Job: Many Positions

ABA Bank is one of Cambodia’s premier banking institutions founded in 1996 as the Advanced Bank of Asia Limited.

ABA Bank is now a multi-branch network universal commercial bank offering a full range of products and services to all Cambodians.  Here at ABA Bank we are always looking for Competence and Ambition candidates to join our team.

  1. Client Acquisition Trainee

Job Description

Client Acquisition Trainee is responsible for achieving branch sales targets by providing customers with an easy and friendly banking experience, which identifies and meets customers’ transnational and sales needs.

Location

  • Any Branches (100 Posts).

 

Duties and Responsibilities

  • Make customer presentations and Identify sales opportunity for new business for new customers.
  • Contribute to the development of sound profitable business by continuing on-board new customers and increasing the customer’s portfolio.
  • Agree challenging daily, weekly, and monthly targets for yourself with your branch manager/ head of department. Regularly evaluate these targets – when results fall short of target, understand why and agree what to do differently to improve performance with your line manager.
  • Keep up to day with ABA’s products suite and marketing campaigns to ensure superior product knowledge.

 

Skills and Qualification Required

  • Time management skills.
  • Ability to work effectively in a team environment.
  • Sales, negotiation and relationship building.
  • Sound written and verbal communication skills.
  • High degree of self-motivation.
  • Very good interpersonal skills.
  • Complaint resolving.
  • Computer literacy.

 

 

 

  1. Micro Business Loan Trainee

 

Job Description

Micro Business Loan Trainee is responsible for processing and analyzing Micro Business Loan applications and conduct credit investigations, reports and more.

 

Location

  • All Phnom Penh and Provincial Branches (100 posts).

 

Duties and Responsibilities

  • Solicits potential and existing clients in accordance with the guidelines stated in the micro business loan policies and procedures.
  • Analyze and interpret financial statements of the business to access the repayment capacity and financial soundness of the borrowers.
  • Receives and screens loan applications.
  • Conducts sit visit of secure collateral.
  • Follows up delinquent clients immediately and refers to immediate supervisor.
  • Responsible for the attainment of his/her performance targets.
  • Responsible for processing registration of title deed at local authorities and Land office.

 

Skills and Qualification Required

  • Minimum High School graduated, under graduated, bachelor’s degree of any related fields.
  • One (1) year working experience in selling/any related fields is a plus.
  • Presents high attention to details.
  • Has a good understanding of banking products and service/lending part is more preferable.
  • Hardworking, commitment, ability to communicate and self-motivated person.
  • Has good interpersonal skill.
  • Computer skills: MS. Word & Excel.
  • Language: English and Khmer.
  • Be able to travel based on location set.
  1. Contact Center Consultant

Job Description

Contact Center Consultant is responsible for providing great customer experience by delivering excellent customer service and quality service standard for inbound and outbound calls.

We realize that our greatest asset is our people. That is why we are creating a unique climate of inspiration, leadership, values and great opportunities that will enable the best in the market to thrive as part of our diverse team.

Location

  • Head Office, Phnom Penh (3 posts).

Duties and Responsibilities

  1. Inbound call
  • Respond to customer inquiries by following the customer service standard and script provided by ABA Bank.
  • Research required information using available resources (if assigned by Head of department).
  • Handle/ resolve customer complaints (if doable in your level) and/or Identify and escalate priority issues/complaints to the right person of the units which a complaint/issue raised to.
  • Perform your role and contact point from the client to follow up and close the complaint/issue.
  • Follow‐up customer calls where necessary.
  • Provide customers with product and service information, terms and conditions if asked by the client.
  • Route calls to appropriate departments if a query/complaint is not manageable within your discretion.
  • Complete call logs and prepare call reports on the timely manner.
  1. Outbound Calls
  • Contact businesses or private individuals by phone to survey about the service provided by ABA Bank.
  • Deliver prepared sales scripts to persuade potential customers to purchase a product or service if you are asked.
  • Describe products and services, respond to questions, identify for the opportunity for sales, obtain customer information, and refer sales opportunity to Relationship Manager/ Consultant.
  • Data entry and maintenance of customer/potential customer data bases.
  • Follow‐up on initial contacts.
  • Maintain records of telephonic interactions, orders and accounts.
  • Keep a close eye on your local competitors – what they do and how they perform. Plan to gain market share.
  • Keep up to date with ABA’s products suite and marketing campaigns to ensure superior product knowledge.

Skills and Specifications

  • Prefer male only.
  • Organizational and time management skills.
  • Ability to work effectively in a team environment.
  • Sound written and verbal communication skills.
  • High degree of self‐motivation and excellent interpersonal skills.
  • Computer literacy.
  • Understanding of basic banking products and services.
  • Practical knowledge of operating risk and compliance policies and procedures.
  1. Micro Business Loan Officer

Job Description

Micro Business Loan Officer is responsible for processing and analyzing micro business loan applications and conduct credit investigations, reports and more.

Location

  • All branches (100 posts).

Duties and Responsibilities

  • Solicits potential and existing clients in accordance with the guidelines stated in the micro business loan policies and procedures.
  • Analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrower.
  • Receives and screens loan applications.
  • Conducts credit investigation for borrowers and their co-makers.
  • Evaluates cash flow of loan applicants.
  • Conducts sit visit of secure collateral.
  • Ascertains the completeness of loan documents.
  • Follows up delinquent clients immediately and refers to immediate supervisor.
  • Recommends remedial measures for delinquent clients in accordance with the recovery policies and procedures of the Bank.
  • Responsible for the attainment of his/her performance targets.

Skills and Specifications

  • Refer from MFI.
  • Bachelor with major in banking and finance, accounting, management and marketing or related field.
  • At least one-year experience in micro finance institution/commercial bank or related field.
  • English proficiency.
  • Good level of computer program (MS Word & Excel).
  • Good understanding of business process.
  • Hardworking, commitment, ability to communicate and self-motivated person.
  • Good interpersonal skills.
  • Attention to details.
  1. SME Loan Officer

Job Description

SME Loan Officer is responsible for processing loan applications for SME and corporate clients, as well as monitoring the loan portfolio.

Location

  • All branches (20 posts).

Duties and Responsibilities

  • Prospects new clients and assists them for loan application.
  • Has the ability to analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrower.
  • Conducts loan appraisal and collects detailed information (personal, business, and guaranties) and arrange to open new loan account.
  • Prepares and execute loan contracts and arrange for disbursement of loan in kind.
  • Have good knowledge about guideline of regulatory body and able to prepare loan reports for internal and external use.
  • Monitors the loan and follows up of the timely repayment.
  • Maintains contact and maintain good relationship with client.
  • Ensure full compliance with all in-place ABA policies & procedures and with audit recommendations.

Personal Traits

  • Good understanding of business processes.
  • Ability to communicate and to maintain good relationship with the client.
  • Good presentation skills and excellent courteous attitude; social concern.
  • Ability to work in confidentiality; ability to work in the field.

Skills and Specifications

  • Bachelor’s degree in banking & finance or accounting
  • At least 1-year prior experience in credit department in commercial banks.
  • Organizational and time management skills.
  • Ability to work effectively in a team environment.
  • Negotiation and internal relationship building.
  • Sound written and verbal English communication skills.
  • Advanced computer skills (MS Word, Excel, PowerPoint).
  • Analysis and reporting skills.
  • Proficient Khmer typing skills.
  • Problem solving and decision making.
  1. System Administrator

Job Description

S/he is responsible for daily troubleshooting and maintenance of all bank’s servers to ensure bank’s servers serving 24/7 by using redundancy schema. In addition, s/he oversees preparing performance report weekly, monthly making backup of all servers, applying update patch to safeguard security breaches. Furthermore, preparing list of spare equipment stored in the bank for replacement purposes in emergency.

Location

  • Head Office, Phnom Penh (2 posts).

Duties and Responsibilities

  • Keeping all bank’s servers serving 24/7, using redundancy schema for all servers.
  • Making backups of all servers based on schedule approved by CTO. Report of backups made shall be sent to CTO each Monday for past week.
  • Monitoring and maintenance of uninterruptible power supply of server rooms of the bank. Maintaining UPS replacement schedule due to aging of UPSs. The schedule shall be reviewed annually and approved by CTO.
  • Weekly testing of take over generator. Such test shall be done weekly in cooperation with administration department. The test report shall be sent to CTO.
  • Reviewing list access cards allowed entering server rooms of the bank in cooperation with security department. Review report shall be done monthly. Review report shall be sent to CTO.
  • Organization of “Support team” to communicate with other IT units of the bank over their requests.

Skill and Requirement

  • Bachelor’s degree in information technology, Computer Science or related field.
  • Minimum of 2- or 3-years’ experience as System Administrator or in banking sector.
  • Holding system administrator certified associate is preferable.
  • Be honest, quick learner, flexible and punctual.
  • Willing to work as a team.
  • Willing to learn new technology and more self-motivation and self-study.
  • Strong interpersonal skills and communications skills (oral and written) in English language.
  • Excellent conceptual, organizational, analytical, and problem-solving skills.
  • Good project management skills.
  • Ability to collect operational data, establish facts and draw valid conclusions as well as formulate ideas and recommendations.
  1. CIT Service Officer

Job Description

CIT Service Officer is responsible for assist CIT service supervisor to assign CIT service team to do their tasks properly and to ensure that CIT trip ATMs, PP branches, NBC and other banks are secure and safe.

Location

  • Head Office, Phnom Penh (10 posts).

Duties and Responsibilities

  • Assign CIT service officers for cash in transit to ATMs, NBC, ABA branches and other banks.
  • Implementation of proper communication with cash department for amount of cash and numbers of trips for daily CIT operation.
  • Implementation of checking and maintenance CIT card.
  • Inspection of CIT service equipment of CIT service officer before leaving for CIT trip.
  • Monitoring and receiving CIT trip status from CIT service officers via radio communication
  • Make report of daily CIT trips into CITService Log book.
  • Conducting of screening of permanent CIT service officers.
  • Assign CIT service officer to escort refinancing team as per instruction from head of security or CIT supervisor.
  • Checking status of escorting refinancing team from CIT service officers via radio communication.
  • Observation and investigation of CIT service officers who suspected breach of CIT policy.
  • Observation and collecting information of ABA staff who breach code of conduct, bank policies and who suspected committed fraud.
  • Assist CIT service supervisor to do other tasks.
  • Arrangement of schedule and assign CIT service officers to safeguard ABA head offices on working hours, weekend, day off and public holidays.
  • Arrangement of schedule and assign CIT service officers to spot check security guards of security agencies who safeguard for ABA branches in PP.
  • Assign CIT service officers to protect ABA branches in PP as per instruction from head of security.

Skills and Qualification Required

  • Bachelor’s degree.
  • CIT skill.
  • Security skill.
  • Basic bodyguard skill.
  • Basic investigation skill.
  • Computer (Microsoft word and Excel).
  • At least 2 years with security field and CIT tasks.
  1. Regional Administrator

Job Description

Regional Administrator supervises assigned regional branch control and is responsible for supporting and monitoring the front-line teams and ensuring a high level of quality service to branch admin through the provision of vocational support services, and service advice, and quality referrals to Admin Support at Head Office in accordance with the organizations strategic plan and regulatory responsibilities. She/He must a strong focus, be results orientated, embracing and advocating the company culture. Key to this role is the responsibility of ensuring efficient operations of their regional control.

Location

  • Head Office, Phnom Penh (1 post).

Duties and responsibilities

  • Monitor the Branch Admin work flow.
  • Provide training and technical support for branch admin.
  • Coordinate and consolidate the quarterly fixed asset request from all branches.
  • To act as link officer between the branch admin and the admin support at head office to ensure a smooth and consistent service.
  • To receive, respond to and initiate correspondence from branch admin, and admin support at head office.
  • Provide information for consultation documents, and questionnaires concerning all aspects of Branch network.
  • Develops, coordinates and implements systems, procedures and controls to ensure and effective centralized work flow.
  • Assist in arranging and facilitating meetings, training events, support groups.
  • Analyze the root cause of the occurred problem and coordinate the problem solving with concerning body.
  • Research prepare and supply information as required.
  • Responsive feedback and communication –internally and externally.
  • Reporting with the branch checklist.
  • To ensure timeline of branch expansion plan.
  • Consulting with branch regarding the future branch expansion.
  • Ensure all documentation, checklist report, and calibration has been carried out accordingly and update.
  • Dealing with local authority or governor to ensure another legal document and framework for admin department.
  • Act in line with all relevant branches/department to eradicate the problem which affects to banking operation.
  • Quarterly branch visit.
  • Assist with preparation of the branch annual budget plan.
  • To review and monitor branch activity and assist branches with the creation and monitoring of branch development plans. To take a proactive approach to drive branch activity forward and delivering on those plans.

Skills and requirements

  • Bachelor’s Degree in administration, Management, Accounting or related skill.
  • At least, 2-year experiences in administrative or accounting work.
  • Computer skills including the ability to operate computerized accounting.
  • Effective written communications skills.
  • Effective verbal and listening communications skills.
  • Analytical and problem-solving skills.
  • Develops, coordinates and implements systems, procedures and controls to ensure and effective centralized purchasing.
  • Trustworthy and with strong negotiation, communication and interpersonal skills
  • Stress management skills.
  • Time management skills.
  1. Lending Support Supervisor-SME

Job Description

Lending Support Supervisor -SME is responsible for assisting purposely on collecting and analyzing on loan proposals from all branches and forwarding the cases to credit committee meeting for final approval. In addition, the role is required to arranging loan approval resolution and its precise implementation.

Location

  • Head Office, Phnom Penh (10 posts).

Duties and Responsibilities

  • Collecting and controlling errors of loan proposals submitted by branches.
  • Analyzing and commenting to loan cases in liaison with loan policy and forwarding to concerned committee.
  • Verifying accuracy of loan approval resolution before its delivery to branches.
  • Coordinating for field visiting if needed.
  • Supporting loan processing in Head Office.
  • Assist Lending Support Manager in training new team members.
  • Controlling implementation of imposed conditions of approved loan.
  • Supporting for approving of loan operation in system.

Skills and Requirement

  • Bachelor’s degree of Finance and Banking or closest fields.
  • Having experience of the relevant job at least two years.
  • Possessing a sound financial analytical skill is an advantage.
  • Good computer literacy.
  • Having good personality.
  • Acceptable written and verbal communication skills (Khmer and English).
  • Being able to submit works before or on deadline.
  • Being able to handle other work’s pressures.
  1. Credit Operation Officer

Job Description

Credit Operation Officer is responsible for reviewing of legal documentation, ensuring order and completeness of legal files after loans were disbursed including approved loans’ resolution and supported documents of loans.

Location

  • Head Office, Phnom Penh (4 posts)

Duties and Responsibilities

  • Managing delivery of email correspondence from branches to team members.
  • Leading disbursement team members to perform their daily transactions efficiently.
  • Ensuring completion of legal documents and its supportive papers before implementing loan operation in system etc.
  • Compiling refinanced loans and related reports in a proper database.
  • Authorizing and maintaining correspondence between branches and loan disbursement team i.e. loan release, loan amendments, loan disbursement etc.
  • Informing branches of loan documents’ errors for rectification subject to individual permitted loan limit.

Skills and Specifications

  • Having bachelor’s degree of banking fields or IT related degree.
  • Having experience of the relevant job would be an advance.
  • Holding computer skills i.e. MS Word and Excel and other applications
  • Having good personality.
  • Being able to communicate and write in both English and Khmer.
  • Being able to work under pressure.
  1. ATM/CIM Officer

Job Description

This role is responsible for manage ATM hopper in transit, collection cash from Cash-in Kiosk machine and ATM/CIM error. Duties may include supporting senior officer and supervisor for verifying actual cash with receipt ATM and Cash-in Kiosk machine and sort new bill for ATM.

Location

  • Phnom Penh and Province Branches (15 posts)

Duties and Responsibilities

  • Load cash to ATM cassette after verifying and run with machine.
  • All ATM cash refill are recorded serial number and correct amount in hopper.
  • Manage ATM hopper in transit.
  • Support to ATM cash management supervisor for verifying actual cash with receipt of ATM remaining.
  • Monitor ATM error and collect the reason of error, ATM maintenance and ATM removing.
  • Make sure ATM hopper input with the right position.
  • Run & verify cash from ATM/cash-in Kiosk machine with senior officer at office.
  • Collect cash from cash-in Kiosk machine.
  • Monitor Kiosk error and collect the reason of error, maintenance and removing.
  • Sort new bill for ATM.
  • Another task assigned by supervisor/ manager.

Skills and Qualification Required

  • Completed high school or bachelor’s degree in business, Finance and Banking, Accounting or any related fields.
  • High attention to details and accuracy.
  • Good customer service skills.
  • Ability to work effectively in a team environment.
  • Good organizational skills.
  • Acceptable written and verbal communication skills (Khmer and English) Good computer literacy.
  1. Teller

Job Description

Teller is responsible for handling customer transactions at banks, including taking deposits, disbursing cash, opening accounts, and investigating fees.

Location

  • Memot District Branch (1 post)
  • Central Market Branch, Phnom Penh (1 post)
  • Operation Hall, Phnom Penh (1 post)
  • Phsar Leu Branch (1 post)
  • Chraoy Changvar Branch, Phnom Penh (2 posts)
  • Central Branch, Phnom Penh (1 post)
  • AEON Mall, Phnom Penh (1 post)
  • Saensokh Branch, Phnom Penh (1 post)
  • Pursat Branch (1 post)
  • Money Exchange Office, Phnom Penh (2 posts)

Duties and Responsibilities

  • Counter operations.
  • Handle cash for all the transactions.
  • Money counterfeit notice.
  • Deposit/withdraw cash and cheque.
  • Be Confidential with the customer’s balance or other transactions.
  • Exchange money.
  • Printing bank statement.
  • Closing Account.
  • Provide a comfortable way for customers with the bank services.
  • Check the closed balance with cash on daily basis.

Skills and Specifications

  • Bachelor’s degree in finance, accounting or other relevant fields.
  • Minimum 1-year experience of relevant experiences in customer services or other front line role.
  • Ability to accurately and efficiently process cash transaction.
  • Attention to details.
  • Good planning, problem solving & organizing skills.
  • Computer skills in Ms Word, Excel, PowerPoint, etc.
  • Good command in spoken and written English is required.
  1. Senior Teller

Job Description

Senior is responsible for supporting supervisor to manage all Teller positions to ensure the efficient and effective operation of the teller line. Duties may include a contribution towards assigning workflow, training news tellers or poor performing tellers if requested, monitoring customer service, and ensuring Tellers’ duties are in conformance with established procedures.

Location

  • AEON Mall, Phnom Penh (1 post).

Duties and Responsibilities

  • Perform all functions as detailed in “Performance Section” of Teller’s Position Description.
  • Executes an extensive variety of customer transactions both on paper work and system in accordance with Bank policy and procedures.
  • Monitors and maintains branch cash levels and prepares related reports as needed.
  • Oversees the execution of daily banking procedures as related to teller line and ATM (if ATM is placed under branch’s responsibility).
  • Demonstrates excellent telephone etiquette, communication abilities, and customer service skills to promote positive image for the Bank and promote and maintains excellent level of customer service from all tellers.
  • Act as key point together with Teller Supervisor for tellers to look for support to resolve complex transactions and in assist with difficult customer requests.

Skills and Requirement

  • Minimum 2-year working experience as Teller (prefer outstanding staff).
  • Good customer service skills.
  • Organizational skills.
  • Ability to work effectively in a team environment.
  • Internal relationship building.
  • Acceptable written and verbal communication skills.
  • Attention to details and accuracy.
  • Computer literacy.
  1. Client Acquisition Officer

Job Description

Client Acquisition Officer is responsible for achieving branch sales targets by providing customers with an easy and friendly banking experience, which identifies and meets customers’ transnational and sales needs.

Location

  • Russey Keo Branch, Phnom Penh (1 post)
  • Borei Keyla Branch, Phnom Penh (2 post)
  • Takhmao Branch Branch (1 post)
  • Kampong Thom Branch (1 post)
  • Kampong Chhnang Branch (1 post)
  • Stung Meanchey Branch, Phnom Penh (1 post)
  • Chom Chao Branch, Phnom Penh (2 posts)
  • Stung Meanchey, Phnom Penh Branch (2 posts)
  • Independent Monument Branch (1 post)

Duties and Responsibilities

  • Make customer presentations and Identify sales opportunity for new business for new customers.
  • Contribute to the development of sound profitable business by continuing on-board new customers and increasing the customer’s portfolio.
  • Agree challenging daily, weekly, and monthly targets for yourself with your branch manager/ head of department. Regularly evaluate these targets – when results fall short of target, understand why and agree what to do differently to improve performance with your line manager.
  • Keep up to day with ABA’s products suite and marketing campaigns to ensure superior product knowledge.
  • Develop and implement effective customer retention strategies.

Skills and Qualification Required

  • Excellent customer services skills.
  • Time management skills.
  • Ability to work effectively in a team environment.
  • Sales, negotiation and relationship building.
  • Sound written and verbal communication skills.
  • High degree of self-motivation.
  • Very good interpersonal skills.
  • Complaint resolving.
  • Computer literacy.
  1. Branch Concierge

Job Description

Branch Concierge is responsible for provide customers with a positive customer experience from the time they walk in the Branch to the time they leave. This role will positively impact on customer experience by welcoming, building rapport with customers and ensuring customer’s needs are being met and addressed by the most appropriate branch specialist in a timely manner leading to the highest possible customer experience.

Location

  • Phnom Penh and Province Branches

Duties and Responsibilities

  • Work in a busy, commercial, competitive and target-driven retail environment.
  • Deliver excellent customer service.
  • Initiative to develop and apply sales and service skills.
  • Interact with diverse customers and colleagues.
  • Respond to inquiries from both new and existing customers.

Skills and Specifications

  • Minimum 1 year working experience at receptionist/customer service area.
  • Good customer service.
  • Willingness and aptitude to be observed, coached and trained.
  • Ability to work effectively in a team environment.
  • Ability in spoken and written English communication.

 

Closing date:  22nd September 2019

How to apply

Interested and qualified applicants should submit only your updated covering letter and CV stating the position you apply for with current photo (4×6) through our E-mail: recruitment@ababank.com

 

Note:  For more vacancies please visit our website: www.ababank.com   if the above job advertisement doesn’t meet your career goal.

Title Many Positions Categories Banking/Insurance
Location Phnom Penh & Provinces Start Date
Salary Closing Date Sep 23, 2019
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