lending part is more preferable.
• Hardworking, commitment, ability to communicate and self-motivated person.
• Has good interpersonal skill.
• Computer skills: MS. Word & Excel.
• Language: English and Khmer.
• Be able to travel based on location set.

16. System Administrator

Job Description

S/he is responsible for daily troubleshooting and maintenance of all bank’s servers to ensure bank’s servers serving 24/7 by using redundancy schemas. In addition, s/he is in charge of preparing performance report weekly, monthly making backup of all servers, applying update patch to safeguard security breaches. Furthermore, preparing list of spare equipment stored in the bank for replacement purposes in emergency.

Location

Head Office, Phnom Penh (3 posts).

Duties and Responsibilities

• Keeping all bank’s servers serving 24/7, using redundancy schemas for all servers.
• Making backups of all servers based on schedule approved by CTO. Report of backups made shall be sent to CTO each Monday for past week.
• Monitoring and maintenance of uninterruptable power supply of server rooms of the bank. Maintaining UPS replacement schedule due to aging of UPSs. The schedule shall be reviewed annually and approved by CTO.
• Weekly testing of take over generator. Such test shall be done weekly in cooperation with administration department. The test report shall be sent to CTO.
• Reviewing list access cards allowed entering server rooms of the bank in cooperation with security department. Review report shall be done monthly. Review report shall be sent to CTO.
• Organization of “Support team” to communicate with other IT units of the bank over their requests.

Skill and Requirement

• Bachelor degree in Information Technology, Computer Science or related field.
• Minimum of 2 or 3 year-experiences as System Administrator or in banking sector.
• Holding system administrator certified associate is preferable.
• Be honest, quick learner, flexible and punctual.
• Willing to work as a team.
• Willing to learn new technology and more self-motivation and self-study.
• Strong interpersonal skills and communications skills (oral and written) in English language.
• Excellent conceptual, organizational, analytical, and problem-solving skills.
• Good project management skills.
• Ability to collect operational data, establish facts and draw valid conclusions as well as formulate ideas and recommendations.

17. Dispute Resolution Officer

Job Description

S/he is responsible for solving any sorts of dispute occurring on debit or credit cards of the customers, merchants, and ATM terminals. Besides, s/he has to deal with embossing cards and other tasks assigned by manager.

Location

Head Office, Phnom Penh (1 post).

Job Description

• Check daily suspicious card transactions and notify cardholder(s) about those suspicious transactions in a timely manner.
• Follow up with Client Service Advisor or contact customer directly so as to inform them about dispute resolution cycle or ask for information and supporting documentation.
• Control and monitor embossers and printers in terms of status, operation, connection and other support.
• Report immediately on any urgent case(s) which needs to be fixed to comply with bank operation or fulfill customer needs.
• Learn and Adapt to Operating Regulations set by each International Payment System.

Skill and Requirement

• Bachelor degree in banking and finance, English literature, or equivalence.
• Knowledge of banking operation, e-banking features and components.
• Basic knowledge of information technology.
• Good interpersonal skills and communications skills.
• Good at written and spoken English language.
• Good conceptual, organizational, analytical, and problem-solving abilities.
• Strong abilities to work as a team member.
• Ability to work independently and have participative involvement in developing new initiatives.

18. Senior Lending Support Officer-SME

Job Description

Senior Lending Support Officer-SME is responsible for assisting purposely on collecting and analyzing loan proposals from all branches and preparing the cases to credit committee meeting.

Location

Head Office, Phnom Penh (2 posts).

Duties and responsibilities

• Supporting Lending Support Manager (LSM) to collect loan proposals and supplementary documents from branches Controlling, reporting and statistics.
• Preparing proper loan meeting agendas for designated credit committees.
• Preparing approved loan resolutions and its deliveries to branches.
• Coordinating for field visiting if needed.
• Assisting Lending Support Manager (LSM) with loan processing in Head Office.

Skills and Specifications

• Bachelor degree of accounting, finance and banking or any related fields.
• At least one-year experience of the relevant duties.
• Computer literacy in Microsoft Officer such as MS. Word, MS. Excel, etc.
• High responsible and have integrity manner.
• Good writing and communication both in Khmer and English.
• Being able to submit tasks before or on deadline.

19. Micro Business Laon Officer

Job Description

Micro Business Loan Officer is responsible for processing and analyzing micro business loan applications and conduct credit investigations, reports and more.

Location

• Central Market Branch, Phnom Penh (2 posts).
• Mao Tse Tung Branch, Phnom Penh (4 posts).
• Phsar Derm Thkov Branch, phnom Penh (3 posts).
• Ratanakiri Branch (2 posts).
• Central Branch, Phnom Penh (5 posts).
• Independence Monument Branch, (1 post).
• Paoy Paet Branch (1 post).

Duties and Responsibilities

• Solicits potential and existing clients in accordance with the guidelines stated in the micro business loan policies and procedures.
• Analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrower.
• Receives and screens loan applications.
• Conducts credit investigation for borrowers and their co-makers.
• Evaluates cash flow of loan applicants.
• Conducts sit visit of secure collateral.
• Ascertains the completeness of loan documents.
• Follows up delinquent clients immediately and refers to immediate supervisor.
• Recommends remedial measures for delinquent clients in accordance with the recovery policies and procedures of the Bank.
• Responsible for the attainment of his/her performance targets.

Skills and Specifications

• Refer from MFI.
• Bachelor with major in banking and finance, accounting, management and marketing or related field.
• At least one-year experience in micro finance institution/commercial bank or related field.
• English proficiency.
• Good level of computer program (MS Word & Excel).
• Good understanding of business process.
• Hardworking, commitment, ability to communicate and self-motivated person.
• Good interpersonal skills.
• Attention to details.

20. Vander Relationship Sales Support

Job Description

The Vendor Relationship Sales Support is responsible to implement the overall merchant sales strategy, acquire, developing and maintaining relationships with online merchants.

Location

Head Office, Phnom Penh (2 posts).

Duties and Responsibilities

• Bill Payment Vendor acquisition pipeline development and control.
• Conducting cold call & providing sales presentation.
• Deepening and managing of ongoing relationship with strategic merchants to uplift profitability and cross-sell.
• Providing and accrediting subordinates to ensure great knowledge of products and procedure in delivering quality service.
• Track, analyze, & provide solution to all customers’ feedback on products, functionality and report to Department Head.
• Work with appropriate business businesses and departments in completing of the sales targets related to “Bill Payment Vendor Connection”.
• Sale report preparation Merchant account maintenance.

Skills and Experience Required

• Bachelor degree in Business or related field or equivalent experiences.
• A tech savvy is a plus.
• Sales Experience is expected.
• Business oriented.
• Responsible and having good time management.
• Great communication skill.
• Be flexible and be able to work under multiple tasks.
• Computer skills in MS Word, Excel, Power Point, etc.

21. Deputy Head of Payment and Fixed Asset Payment Unit

Job Description

Deputy Head of Payment and Fixed Asset Management Unit is responsible to provide the management team of Finance Department the accurate report related to payment of the branches on daily, monthly and yearly basis to assess the performance to each branch.

Location

Head Office, Phnom Penh (1 post).

Duties and Responsibilities

• Provide report related to payment of branches Upload the transaction.
• Check the payment report prepared by finance officer before submitting to management team.
• Identify the key product of each branch and report to management team for their attention.
• Assist management to daily, monthly and yearly analyze the bank payment as a whole.
• Analyze the variance of the cash & cash equivalent and liabilities position from day to day and report to management team for any negative affect.
• Negotiate with other bank to place the deposit with ensure that high benefit is obtained and report to management for final decision.
• Monthly prepare the branch payment report Monthly prepare average interest rate for deposit product.
• Verify the Advance settlement of the branches.
• Work closely and directly with the payment to ensure that report is properly prepared and submitted timely.
• Communicate to branch level to clarify any suspected points.

Skills and Qualification Required

• Minimum 2 years of experience in Finance related field and especially in banking industry.
• Knowledge and experience in accounting and core banking system.
• Knowledge in Cambodian Accounting Standard (CAS) and Cambodian International Financial Reporting Standards (CIFRS).
• Knowledge and experience in preparing financial reports.
• Management and leadership skills.
• High teamwork spirit.
• Accounting and bookkeeping skills.
• Analytical, problem solving and reconciliation skills.
• Effective verbal and written communication skills.
• Good language skills in Khmer and English.
• Able to work under pressure and possess good time management.
• Professional accountant ethics.

22. Bancassurance Specialist

Job Description

He/She will assist and support on implementation of assurance partnership project and work closely with manager and team leader of distribution to develop KPIs/target, Act as the central point of co-ordination, assist to develop tool, process and procedure to sale team and measure achievement of referral targets and ensure the implementation of operations in partnership project. Assist in generating timely reports, maintaining and filing of Business documents also help to provide necessary training, coaching. Collaborate proactively with all stakeholders to archive desired results and support business need. Manage relationship with supervisor, senior officer, officer of the Banks. Be responsible for the quality of the business being generated. He/She will assist in research and market penetration initiatives.

Location

Head Office, Phnom Penh (1 post).

Duties and Responsibilities

• Assist to evaluate each branch and individual referral performance to design the right quality training program to improve their performance
• Design onboard training new & existing to officer & senior officer level
• Motivation support to encourage staffs to collaborate with business partner to archive the same goal
• Develop good training presentation
• Arrange training schedules with HR and other trainers
• Preparing training materials with Manulife team
• Help to build up product structure to fit with customer needs (Loan/Deposit) and present to Manager
• Assist to develop tools, process, and procedure for front lines’ sales with more chances to obtain qualified referrals
• Consolidate weekly/monthly referrals report from all branches.

Skills and Qualification Required

• Bachelor degree in Finance & Banking, Sale & Marketing Analysis, Business Administration or relevant degrees
• Minimum 2-3 year working experiences in business development & support (life insurance is more preferred)
• Life insurance product knowledge is a plus
• Knowledge of training methods and techniques
• Ability to manage training arrangement & schedules
• Computer literacy (good at excel), Good at PowerPoint & Presentation skills
• Strong organizational and team management skills
• Good speaking & writing in English
• Demonstrated knowledge of business and product development in insurance business is a plus.

23. Public Relations Supervisor

Job Description

The Public Relations Supervisor is responsible for the development and execution of the Bank’s PR & external communication strategy. That should be done through the development and implementation of a broad range of communications and public relations activities, relative to the strategic direction and maintaining the enviable corporate image of the Bank by developing and executing effective communication and media relations programs.

Location

• Head Office, Phnom Penh (1 post).

Duties and Responsibilities

• Develop a Public Relations plan including strategy, goals, budget and tactics.
• Build, develop and manage relations with different media agencies and media representatives, individuals and other organizations.
• Coordinate all public relations activities.
• Direct social media team to engage audiences across traditional and new media.
• Manage media inquiries and interview requests.
• Create press releases and advertorial articles.
• Organize PR-related research, media coverage and internal channels.
• Collate and analyze media coverage/reports.
• Build relationships with thought leaders to grow industry awareness.
• Assist in the development of promotional materials including but not limited to brochures, annual reports, handouts, direct mails and multimedia materials.

Skills and Qualification Required

• Degree in Marketing, Journalism or Finance and Banking (not essential, but an advantage).
• Understanding of basic banking products and services (not essential, but an advantage).
• At least 3 years’ experience in Marketing / Journalism or any related field.
• Good public speaking and presentation skills.
• Effective Project Management skill.
• Sound understanding of marketing principles (not essential, but an advantage).
• Exceptional writing and speaking in English and Khmer.
• Computer proficient with Microsoft Office (knowledge of Adobe InDesign and Adobe Photoshop is an advantage).
• Event planning experience.
• Ability to work in a multi task environment and under pressure
• Attention to details and accuracy.

24. Branch Concierge

Job Description

Branch Concierge is responsible for provide customers with a positive customer experience from the time they walk in the Branch to the time they leave. This role will positively impact on customer experience by welcoming, building rapport with customers and ensuring customer’s needs are being met and addressed by the most appropriate branch specialist in a timely manner leading to the highest possible customer experience.

Location

• Banteay Meanchey Branch (1 post).

Duties and Responsibilities

• Work in a busy, commercial, competitive and target-driven retail environment.
• Deliver excellent customer service.
• Initiative to develop and apply sales and service skills.
• Interact with diverse customers and colleagues.
• Respond to inquiries from both new and existing customers.

Skills and Specifications

• Minimum 1 year working experience at receptionist/customer service area.
• Good customer service.
• Willingness and aptitude to be observed, coached and trained.
• Ability to work effectively in a team environment.
• Ability in spoken and written English communication.

25. Deputy Branch Manager

Job Description

This role is to be responsible for overseeing the day-to-day business operation of the branch including, but not limited to, supervising sales and service team, and managing administration work within an assigned branch. Further, candidate will be required to maintain a team spirit (motivation) of branch operational staff including coaching/mentoring in addition to assisting the branch manager to drive the sales results.

Location

• Prey Veng Branch, (1 post).
• Tboung khmum Branch, (1 post).
• Bavet Branch, (1 post).
• Memot District Branch, (1 post).
• Pursat Branch, (1 post).

Duties and Responsibilities

• Ensuring staffs in at the branch level meet/exceed customer expectations through superior customer service, including achievement of serving time targets for both telling and sales areas.
• Contributing to the development of sound profitable business by creating effective referral networks, including internal business relationship, and other local marketing activities.
• Driving the sales and service team to marketing products to increase the public awareness of the branch, products and services to increase public’s trust to the branch.
• Ensuring key accounts of the branch are well serviced; immediately report to direct manager in case any potential loss of key account is observed.
• Ensuring that all policies and procedures are followed by staff members and forms are ready-to-service and put in order.
• Ensuring all staff have a good appearance and are in uniform daily. Further, ensuring that the service standards of ABA Bank have been fully followed by branch’s staffs.
• Providing induction training for new comer, regular feedback, encouragement and maintain open communication at workplace.
• Arranging staff training needs by working with the relevant Departments and ensuring /encouraging staff to attend.
• Agree challenging targets for yourself with direct manager. Regularly evaluate these targets – when results fall short of targets, understand why and agree what to do differently to improve performance.
• Keep a close eye on your local competitors – what they do and how they perform. And, inform to direct manager
• Keep up to day with ABA’s products and marketing campaigns to ensure superior services provided to clients.

Skills and Specifications

• Organizational and time management skills.
• Ability to work effectively in a team environment.
• Sound sales and negotiation skills.
• Sound written and verbal communication skills.
• Experience in managing a team work and portfolio of business customers.
• Understanding of economic climate and impact of country factors on customer’s business as well as the bank.
• High degree of self-motivation and excellent interpersonal skills.

26. Loan Admin Officer

Job Description

The main responsibilities of Loan Administrative Officer are to valuate, authorize, or recommend approval of commercial, real estate, or credit loans, advise borrowers on financial status and methods of payments, including mortgage loan officers and agents, collection analysts, loan servicing officers, and loan underwriters.

Location

• Banteay Meanchey Branch, (1 post).
• Svay Rieng Branch, (1 post).
• Bavet, (1 post).
• Central Market Branch, Phnom Penh (1 post).
• Ou Baek K’am Branch, Phnom Penh (1 post).
• Mao Tse Tung Branch, Phnom Penh (1 post).

Duties and Responsibilities

• Process the credit cases of Micro Business Loans to head office.
• Monitoring and following up next settlement dates and expiry of Micro Business Loan and ensuring timely settlements.
• Controlling and monitoring Credit Committee Resolution.
• Preparing legal documents for loan approved from Head Office.
• Ensure safekeeping of all the documents related to the approved loan i.e. loan application, collateral/securities documents submitted by the borrower in the vault after recording of the particulars in the respective vault register.
• Coordinate with credit administration officer at head office to monitor the expiration of insurance policies.
• Coordinate with client for review of loans, insurance renewal, legal documents, etc.
• Administrative Task of Micro Business Loans.

Skills and Specifications

• Bachelor degree in the field of banking and finance, accounting, economic, law or other equivalent.
• At least 1-year experience in Microfinance/Bank.
• Have strong numeric and administrative skill.
• Willing to work under pressure.
• Good command of computer literacy and English language.

27. Micro Business Loan Supervisor

Job Description

Micro Business Loan Supervisor is responsible for monitoring micro loan officers and also be responsible on-the-job coaching and development of loan; as well as to ensure the smooth daily operations and lending activities of the branch.

Location

• Mao Tse tung Branch, Phnom Penh (2 posts).
• Central market Branch, Phnom Penh (1 post).
• Bavet Branch, (1 post).
• Ou Baek K’an Branch, (1 post).
• Stung Mean Chey Branch, Phnom Penh (1 post).
• Kratie Branch, (1 post).

Duties and Responsibilities

• Exercise direct supervision over the Micro Business Loan Officers and loans solicited by Micro Business Loan Officers.
• Takes the lead in promoting the product particularly in conducting the client orientation.
• Responsible for reviewing of loan application brought by Micro Business Loan Officers.
• Present credit case to competent authority for further approval of the loan.
• Responsible for the on-the-job coaching and development of loan assessment skills of Micro Business Loan Officers.
• Conducts daily monitoring of loan accounts and settlements.
• Helping the Micro Business Loan Officer’s handle their more difficult collection cases.
• Responsible for the attainment of performance target of the unit.
• Review MIS Reports on a regular basis.
• Coordinate with Head Office Recovery and Legal team to recover the default loan if any.

Skills and Qualification Required

• Bachelor degree in the field of business, economic, law or other equivalent is advantage.
• At least 3 year-experiences in Micro-Finance Industry.
• Strong leadership and management skills with the ability to make decisive decision in the tough circumstances.
• High self-motivation with strong interpersonal skill and able to motivate and convince others.
• Good communication skills, especially with local authorities and court leagues.
• Good command of computer literacy and English language.
• How to apply

§  Closing date:  30^th Aug 2018

• Interested and qualified applicants should submit only your updated covering letter and CV stating the position you apply for with current photo (4×6) through our E-mail:
• Note: For more vacancies please visit our website: ababank.com  if the above job advertisement doesn’t meet your career goal.