Job: Many Positions

ABA Bank is one of Cambodia’s premier banking institutions founded in 1996 as the Advanced Bank of Asia Limited.

ABA Bank is now a multi-branch network universal commercial bank offering a full range of products and services to all Cambodians.  Here at ABA Bank we are always looking for Competence and Ambition candidates to join our team.

 

  1. Micro Business Loan Officer

Job Description

Micro Business Loan Officer is responsible for processing and analyzing micro business loan applications and conduct credit investigations, reports and more.

Location

  • All branches (100 posts).

Duties and Responsibilities

  • Solicits potential and existing clients in accordance with the guidelines stated in the micro business loan policies and procedures.
  • Analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrower.
  • Receives and screens loan applications.
  • Conducts credit investigation for borrowers and their co-makers.
  • Evaluates cash flow of loan applicants.
  • Conducts sit visit of secure collateral.
  • Ascertains the completeness of loan documents.
  • Follows up delinquent clients immediately and refers to immediate supervisor.
  • Recommends remedial measures for delinquent clients in accordance with the recovery policies and procedures of the Bank.
  • Responsible for the attainment of his/her performance targets.

Skills and Specifications

  • Refer from MFI.
  • Bachelor with major in banking and finance, accounting, management and marketing or related field.
  • At least one-year experience in micro finance institution/commercial bank or related field.
  • English proficiency.
  • Good level of computer program (MS Word & Excel).
  • Good understanding of business process.
  • Hardworking, commitment, ability to communicate and self-motivated person.
  • Good interpersonal skills.
  • Attention to details.
  1. SME Loan Officer

Job Description

SME Loan Officer is responsible for processing loan applications for SME and corporate clients, as well as monitoring the loan portfolio.

Location

  • All branches (50 posts).

Duties and Responsibilities

  • Prospects new clients and assists them for loan application.
  • Be able analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrower.
  • Conducts loan appraisal and collects detailed information (personal, business, and guaranties) and arrange to open new loan account.
  • Prepares and execute loan contracts and arrange for disbursement of loan in kind.
  • Have good knowledge about guideline of regulatory body and able to prepare loan reports for internal and external use.
  • Monitors the loan and follows up of the timely repayment.
  • Maintains contact and maintain good relationship with client.
  • Ensure full compliance with all in-place ABA policies & procedures and with audit recommendations.

Personal Traits

  • Good understanding of business processes.
  • Ability to communicate and to maintain good relationship with the client.
  • Good presentation skills and excellent courteous attitude; social concern.
  • Ability to work in confidentiality; ability to work in the field.

Skills and Specifications

  • Bachelor’s degree in banking & finance or accounting
  • At least 1-year prior experience in credit department in commercial banks.
  • Organizational and time management skills.
  • Ability to work effectively in a team environment.
  • Negotiation and internal relationship building.
  • Sound written and verbal English communication skills.
  • Advanced computer skills (MS Word, Excel, PowerPoint).
  • Analysis and reporting skills.
  • Proficient Khmer typing skills.
  • Problem solving and decision making.
  1. Junior Micro Business Loan Officer

Job Description

Junior Micro Business Loan Officer is responsible for processing and analyzing Micro Business Loan applications and conduct credit investigations, reports and more.

Location

  • Phnom Penh and Province Branches (15 posts).

Duties and Responsibilities

  • Solicits potential and existing clients in accordance with the guidelines stated in the micro business loan policies and procedures.
  • Analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrowers.
  • Receives and screens loan applications.
  • Conducts sit visit of secure collateral.
  • Follows up delinquent clients immediately and refers to immediate supervisor.
  • Responsible for the attainment of his/her performance targets.
  • Responsible for processing registration of title deed at local authorities and Land office.

Skills and Specifications

  • Minimum High School graduated, under graduated, bachelor’s degree of any related fields.
  • One (1) year working experience in selling/any related fields is a plus.
  • Presents high attention to details.
  • Has a good understanding of banking products and service/lending part is more preferable?
  • Hardworking, commitment, ability to communicate and self-motivated person.
  • Has good interpersonal skill.
  • Computer skills: MS. Word & Excel.
  • Language: English and Khmer.
  • Be able to travel based on location set.

 

  1. Micro Business Loan Trainee

Job Description

Micro Business Loan Trainee is responsible for processing and analyzing Micro Business Loan applications and conduct credit investigations, reports and more.

Location

  • All Phnom Penh and Provincial Branches (120 posts).

Duties and Responsibilities

  • Solicits potential and existing clients in accordance with the guidelines stated in the micro business loan policies and procedures.
  • Analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrowers.
  • Receives and screens loan applications.
  • Conducts sit visit of secure collateral.
  • Follows up delinquent clients immediately and refers to immediate supervisor.
  • Responsible for the attainment of his/her performance targets.
  • Responsible for processing registration of title deed at local authorities and Land office.

Skills and Qualification Required

  • Minimum High School graduated, under graduated, bachelor’s degree of any related fields.
  • One (1) year working experience in selling/any related fields is a plus.
  • Presents high attention to details.
  • Has a good understanding of banking products and service/lending part is more preferable?
  • Hardworking, commitment, ability to communicate and self-motivated person.
  • Has good interpersonal skill.
  • Computer skills: MS. Word & Excel.
  • Language: English and Khmer.
  • Be able to travel based on location set.
  1. IT Support Officer

Job Description

This role is responsible in monitoring and maintenance computer systems and network. He also handles for installing and configuration of computer systems, diagnose hardware/software faults and solve technical and applications problems. Moreover, he also handles for checking and reconnecting ATM booth power and connectivity, monitoring and maintenance.

Location

  • Phnom Penh and Province Branches (10 Posts).

Duties and Responsibilities

  • Prepare and maintain IT operation, application and IT planning.
  • Managing corporate IT infrastructure includes VPN connectivity, Router, Switch and LAN maintenance, virus protection, phone system, power management, and camera security.
  • Perform minor repairs to hardware, software and equipment.
  • Set up equipment for employee use, performing or ensuring proper installation to investigate and resolve problems and to provide technical assistance and support.
  • Develop training materials and procedures, and/or train user in the proper use of hardware and software.
  • ATM & POS terminal installation and maintenance.
  • ATM cash loading.
  • Provide POS terminal training.
  • Support another POS & ATM related task as required by Terminal Team.

Skills and Specifications

  • Bachelor’s degree in IT, networking or related fields.
  • At least 2 years working experience in managing operation of IT operation, maintenance and database.
  • Knowledge of Windows operation under CISCO, VB 6.0 or VB.NET, MS Access, MS SQL Server, Phone System.
  • Have experienced with MFI or Bank would be advantage.
  • Ability to understand banking procedures, regulation and business.
  • Good command of Khmer and English.
  • Good communication and interpersonal skills.
  1. Contact Center Consultant

Job Description

Contact Center Consultant is responsible for providing great customer experience by delivering excellent customer service and quality service standard for inbound and outbound calls.

We realize that our greatest asset is our people. That is why we are creating a unique climate of inspiration, leadership, values and great opportunities that will enable the best in the market to thrive as part of our diverse team.

Location

  • Head Office, Phnom Penh (5 posts).

Duties and Responsibilities

  1. Inbound call
  • Respond to customer inquiries by following the customer service standard and script provided by ABA Bank.
  • Research required information using available resources (if assigned by Head of department).
  • Handle/ resolve customer complaints (if doable in your level) and/or Identify and escalate priority issues/complaints to the right person of the units which a complaint/issue raised to.
  • Perform your role and contact point from the client to follow up and close the complaint/issue.
  • Follow‐up customer calls where necessary.
  • Provide customers with product and service information, terms and conditions if asked by the client.
  • Route calls to appropriate departments if a query/complaint is not manageable within your discretion.
  • Complete call logs and prepare call reports on the timely manner.
  1. Outbound Calls
  • Contact businesses or private individuals by phone to survey about the service provided by ABA Bank.
  • Deliver prepared sales scripts to persuade potential customers to purchase a product or service if you are asked.
  • Describe products and services, respond to questions, identify for the opportunity for sales, obtain customer information, and refer sales opportunity to Relationship Manager/ Consultant.
  • Data entry and maintenance of customer/potential customer data bases.
  • Follow‐up on initial contacts.
  • Maintain records of telephonic interactions, orders and accounts.
  • Keep a close eye on your local competitors – what they do and how they perform. Plan to gain market share.
  • Keep up to date with ABA’s products suite and marketing campaigns to ensure superior product knowledge.

Skills and Specifications

  • Prefer male only.
  • Organizational and time management skills.
  • Ability to work effectively in a team environment.
  • Sound written and verbal communication skills.
  • High degree of self‐motivation and excellent interpersonal skills.
  • Computer literacy.
  • Understanding of basic banking products and services.
  • Practical knowledge of operating risk and compliance policies and procedures.
  1. Merchant Sales Consultant

Job Description

Merchant Sales Consultant is responsible for soliciting and maintaining relationships with merchant service customers.

Location

  • Head Office, Phnom Penh (11 Posts).
  • Siem Reap Branch (3 posts).
  • Shihanuok Ville Branch (4 posts).
  • Kampot Branch (2 posts).

Duties and Responsibilities

  • Sale of merchant service “Pay Way” by contribute to the development of sound profitable business by creating effective referral networks
  • Develop and implement effective customer retention strategies. Manage relationships with aligned portfolio of merchant service clients to increase products penetration and retaining relationship.
  • Co-manage compliance and sales with merchant sales manager.
  • Manage sales information and sales forecast comparing to market.
  • Merchant compliance checking.
  • Provide training and produce demonstration.
  • Keep good relationship with customer.
  • Perform other tasks assigned by line manager.

Skills and Requirement

  • Bachelor’s Degree in Business or related field.
  • At least 1 years with merchant sale experience or banking experience.
  • Excellent customer service skill.
  • Time management skill.
  • Ability to work effectively in a team environment.
  • Sales, negotiation and relationship building.
  • Good interpersonal skill.
  • Computer literacy.
  1. Dispute Resolution Officer

Job Description

S/he is responsible for solving any sorts of dispute occurring on debit or credit cards of the customers, merchants, and ATM terminals. Besides, s/he has to deal with embossing cards and other tasks assigned by manager.

Location

  • Head Office, Phnom Penh (4 posts).

Job Description

  • Check daily suspicious card transactions and notify cardholder(s) about those suspicious transactions in a timely manner.
  • Follow up with Client Service Advisor or contact customer directly so as to inform them about dispute resolution cycle or ask for information and supporting documentation.
  • Control and monitor embossers and printers in terms of status, operation, connection and other support.
  • Report immediately on any urgent case(s) which needs to be fixed to comply with bank operation or fulfill customer needs.
  • Learn and Adapt to Operating Regulations set by each International Payment System.

Skill and Requirement

  • Bachelor’s degree in banking and finance, English literature, or equivalence.
  • Knowledge of banking operation, e-banking features and components.
  • Basic knowledge of information technology.
  • Good interpersonal skills and communications skills.
  • Good at written and spoken English language.
  • Good conceptual, organizational, analytical, and problem-solving abilities.
  • Strong abilities to work as a team member.
  • Ability to work independently and have participation involvement in developing new initiatives.
  1. Payroll Service Officer

Job Description

Payroll Service Officer is responsible for achieving payroll targets by providing customers with an easy and friendly banking experience, including the understanding of customer needs and choices, the communication of product features and benefits and the effective follow up and building of the internal relationship.

Location

  • Head Office, Phnom Penh (5 Posts).

Duties and Responsibilities

  • Calling direct to new client for make appointment.
  • Presentation company payroll service to prospect clients.
  • Follow up, convince and negotiate with prospect account to close.
  • Handle request document to sales support and to product team.
  • Gather feedback from client to develop recommended solutions.
  • Handle client complaint, question and another request.
  • Maintaining and developing relationships with existing client in person and via telephone calls and emails.
  • Preparing daily, weekly sale report to Line Manager.
  • Assist Line Manager for achievement target monthly.
  • Work closely with other departments within the organization.
  • Understand payroll competitor on the market.
  • Other task assigned by Line Manager.
  • Provide outstanding and consistent advice and service that will make our customer satisfied, using ABA’s defined service standards as a reference point all the times.

Skills and Specifications

  • Excellent Customer Services Skills.
  • Time management skills.
  • Ability to work effectively in a team environment.
  • Sales, negotiation and relationship building.
  • Sound written and verbal communication skills.
  • Very good interpersonal skills.
  • Computer literacy.
  1. Card Processing Officer

Job Description

Card Processing Officer is responsible for Settlement of Master card, Visa Card, and Union Pay International, crediting and holding merchant transactions, controlling and reimbursing credit card, delivering credit card information to cardholder.

Location

  • Head Office, Phnom Penh (5 posts).

Duties and Responsibilities

  • Crediting and holding merchant transactions.
  • Controlling and reimbursing credit card.
  • Delivering credit card information to cardholder.
  • ATM cash loading and adjustment.
  • Processing card clearing transactions.
  • Settlement of Master card, Visa Card, and Union Pay International.
  • Assisting in charge back flow.
  • Processing Key-In for merchant transactions.
  • EDC Settlement.
  • Solving customer’s dispute transactions and merchant holder problems.
  • Incoming and Outgoing file to/from intra-banks.
  • Being a Trainer for staffs’ training.
  • Annual fee charge of Master Card and Visa Card.
  • Process Purchase order Pincode/Pinless from operators.
  • Settle sold Pincode/Pinless/bill payment to operators.
  • Collect payment from PayGo on sold prepaid products.
  • Settle sold pinless by ABA to PayGo and reverse any declined top-up to customers.
  • Resolve complaint related to error in top-up or bill payment.
  • Deposit Merchant transactions.
  • Monitor credit card settlement.
  • Verify and post necessary adjustment for ATMs’ GL when Teller loads new cash Doing.
  • Post billing transactions to cardholder accounts.
  • Release block for unbilled transactions.

Skills and Qualification Required

  • Bachelor’s degree in business, communications, computer science, IT or equivalent work or educational experience.
  • 2 to 3 years’ experience in Card operations.
  • Good interpersonal skills and communications skills (oral and written) in English language.
  • Willing to learn new things.
  • Good conceptual, organizational, analytical, and problem-solving skills.
  • Good project management skills.
  • Ability to collect operational data, establish facts and draw valid conclusions as well as formulate ideas and recommendations.
  • Analytic, patient, attention and responsible.
  • Able to work under pressure.
  1. Client Acquisition Officer

Job Description

Client Acquisition Officer is responsible for achieving branch sales targets by providing customers with an easy and friendly banking experience, which identifies and meets customers’ transnational and sales needs.

Location

  • Phnom Penh and Province Branches (10 posts).

Duties and Responsibilities

  • Make customer presentations and Identify sales opportunity for new business for new customers.
  • Contribute to the development of sound profitable business by continuing on-board new customers and increasing the customer’s portfolio.
  • Agree challenging daily, weekly, and monthly targets for yourself with your branch manager/ head of department. Regularly evaluate these targets – when results fall short of target, understand why and agree what to do differently to improve performance with your line manager.
  • Keep up to day with ABA’s products suite and marketing campaigns to ensure superior product knowledge.
  • Develop and implement effective customer retention strategies.

Skills and Qualification Required

  • Excellent customer services skills.
  • Time management skills.
  • Ability to work effectively in a team environment.
  • Sales, negotiation and relationship building.
  • Sound written and verbal communication skills.
  • High degree of self-motivation.
  • Very good interpersonal skills.
  • Complaint resolving.
  • Computer literacy.

 

Closing date:  16th June 2019

How to apply

Interested and qualified applicants should submit only your updated covering letter and CV stating the position you apply for with current photo (4×6) through our E-mail: recruitment@ababank.com

 

Note:  For more vacancies please visit our website: www.ababank.com   if the above job advertisement doesn’t meet your career goal.

Title Many Positions Categories Banking/Insurance
Location Many Provinces Start Date
Salary Closing Date Jun 16, 2019
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