Job: MekongNet (Customer Service Officer)

MekongNet is a registered trademark under Angkor Data Communication Group Co., Ltd which established in 2006. It is a full-fledged internet service provider, with a license for the provision of Internet service Provider (ISP), Internet Exchange Provider (IXP), and Internet Data Exchange Center (IDX) granted by the Ministry of Post and Telecommunication of Cambodia.

JOB RESPONSIBILITIES:

Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with themDocument and track customer issues, complaint and queries on given reporting systemRegularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.Monitor accounts receivable, billing, collection is accurate updatePrepare and send daily/weekly/monthly report to Customer Service Supervisor

 

JOB REQUIREMENT:

Bachelor Degree/High Diploma in Business Administration, Accounting/Finance or other related fieldAt least 1-year experience in Customer Service functionAbility to articulate and simplify customer issues and solutionGood spoken and written Khmer/English, Chinese or Vietnam is a plusBe computer literate especially in Microsoft Office

 

Location: This position is based in Phnom Penh

Duration: Full-time work

 

We offer competitive benefits packages and better salary with good working environments.

 

Interested candidates are requested to submit a cover letter with CV and recent photo (4×6) and salary expectation to AnAnA Building: # 95, 3th Floor, Preah Norodom Blvd., Phnom Penh, Tel: (885) 23 226 622, H/P: 081 831 516 / 061 226 648, Email: career@mekongnet.com.kh with caption subject. Customer Service OfficerEarly applications will be prioritized.

Only short-listed candidates will be contacted for interview.

Title MekongNet (Customer Service Officer) Categories Customer Service/Reception
Location Phnom Penh Start Date
Salary Negotiable Closing Date Jun 8, 2020
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