Job: Many Positions

ABA Bank is one of Cambodia’s premier banking institutions founded in 1996 as the Advanced Bank of Asia Limited. ABA Bank is now a multi-branch network universal commercial bank offering a full range of products and services to all Cambodians.  Here at ABA Bank we are always looking for Competence and Ambition candidates to join our team.

  1. Lending Support Officer-SME

Job Description

Lending Support Officer-SME is responsible for assisting purposely on collecting and analyzing loan proposals from all branches and preparing the cases to credit committee meeting.

Location

  • Head Office, Phnom Penh (2 posts).

Duties and responsibilities

  • Supporting Lending Support Manager (LSM) to collect loan proposals and supplementary documents from branches Controlling, reporting and statistics.
  • Preparing proper loan meeting agendas for designated credit committees.
  • Preparing approved loan resolutions and its deliveries to branches.
  • Coordinating for field visiting if needed.
  • Assisting Lending Support Manager (LSM) with loan processing in Head Office.

Skills and Specifications

  • Bachelor degree of accounting, finance and banking or any related fields.
  • At least one-year experience of the relevant duties.
  • Computer literacy in Microsoft Officer such as MS. Word, MS. Excel, etc.
  • High responsible and have integrity manner.
  • Good writing and communication both in Khmer and English.
  • Being able to submit tasks before or on deadline.
  1. Loan Reporting Officer

Job Description

This role is to be responsible for managing all external and internal reporting covering lending area. In addition to prepare reports this role also requires coordination with IT or relevant departments to develop reports and coordinate with CBC.

Location

  • Head Office, Phnom Penh (1 post).

Duties and Responsibilities

  • Prepare NBC reports for lending part according to the guideline of NBC and to ensure timely submission of reports.
  • Prepare internal management reports and timely submission of reports.
  • Prepare monthly transaction tickets for adjustment of accrued interest, loan balances, interest in suspense, loan loss provisioning level.
  • Coordinate with IT for timely submission of loan data for CBC upload and make sure for correctness of the data sent to CBC. Coordinate with CBC for further details if required.
  • Dispute handling with CBC and client if there is mismatch in data between CBC and bank record.
  • To check for the staff loans and other loans disbursed from head office and arrange all original collateral documents and legal agreements to be kept in the fireproof vault in coordination with Credit Reporting Manager and CCO.
  • To ensure that the loans of resigned staffs or transferred staffs are properly transferred to other staffs after getting acknowledgement from BM.
  • To ensure that the loans disbursement both branches and head office are accurately in term of loan reporting and accounting.
  • To mitigate the fraud of loan disbursement both branches and head office
  • To check IBSC reports and KPI on quarterly basis and ensure that the scores calculated by IBSC reflects true performance of loan officers. The checking should be done in coordination with Loan Reporting Manager and CCO.
  • Filing of mortgaged movable assets as collateral to the bank in Filing Office. To monitor for monthly payment of movable asset filing to filing office.
  • To coordinate with internal and external auditors during audit process.
  • To work with high ethical standard and to keep all the information related to lending confidential.
  • Ensuring correctness of all reports prepared for external and internal requirement.
  • Loan Administrative preparing and management to be concerned from time to time

Skills and Qualifications

  • Bachelor degree in finance and banking, accounting or any related fields
  • Minimum 1 years’ experience in loan processing as the term of loan interest accrual, settlement, NPL etc.
  • Organizational and time management skills
  • Ability to work effectively in a team environment
  • Expertise in Excel and other data management applications
  • Sound written and verbal communication skills
  • High ethical and moral standard
  • High degree of self-motivation and excellent interpersonal skills
  1. Regional Administrator

Job Description

Regional Administrator supervises assigned regional branch control and is responsible for supporting and monitoring the frontline teams and ensuring a high level of quality service to branch admin through the provision of vocational support services, and service advice, and quality referrals to Admin Support at Head Office in accordance with the organizations strategic plan and regulatory responsibilities. She/he must a strong focus, be results orientated, embracing and advocating the company culture. Key to this role is the responsibility of ensuring efficient operations of their regional control.

Location

  • Head Office, Phnom Penh (1 post).

Duties and responsibilities

  • Monitor the Branch Admin work flow.
  • Provide training and technical support for branch admin.
  • Coordinate and consolidate the quarterly fixed asset request from all branches.
  • To act as link officer between the branch admin and the admin support at head office to ensure a smooth and consistent service.
  • To receive, respond to and initiate correspondence from branch admin, and admin support at head office.
  • Provide information for consultation documents, and questionnaires concerning all aspects of Branch network.
  • Develops, coordinates and implements systems, procedures and controls to ensure and effective centralized work flow.
  • Assist in arranging and facilitating meetings, training events, support groups.
  • Analyze the root cause of the occurred problem and coordinate the problem solving with concerning body.
  • Research, prepare and supply information as required.
  • Responsive feedback and communication –internally and externally.
  • Reporting with the branch checklist.
  • To ensure timeline of branch expansion plan.
  • Consulting with branch regarding the furfure branch expansion.
  • Ensure all documentation, checklist report, and calibration has been carried out accordingly and update.
  • Dealing with local authority or governor to ensure another legal document and framework for admin department.
  • Act in line with all relevant branches/department to eradicate the problem which affects to banking operation.
  • Quarterly branch visit.
  • Assist with preparation of the branch annual budget plan.
  • To review and monitor branch activity, and assist branches with the creation and monitoring of branch development plans. To take a proactive approach to drive branch activity forward, and delivering on those plans.

Duties and responsibilities

  • Bachelor Degree in Administration, Management, Accounting or related skill.
  • At least, 2-year experiences in administrative or accounting work.
  • Computer skills including the ability to operate computerized accounting.
  • Effective written communications skills.
  • Effective verbal and listening communications skills.
  • Analytical and problem-solving skills.
  • Develops, coordinates and implements systems, procedures and controls to ensure and effective centralized purchasing.
  • Trustworthy and with strong negotiation, communication and interpersonal skills
  • Stress management skills.
  • Time management skills.
  1. Credit Performance Supervisor

Job Description

Credit Performance Supervisor is responsible for regular calculation of of performance incentive based on assigned target vs actual result for credit staffs under the framework of Individual Balance Score Card Model approved by the management and to regularly calculate other credit related performance incentive. He/she also shall regularly monitor credit staff requirement in branches and closely work together with HR Department, BMs and other stakeholders to fulfill the staff requirement.

Location

  • Head Office, Phnom Pneh (1 post).

Duties and Responsibilities

  • Regular calculation of IBSC for payment of performance bonus to lending staffs.
  • To finalize payment of performance bonuses to lending staffs in coordination with CCO and DCCOs.
  • To implement any changes in KPI in IBSC in coordination with IT.
  • Be in close communication with branch staff to explain about methodology of bonus calculation and evaluated results.
  • To monitor adequacy of lending staffs in branches and closely work with HR and relevant Department Heads to fulfill the credit staff needs.
  • To report number of credit staff’s adequacy and requirements to CCO and DCCOs regularly.
  • To manage information and database of long term incentive plan to credit staffs.

Skills and Specifications

  • Bachelor degree of Finance and Banking or closest fields.
  • At least 2 years’ experience of the relevant job.
  • Possessing a sound financial analytical skill is an advantage.
  • Good computer competency skills in Microsoft Office. (Extensive work in Excel required).
  • Good in communication and presentation skill.
  • Good communicate and write in both English and Khmer.
  • Ability to prioritize and meet deadlines.
  1. Data Analyst

Job Description

As Data Analyst, you will be responsible to help the bank in the Fight Against Financial Crime by discover the information hidden in vast amounts of data and help us make smarter and risk management-oriented decisions. Your primary focus will be in applying data mining techniques, designing scenarios and rules to catch financial crime patterns as well as working on false positive reduction strategies. Development of interactive dashboards is also needed.

Location

  • Head Office, Phnom Penh (1 Post).

Duties and Responsibilities

  • Data mining using state-of-the-art methods
  • Enhancing data collection procedures to include information that is relevant for building analytic systems
  • Processing, cleansing, and verifying the integrity of data used for analysis
  • Interpreting data, analyzing result using statistical techniques and providing on going reports.
  • Doing ad-hoc analysis and presenting results in a clear manner
  • Creating financial crime and sanctions detection rules and constant tracking of its performance

Skills and Specifications

  • A degree in field of Mathematics, Computer Science, Statistics or Economics with minimum 5 years’ experience.
  • Possess experience in Data analysist work with large amounts of data: facts, figures, and number crunching.
  • Ability to write comprehensive reports. Data analysts are often called to present their findings, or translate the data into an understandable document.
  • Ability to identify, analyze and interpret trend or patterns in complex data sets. Data analysts must look at the numbers, trends, and data and come to new conclusions based on the findings.
  • High attention to detail.
  • Good scripting and programming skills
  • Experience with common data science toolkits, such as Python, R, PySpark, Apache Spark, and other relevant toolkits
  • Experience with data visualization tools
  • Proficiency in using query languages such as SQL
  • Good applied statistics skills, such as distributions, statistical testing, regression, etc.
  • Data analysis experience in Banking industry is desirable
  1. Physical Cash Management Unit

Job Description

S/he is totally responsible for planning, organizing, leading, controlling and performance appraisal of the physical cash management unit, treasury department, Advanced Bank of Asia Ltd. and ensures the implementation is in accordance with the operating manuals and procedures.

Location

  • Head Office, Phnom Penh (1 post).

Duties and Responsibilities

  • Manage and monitor the branches’ vault limit and instruct to transfer out the surplus cash properly and promptly to the safe and sound place in accordance with procedures on a daily basic.
  • Manage and monitor the branches’ vault limit and instruct to transfer in properly and promptly in case of shortage in accordance with procedures on a daily basic.
  • Manage, monitor and follow up the cash/nostro position of all ABA Bank’s branches.
  • Organizing, managing and controlling the cash flow projection to find out the cash requirement, shortage or surplus to take efficient and prompt action.
  • Conduct and monitor the liquidity stress test to avoid liquidity risk.
  • Develop financial reports to assist management’s decision making. Work closely with business units or related parties to accurately forecast timing and amount for the future cash flow.
  • Recommend cash operation division to transfer fund to branches, other relevant banks and institutions.
  • Assist and advice teller supervisor to manage cash for daily operation effectively and efficiently.
  • Organize and monitor cash management to ensure the sufficient balance for operation and avoid much cash shortage or surplus.
  • Monitor all relevant reports to ensure accuracy before reporting to line manager.
  • Manage and keep all reports and related documents properly and safely.
  • Other tasks are required by line managers.

Skills and Requirement

  • 3-5 years of treasury experience especially dealing with banking operation/cash management in Bank or MFI.
  • Bachelor’s Degree in Accounting/Finance, ACCA or related field.
  • Good verbal and written communication skills along with the ability to communicate and negotiate with internal and external stakeholders.
  • Strong managerial, planning, decision-making, interpersonal, analytical and critical thinking skills.
  • Strong analysis on financial and economic data.
  • Computer literacy in MS Word & Advanced MS Excel.
  • Honest, reliable and responsible person.
  • Professional Conduct.
  1. Deputy Head of Cash Operation Department

Job Description

This position is to Manage complaints resolution, as well as control night shift for cash service across the branches and ATM/CIM services on bank’s public holiday adhere to the policy and procedure. This position is also to develop and improve the business process, policy and procedure of Cash Operation Service Department enhance to standard services.

Location

  • Head Office, Phnom Penh (1 post).

Duties and Responsibilities

  • Manage Complaints resolution team to ensure the process of analyze and settlement are quality by satisfy from customer/Branches in timeline manner.
  • Seek approval from Treasury Department for all Fund Movement to/from branches.
  • Manage cash service across branches and ATM/CIM services on bank’s public holiday and ensure the process adhere to the policy and procedure for controlling operational risk.
  • Ensure the physical cash (Main Vault & Mini Vault & Teller Bag) are matching with Core banking system & Flex Tool (Daily Cash Record Report, Daily Cash Record Sheet Report, Main & Mini Vault Excel Report) for controlling operational risk.
  • Report Immediately to management of any issue to get proper support and best solution.
  • Improve and develop the business process, policy and procedure of Cash Operation Service Department for achievement standard service and performance.
  • None Complaints/Zero error from Client/branches on dispute transaction. Ex: late of service investigation and settlement to customer account.
  • None complaints from customer/Branches of cash service.
  • No complaint/Zero error from Branches on upload and refill cash to ATM Cassette.
  • No complaint on CIM encasement/cash delivery from clients/branches. Ex: client cannot deposit cash into CIM. Or cash delivery is not on time to the branch.
  • None error of cash loss/over of Mini & Main Vault & Teller Till.
  • No complaint on Currency Note from branches/clients. Ex: old note or stain note.

Skills and Specifications

  • Bachelor Degree in Finance & Banking, Accounting, or other related fields.
  • Minimum 5 years working experience of Cash Management, Problem Solving of Teller’s Area.
  • Practical knowledge of operational risk and compliance with policies and procedures applied in Banking Industry is an asset.
  • Good customer service skills.
  • Planning, Organizational & time management skills.
  • Negotiation and internal relationship building.
  • Attention to details and accuracy.
  1. Application Development Officer

Job Description

Application Development Officer is responsible for any new development of internal banking applications and reports, documentation and user manual. And, shall be reporting to Head of banking apps/reports development unit.

Location

  • Head Office, Phnom Pneh (1 post).

Duties and Responsibilities

  • Analysis of options available for development and discussing them with the team.
  • Prepare or create data environment if necessary to support the process of development.
  • Prepare of development plans for received requests.
  • Develop of applications and reports based on requests from each department by using PL/SQL code.
  • Testing developed apps and reports involving department users (UAT).
  • Prepare list of developed apps and reports with status of development.
  • Prepare of user manuals and handling over to respective support teams and documentation of processes of development.
  • Perform other tasks which will assigned by line manager.

Skills and Specifications

  • Bachelor degree in Information Technology or Computer Science.
  • Must have experience in application or report development/customization; NET/SQL/PLSQL experience.
  • Good Knowledge of JavaScript, JQuery, HTML, HTML5, CSS, CSS3, Responsive Design, Web Programming Skills, Web User Interface Design (UI), Web Application Development Frameworks.
  • Must have experience working with function, procedure, package and have a good understanding of OOP.
  • Willing to research/learn new technology.
  • Be flexible, honest and punctual.
  • Willing to work as a team.
  • Good communication skills in Khmer and in English.
  1. Head of Cash Operation Department

Job Description

Head of Cash Operation Service Department to Manage complaints resolution, recruitment process and staff performance of Telling’s area, as well as control night shift for cash service across the branches and ATM/CIM services on bank’s public holiday adhere to the policy and procedure. This position is also to develop and improve the business process, policy and procedure of Cash Operation Service Department enhance to standard services.

Location

  • Head Office, Phnom Penh (1 post).

Duties and Responsibilities

  • Manage Complaints resolution team to ensure the process of analyze and settlement are quality by satisfy from customer/Branches in timeline manner.
  • Manage recruitment process of Telling’s area by providing planning, educate staff as well as setting up the guideline to improve the weakness and developing service and ensure the staff’s performance of Branches transaction and resource for operation growth.
  • Manage cash service across branches and ATM/CIM services on bank’s public holiday and ensure the process adhere to the policy and procedure for controlling operational risk.
  • Improve and develop the business process, policy and procedure of Cash Operation Service Department for achievement standard service and performance.
  • None Complaints/Zero error from Client/branches on dispute transaction. Ex: late of service investigation and settlement to customer account.
  • No complaints from Human Resource team of performance recruiting Teller’s Area Staff.
  • No complaints of staff’s performance for set up KPI.
  • No complaints from customer/Branches of cash service/ATM/CIM on bank’s public holiday.

Skills and Qualification Required

  • Bachelor Degree in Finance & Banking, Accounting, or other related fields.
  • Minimum 5 years working experience of Cash Management, Problem Solving of Teller’s Area.
  • Practical knowledge of operational risk and compliance with policies and procedures applied in Banking Industry is an asset.
  • Good customer service skills.
  • Planning, Organizational & time management skills.
  • Cash Flow Management.
  • Problem Solving Skill.
  • Negotiation and internal relationship building.
  • Attention to details and accuracy.
  • Good in Computer literacy.
  • Good in written and communication both in Khmer and English.
  • Honest and highly commitment.
  1. Senior Cash Service Management Officer

Job Description

This position is to manage cash service management team of fund services across the branches, as well as control cash of ATM service and CIM encasement on bank’s public holiday and at night shift by complying with the policy and procedure of Cash Service Management.

Location

  • Head Office, Phnom Penh (1 post).

Duties and Responsibilities

  • Work closely with Card Center Division for ATM upload, Error and CIM Encasement for achievement excellent service quality by 24/7.
  • Review ATM Report in order to arrange ATM upload for delivering 24/7 ATM service.
  • Verify cash into ATM Cassette for genuineness, numeric, the accuracy of Serial Number Record report, Label ATM Number, secured by security seal to manage operational risk.
  • Review CIM Report in FT in order to encase CIM for providing excellence service 24/7 of cash deposit via CIM.
  • Verify cash remaining from ATM and CIM with ATM and CIM Receipt to manage cash shortage or surplus.
  • Seek approval from Treasury Department for all Fund Movement to/from branches.
  • Manage team for fund from head office to all branches in Phnom Penh to support branches cash flow.
  • Manage team for remitting fund remit from branches to head office for controlling branches over vault limit balance.
  • Report Immediately to management of any issue to get proper support and best solution.
  • Ensure ATM Key is well controlled and managed without any losses.
  • Coaching and lead staff to control operational risk of cash loss/shortage.
  • Ensure the process of cash in transit from head office to all branches in Phnom Penh, ATM Upload, CIM encasement is run smoothly complied with bank policy & procedure.
  • None complaints from customer/Branches of cash service/ATM/CIM on bank’s public holiday.
  • No complaint/Zero error from Branches on upload and refill cash to ATM Cassette.
  • No complaint on CIM encasement/cash delivery from clients/branches. Ex: client cannot deposit cash into CIM. Or cash delivery is not on time to the branch.
  • None of cash loss/over.
  • No complaint on Currency Note from branches/clients. Ex: old note or stain note.
  • No complaint on Counterfeit Note of cash service ATM.

Skills and Specifications

  • Bachelor Degree in Finance & Banking, Accounting, or other related fields.
  • Experience 2 years in Cash Management and ATM/CIM is preferable.
  • Understanding of basic banking products and services is preferable.
  • Practical knowledge of operational risk and compliance with policies and procedures applied in Banking Industry is an asset.
  • Good in Computer Literacy (Microsoft Office).
  • Good in written and communication both in Khmer and English.
  • Good Customer service skills.
  • Planning, Organizational & time management skills.
  • Problem Solving Skill.
  • Attention to details and accuracy.
  • Honest and highly commitment.
  1. Merchant Sales Consultant

Job Description

Merchant Sales Consultant is responsible for soliciting, and maintaining relationships with merchant service customers.

Location

  • Siem Reap Branch, (2 posts).
  • Shihanuok Ville Branch (1 post).

Duties and Responsibilities

  • Sale of merchant service “Pay Way” by contribute to the development of sound profitable business by creating effective referral networks
  • Develop and implement effective customer retention strategies. Manage relationships with aligned portfolio of merchant service clients to increase products penetration and retaining relationship.
  • Co-manage compliance and sales with merchant sales manager.
  • Manage sales information and sales forecast comparing to market.
  • Merchant compliance checking.
  • Provide training and produce demonstration.
  • Keep good relationship with customer.
  • Perform other tasks assigned by line manager.

Skills and Requirement

  • Bachelor’s Degree in Business or related field.
  • At least 1 years with merchant sale experience or banking experience.
  • Excellent customer service skill.
  • Time management skill.
  • Ability to work effectively in a team environment.
  • Sales, negotiation and relationship building.
  • Good interpersonal skill.
  • Computer literacy.
  1. Client Service Supervisor (Night Shift)

Job Description

Client Service Supervisor is responsible for a supporting function for RMs, conducting and managing in-house sales activities by engaging peers to provide superiors customer services in responding to client’s queries and/or needs and recommending the right solution, as well as ensuring a close monitoring of compliance with policies and procedures, i.e., properly maintaining of account filing and updated/relevant information of customer files.

Location

  • Siem Reap Branch (1 posts).

Duties and responsibilities:

  • Identify and action on sales opportunity for new business opportunity by responding to enquiries from both new and existing clients.
  • Provide consultative service in regard to banking products and services which is considered as a good solution to suite the clients’ needs.
  • Review documents submitted by Client Service Advisor both on paper work and/or in system to make sure it is correct, valid and followed to the set standards policies, processes and procedures.
  • Take action to follow up in case provided documents/information are not complete and/or relevant.
  • Contribute to the development of sound profitable business by creating effective referral networks, including internal business relationship with peers, internal stakeholders, and existing customers in order to achieve the targets.
  • Ensure the compliance with ABA’s internal policies, processes & procedure, core values, and code of conducts, etc. are maintained.

Skills and Qualification Required:

  • Bachelor degree in Business, Finance and Marketing field.
  • Minimum 2 years working experience in servicing area; preferred experiences in leading a small team is considered as additional value.
  • Negotiation and internal relationship building.
  • Organizational and time management skills.
  • Ability to work effectively in a team environment.
  • Competent in spoken and written English communication.
  • Computer literacy.
  1. IT support Officer (Night Shift)

Job Description

This role is responsible in monitoring and maintenance computer systems and network. He also handles for installing and configuration of computer systems, diagnose hardware/software faults and solve technical and applications problems. Moreover, he also handles for checking and reconnecting ATM booth power and connectivity, monitoring and maintenance.

Location

  • Sihanouk Ville Branch (1 post).

Duties and Responsibilities

  • Prepare and maintain IT operation, application and IT planning.
  • Managing corporate IT infrastructure includes VPN connectivity, Router, Switch and LAN maintenance, virus protection, phone system, power management, and camera security.
  • Perform minor repairs to hardware, software and equipment.
  • Set up equipment for employee use, performing or ensuring proper installation to investigate and resolve problems and to provide technical assistance and support.
  • Develop training materials and procedures, and/or train user in the proper use of hardware and software.
  • ATM & POS terminal installation and maintenance.
  • ATM cash loading.
  • Provide POS terminal training.
  • Support another POS & ATM related task as required by Terminal Team.

Skills and Specifications

  • Bachelor degree in IT, networking or related fields.
  • At least 2 years working experience in managing operation of IT operation, maintenance and database.
  • Knowledge of Windows operation under CISCO, VB 6.0 or VB.NET, MS Access, MS SQL Server, Phone System.
  • Have experienced with MFI or Bank would be advantage.
  • Ability to understand banking procedures, regulation and business.
  • Good command of Khmer and English.
  • Good communication and interpersonal skills.
  1. MYSQL Database Administrator

Job Description

We are looking for an experienced MySQL Database Manager who will be responsible for ensuring the performance, availability, and security of clusters of MySQL instances. You will also be responsible for orchestrating upgrades, backups, monitoring, and provisioning of database instances. You will also work with the other teams, preparing documentations and specifications as required.

Location

  • Head Office, Phnom Penh (1 post).

Duties and Responsibilities

  • Ensure performance, security, and availability of databases.
  • Handle common database procedures, such as upgrade, backup, recovery, monitoring, migration and replication.
  • Profile server resource usage, optimize and tweak as necessary.
  • Provision MySQL instances, both in clustered and non-clustered configurations.
  • Prepare documentations and specifications.
  • Collaborate with other team members and stakeholders.
  • Run daily check all logs to make sure DB is healthy and provide report to line manager.
  • Involve in database design with web developer and suggest high performance of database structure and indexing correctly.
  • Set up instance notification via email or SMS if any incident occurs.

Skills and Qualification Required

  • Strong proficiency in MySQL database management.
  • Able to configure the real-time monitoring of traffic at network entry level.
  • Strong proficiency in SQL injection, brute force attacks and other types of database attacks.
  • Decent experience with recent versions of MySQL.
  • Understanding of MySQL’s underlying storage engines, such as InnoDB and MyISAM.
  • Experience with replication configuration in MySQL.
  • Knowledge of de-factor standards and best practices in MySQL.
  • Proficient in writing and optimizing SQL statements.
  • Knowledge of MySQL features, such as its event scheduler.
  • Ability to plan resource requirements from high level specifications.
  • Familiarity with other SQL/NoSQL databases such as PostgreSQL, MongoDB, etc.
  • Knowledge of limitations in MySQL and their workarounds in contrast to other popular relational databases.
  • Proficient understanding of code versioning tools such as Git / SVN.
  • Proactively on any incident issue may happen.
  • Take ownership on assigned task and having high responsibility.
  • Used to manage big data of application and be able to set up load balancing traffic.
  • Required Linux commands.
  1. Head of Android Development Unit

Job Description

As the lead of our Android Development team you will dive head-first into creating innovative Android app solutions that advances ABA Bank’s digital businesses. You will join an inspiring and curious team of technologists dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. You’ll be tasked with keeping the team and other key stakeholders up to speed on the progress of what’s being developed. Coming in with an understanding of the importance of end-to-end software development – such as Agile frameworks-is the key. And best of all, you’ll be working with and sharing ideas, information and innovation with other teams from other departments/branches.

Location

  • Head Office, Phnom Penh (1 Post).

Duties and Responsibilities

  • Keep track of each Android team member’s leave reports.
  • Prepare performance reviews and evaluation of Android team members
  • Perform a regular follow-up meeting with each Android team member to ensure his/her wellbeing and happiness at work.
  • Research on new technologies and tools which can be beneficial to ABA projects
  • Apply them to ABA projects and processes.;
  • Ensure great code quality by reinforcing code reviews among all members
  • Prepare regular / occasional tech talk meetings with team members to share knowledge and building team spirit.
  • Develop new features
  • Fix existing bugs
  • Refactor the code base for better code quality and optimization

Skills and Specifications

  • Have at least Bachelor degree in Computer Science, Computer Engineering, Information Technology or other relevant fields.
  • Must have at least 5-year experience in Android app development; Kotlin would be an advantage.
  • Must have development experience using best practices and various design patterns.
  • Having experience in applying security layers including Runtime Application Self Protection and tools to protect against reverse engineering, tampering and piracy would be an advantage.
  • Have experience using tools such as JIRA, Confluence, Jenkins, etc.
  • Have experience working with Git and Git Flow, Gradle, etc.
  • Proficient in written and spoken English & Khmer
  1. Digital Product Owner

Job Description

To lead the development of innovative banking products by carrying the vision, validating the market, and putting it into effective value-driven product development plan in order to ensure that the delivery is of good quality and on schedule.

Location

  • Head Office, Phnom Penh (1 Post).

Responsibilities

  • Communicate the vision and collaborate with all related departments: digital technical teams, IT team, Card team, business team to drive development and plan on execution.
  • Develop detail product; project requirements/ use cases/ user stories for clarity of development scope.
  • Enforce on Scrum development framework across the development team.
  • Plan feature releases and manage effective launch to market.
  • Ensure feature release is of quality and on schedule.
  • Conduct training to other departments including but not limited to Product Sales and Contact Center.
  • Document and maintain effective product backlog and related documentation.
  • Collaborate in R&D activities and the creation of proof of concept of all new initiatives.

Skills and Qualification Required

  • 3 plus years of Digital related project management experience.
  • Good understanding of Scrum development framework and other Agile methodologies.
  • Understands how to effectively lead team, and manage product backlogs as well as release planning.
  • Quality-oriented mindset, attention to details.
  • Confident in making and justifying decisions, but flexible enough to change direction based on user feedback, stakeholder needs, and designer/ developer input.
  • Fluency in English; excellent communication skills, strong interpersonal skills; able to establish and maintain effective and collaborative working relationship.
  • Ability to work effectively under pressure with a high-energy and proactive style.
  • Knowledge/experience with JIRA and Confluence is a plus.
  1. Net Developer

Job Description

Net developer is responsible for build software using languages and technologies of the .NET framework. Net developer will create applications from scratch, configure existing systems and provide user support and should be a team player and excellent communicator.

Location

  • Head Office, Phnom Penh (1 Post).

Duties and Responsibilities

  • Participate in requirements analysis
  • Translate business requirements into technical solutions
  • Create technical design specifications and documentation
  • Execute processes to ensure application integrity and availability
  • Collaborate with internal teams to produce software design and architecture
  • Write clean, scalable code using .NET programming C# language
  • Test and deploy applications and systems
  • Revise, update, refactor and debug code
  • Improve existing software
  • Serve as an expert on applications and provide technical support
  • May research alternative development methodologies and make recommendations for team improvement

Skills and Specifications

  • More than 3 years’ experience in software design and development
  • Strong experience with .NET, C# and SQL Server
  • Participates in defining and guidance of development coding standards
  • Strong understanding of JavaScript, AJAX, JSON, jQuery, CSS and HTML5
  • Ability and desire to write object oriented, efficient and maintainable code
  • Ability and desire to write solid unit test cases
  • Experience in REST and WCF services
  • Web Services or Web APIs
  • Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))
  • Database design and development (Microsoft SQL Server)
  • Familiarity with architecture styles/APIs (REST, RPC)
  • Understanding of Agile methodologies
  • Excellent troubleshooting and communication skills
  • Experience with concurrent development source control (Git) and continuous integration Jenkins
  • Attention to detail.
  1. Sale Training Specialist

Job Description

Sales Training Specialist will assist Head of Sales to coordinate and support sales team to achieve their targets. This includes scheduling and overseeing sales training programs, identifying training needs as well as ensuring new employees receive proper training to meet their responsibilities successfully.

Location

  • Head Office, Phnom Penh (1 post).

Duties and Responsibilities

  • Evaluate each branch and individual sales performance to design the right quality training program to improve their performance.
  • Design on-board training new & existing staff and internees.
  • Develop proper training methods for sales team.
  • Effectively schedule individual & tam training plans on a regular basis.
  • Develop good training presentation.
  • Design training test.
  • Maintain training records.
  • Measure staff knowledge after training.
  • Arrange training schedules with HR and other trainers.
  • Preparing training materials & test.
  • Analyze products knowledge of sales team and report to Head of Sales for further support and improvement.
  • Support for conducting interview.
  • Proper manage staff turnover & movement.
  • Timely provide recruitment report.

Skills and Specifications

  • Bachelor’s degree in Banking, Finance, Accounting, Economic, Business Administration or relevant degree.
  • Knowledge of training methods and techniques.
  • Ability to manage training arrangement & schedules.
  • Good at PowerPoint & Presentation skills.
  • Strong organizational and team management skills.
  • Good speaking & writing in English.
  1. Dispute Management Specialist

Job Description

She/he is responsible for managing, allocating and solving any sorts of dispute occurring on ATMs, Cash-in, Internet Banking, Mobile Banking & OTC.

Location

  • Head Office, Phnom Penh (1 post).

Duties and Responsibilities

  • Receiving complaints/disputes from customers via Contact Center, Branch, NBC and/or other interactive channels.
  • Conciliating disputes between service providers and consumers to help them find resolutions.
  • Managing and allocating the dispute(s) to right & dedicated teams (sections).
  • Identifying key issues arising from a dispute, and gathering and analyzing relevant information.
  • Undertaking formal investigations.
  • Using bank system and knowledge, actively investigate customer complaints in a timely and effective manner.
  • Every dispute is required to be checked and verified no later than 24 hours upon receiving.
  • Investigating and escalating to the right and dedicated team.
  • Very accurately verify the disputed amount before credited back to the dispute raiser (customer).
  • Contacting customers to inform them about the dispute resolution cycle, Or asking for information & supporting documents.
  • Reporting immediately on any urgent case(s) which is required to be fixed to comply with bank operation and policy or fulfill customers’ needs.
  • Keep customer informed about the resolution and/or feedback every 24 hours.
  • Ensuring that all disputes are received and acknowledged by the complaint owner and keep complainant (complaint raiser) the progress of resolution.
  • Highly securing the customer’s confidentiality.
  • Preparing reports and other assigned tasks.
  • Well managed all the dispute records.
  • Produce monthly, quarterly and yearly report.
  • Provide sub-tasks.

Skills and Specifications

  • Excellent communication skills in English and Khmer (verbal and written) and interpersonal skills with the ability to influence outcomes.
  • Knowledge of information technology.
  • Attention to details and critical thinking skills.
  • Skills in supporting business development planning, documentation and implementation.
  • High level analytical skills with the ability to think literally and the flexibility to be able to work in an environment of change.
  • Team-working spirit and able to work independently.
  1. Compliant Resolution Specialist

Job Description

She/he is responsible for solving any sorts of complaint occurring on all banking services providing.

Location

  • Head Office, Phnom Penh (1 post).

Duties and Responsibilities

  • Being responsible for receiving, resolving (if achievable during first-stage of resolution) registering complaints from all interactive channels, including reports from front-line staff and/or the Champion into FT system.
  • Ensuring that all complaints are received and acknowledged by the complaint owner and keep complainant (complaint raiser) the progress of resolution.
  • Using bank system and knowledge, actively investigate customer complaints in a timely and effective manner.
  • Every complaint is required to be checked and verified no later than 24 hours upon receiving.
  • Investigating and escalating to the right and dedicated team.
  • Following up with internal relevant teams.
  • Contacting customers to inform them about the resolution cycle, or asking for information & supporting documents.
  • Reporting immediately on any urgent case(s) which is required to be fixed to comply with bank operation and policy or fulfill customers’ needs.
  • Keep customer informed about the resolution and/or feedback every 24 hours.
  • Ensuring that all complaints are received and acknowledged by the complaint owner and keep complainant (complaint raiser) the progress of resolution.
  • Highly securing the customer’s confidentiality.
  • Preparing reports and other assigned tasks.
  • Well managed all the dispute records.
  • Produce monthly, quarterly and yearly report.
  • Provide sub-tasks.

Skills and Specifications

  • Excellent communication skills in English and Khmer (verbal and written) and interpersonal skills with the ability to influence outcomes.
  • Knowledge of information technology.
  • Attention to details and critical thinking skills.
  • Skills in supporting business development planning, documentation and implementation.
  • High level analytical skills with the ability to think literally and the flexibility to be able to work in an environment of change.
  • Team-working spirit and able to work independently.
  • Previous banking experience and handling customer’s complaint is a plus.
  • Chinese is a plus.
  1. SME Loan Officer

Job Description

SME Loan Officer is responsible for processing loan applications for SME and corporate clients, as well as monitoring the loan portfolio.

Location

  • Angk Snoul District Branch (2 posts).
  • Krong Bavet Branch (2 posts).
  • Chbar Ampov Branch, Phnom Penh (1 post).
  • Chomkar Doung Branch, Phnom Penh (1 post).
  • Chom Chao Branch, Phnom Penh (1 post).
  • Central Market Branch, Phnom Penh (1 post).
  • Cheung Prey District Branch (1 post).
  • Kampong Chhnang Branch (1 post).
  • Kratie Branch (3 posts).
  • Kiey Svay District Branch (2 posts).
  • Mukh Kampul District Branch (2 posts).
  • Mao Tse Tung Branch, Phnom Penh (1 post).
  • Ou Baek K’am Branch, Phnom Peh (2 posts).
  • Phsar Derm Thkov Branch, Phnom Penh (1 post).
  • Peam Ror District Branch (1 post).
  • Pursat Branch (1 post).
  • Phsar Leu Branch, Siem Reap (2 posts).
  • Prey Veng Branch (1 post).
  • Ratanakiri Branhc (1 post).
  • Steung Mean Chey Branch (1 post).
  • Saen Sokh Branch, Phnom Penh (1 post).
  • Santhor Muk Branch, Phnom Penh (1 post).
  • Sothearos Branch 2 posts).
  • Svay Rieng Branch (1 post).
  • Toul Kork Branch, Phnom Penh (1 post).

Duties and Responsibilities

  • Prospects new clients and assists them for loan application.
  • Has the ability to analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrower.
  • Conducts loan appraisal and collects detailed information (personal, business, and guaranties) and arrange to open new loan account.
  • Prepares and execute loan contracts and arrange for disbursement of loan in kind.
  • Have good knowledge about guideline of regulatory body and able to prepare loan reports for internal and external use.
  • Monitors the loan and follows up of the timely repayment.
  • Maintains contact and maintain good relationship with client.
  • Ensure full compliance with all in-place ABA policies & procedures and with audit recommendations.

Personal Traits

  • Good understanding of business processes.
  • Ability to communicate and to maintain good relationship with the client.
  • Good presentation skills and excellent courteous attitude; social concern.
  • Ability to work in confidentiality; ability to work in the field.

Skills and Specifications

  • Bachelor degree in banking & finance or accounting
  • At least 1-year prior experience in credit department in commercial banks.
  • Organizational and time management skills.
  • Ability to work effectively in a team environment.
  • Negotiation and internal relationship building.
  • Sound written and verbal English communication skills.
  • Advanced computer skills (MS Word, Excel, PowerPoint).
  • Analysis and reporting skills.
  • Proficient Khmer typing skills.
  • Problem solving and decision making.
  1. Recruitment Officer

Job Description

Recruitment Officer is responsible for manage recruitment activities of departments and branches while focusing on recruitment process is transparence and ensuring the best possible talent is hired; and pay more attention on involvement people to ensure they was provided a customer satisfactory which representative of ABA Bank image.

Location

  • Head Office, Phnom Penh (2 posts).

Duties and Responsibilities

  • Make plane and manage recruitment and selected the application to fill vacancy position.
  • Monitor and control Such as labor law, solving problem and coordinate with departmental supervisor on issue happening develop HR policies.
  • Good relationships with hiring managers and department head in order to forecast recruitment needs; provide consultation to hiring manager and recommend innovative and cost-effective recruiting strategies to current and future business requirements.
  • Timely sourcing, tracking and hiring of quality candidates, also continuous communication with all respective hiring managers with information on staffing progress, identification and prioritization of staffing needs and follow up on candidate interviews.
  • Leverage the applicant tracking system to manage all open requisitions and candidate pipelines.
  • Lead talent program process pre-candidate’s identification; market analysis.
  • Being a contact point between new staff and hiring managers to coordinate, communicate of their new employment such as discussion over job description, target setting and expectation of concerning people.
  • keep closely relation with new recruited employee to response their concern/any quires.
  • Performance management for first month of employment, pre- checking.
  • Ensure recruitment process and hire practice are in compliance with recruitment policies and procedure.

Skills and Specifications

  • Bachelor degree in human resource management, finance and banking or any related field.
  • 1-year experience in recruitment and selection is a plus.
  • Good interviewing skills for establishing rapport with candidate and gathering information for hiring decisions.
  • Organization and time management skills.
  • Ability to prioritize and meet deadlines.
  • Maintain high level of confidentiality regarding employee information.
  • Attention to details and accuracy.
  • Able to travel to various branch locations as needed.
  • Good in communication and presentation skill.
  • Good computer competency (Microsoft Office: Ms. Word, Ms. Excel, Power point, Visio, etc).
  1. Credit Operation Officer

Job Description

Credit Operation Officer is responsible for reviewing of legal documentation, ensuring order and completeness of legal files after loans were disbursed including approved loans’ resolution and supported documents of loans.

Location

  • Head Office, Phnom Penh (1 post).

Duties and Responsibilities

  • Managing delivery of email correspondence from branches to team members.
  • Leading disbursement team members to perform their daily transactions efficiently.
  • Ensuring completion of legal documents and its supportive papers before implementing loan operation in system etc.
  • Compiling refinanced loans and related reports in a proper database.
  • Authorizing and maintaining correspondence between branches and loan disbursement team i.e. loan release, loan amendments, loan disbursement etc.
  • Informing branches of loan documents’ errors for rectification subject to individual permitted loan limit.

Skills and Specifications

  • Having bachelor degree of banking fields or IT related degree.
  • Having experience of the relevant job would be an advance.
  • Holding computer skills i.e. MS Word and Excel and other applications
  • Having good personality.
  • Being able to communicate and write in both English and Khmer.
  • Being able to work under pressure.
  1. Micro Business Loan Supervisor

Job Description

Micro Business Loan Supervisor is responsible for monitoring micro loan officers and also be responsible on-the-job coaching and development of loan; as well as to ensure the smooth daily operations and lending activities of the branch.

Location

  • Banteay Meanchey Branch (1 post).
  • Baray District Branch (1 post).
  • Chamkar Doung Branch (1 post).
  • Chom Chao Branch (2 post).
  • Central Market Branch (1 post).
  • Cheung Prey District Branch (1 post).
  • Kompot Branch (1 post).
  • Kratie Branch (1 post).
  • Kandal Stueng District Branch (1 post).
  • Mukh Kampul District Branch (1 post).
  • Memot District Branch (1 post).
  • Moung Russei District Branch (1 post).
  • Mao Tse Tung Branch (1 post).
  • Phsar Derm Thkov Branch, Phnom Penh (2 post).
  • Pursat Branch (1 post).
  • Phsar Leu Branch, Siem Reap (1 post).
  • Russey Keo Branch, Phnom Penh (1 post).
  • Sihanouk Ville Branch (1 post).
  • Steung Mean Chey Branch (1 post).
  • Siem Reap Branch (1 post).
  • Sothearos Branch, Phnom Penh (1 post).
  • Tboung Khmum Branch (1 post).
  • Takhmao Branch (1 post).

Duties and Responsibilities

  • Exercise direct supervision over the Micro Business Loan Officers and loans solicited by Micro Business Loan Officers.
  • Takes the lead in promoting the product particularly in conducting the client orientation.
  • Responsible for reviewing of loan application brought by Micro Business Loan Officers.
  • Present credit case to competent authority for further approval of the loan.
  • Responsible for the on-the-job coaching and development of loan assessment skills of Micro Business Loan Officers.
  • Conducts daily monitoring of loan accounts and settlements.
  • Helping the Micro Business Loan Officer’s handle their more difficult collection cases.
  • Responsible for the attainment of performance target of the unit.
  • Review MIS Reports on a regular basis.
  • Coordinate with Head Office Recovery and Legal team to recover the default loan if any.

Skills and Qualification Required

  • Bachelor degree in the field of business, economic, law or other equivalent is advantage.
  • At least 3 years’ experience in Micro-Finance Industry.
  • Strong leadership and management skills with the ability to make decisive decision in the tough circumstances.
  • High self-motivation with strong interpersonal skill and able to motivate and convince others.
  • Good communication skills, especially with local authorities and court leagues.
  • Good command of computer literacy and English language.
  1. Micro Business Loan Trainee

Job Description

Micro Business Loan Trainee is responsible for processing and analyzing Micro Business Loan applications and conduct credit investigations, reports and more.

Location

  • All Phnom Penh and Provincial Branches (50 posts).

Duties and Responsibilities

  • Solicits potential and existing clients in accordance with the guidelines stated in the micro business loan policies and procedures.
  • Analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrowers.
  • Receives and screens loan applications.
  • Conducts sit visit of secure collateral.
  • Follows up delinquent clients immediately and refers to immediate supervisor.
  • Responsible for the attainment of his/her performance targets.
  • Responsible for processing registration of title deed at local authorities and Land office.

Skills and Qualification Required

  • Minimum High School graduated, under graduated, Bachelor Degree of any related fields.
  • One (1) year working experience in selling/any related fields is a plus.
  • Presents high attention to details.
  • Has a good understanding of banking products and service/lending part is more preferable.
  • Hardworking, commitment, ability to communicate and self-motivated person.
  • Has good interpersonal skill.
  • Computer skills: MS. Word & Excel.
  • Language: English and Khmer.
  • Be able to travel based on location set.
  1. Client Acquisition officer

Job Description

Client Acquisition Officer is responsible for achieving branch sales targets by providing customers with an easy and friendly banking experience, which identifies and meets customers’ transnational and sales needs.

Location

  • Siem Reap Branch (1 post).
  • Bavet Branch (1 post).

Duties and Responsibilities

  • Make customer presentations and Identify sales opportunity for new business for new customers.
  • Contribute to the development of sound profitable business by continuing on-board new customers and increasing the customer’s portfolio.
  • Agree challenging daily, weekly, and monthly targets for yourself with your branch manager/ head of department. Regularly evaluate these targets – when results fall short of target, understand why and agree what to do differently to improve performance with your line manager.
  • Keep up to day with ABA’s products suite and marketing campaigns to ensure superior product knowledge.
  • Develop and implement effective customer retention strategies.

Skills and Qualification Required

  • Excellent customer services skills.
  • Time management skills.
  • Ability to work effectively in a team environment.
  • Sales, negotiation and relationship building.
  • Sound written and verbal communication skills.
  • High degree of self-motivation.
  • Very good interpersonal skills.
  • Complaint resolving.
  • Computer literacy.

How to apply

Closing date:  07th January, 2019

  • Interested and qualified applicants should submit only your updated covering letter and CV stating the position you apply for with current photo (4×6) through our E-mail: recruitment@ababank.com
  • Note: For more vacancies please visit our website: ababank.com  if the above job advertisement doesn’t meet your career goal.

 

Title Many Positions Categories Others
Location Phnom Penh Start Date
Salary Closing Date Jan 8, 2019
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