Job: SATHAPANA BANK (Senior Officer, Customer Experience)

 Monitor to initiate policy in order to improve the customer experience or service quality of all banking channels
 Establish frameworks, mechanisms, strategies and plans to align the bank’s service quality with shareholder’s direction as well as the growth of the bank’s business
 Analyze and monitor service quality of all bank channels and communicate to channel owners for certain actions for improvement
 Monitor and facilitate other departments or channel owners to set other standards or guidelines at their respective departments or channels for better quality and experience
 Support other departments or channels owners to establish various procedures, guidelines or standards for better service quality
 Cooperate and facilitate complaint and channel owners to resolve customer complaints and request for certain actions to minimize those complaints or improve it
 Monitor and feedback at high level how those complaints have been resolved
 Contribute any respective feedbacks or suggestions which may give additional value to existing products, services, processes, images and similarity
 Any ad-hoc assignment or project

 Bachelor degree in Business Administration, Management, and other related fields
 At least 3-4 years of experience in banking industry related to customer experience
 Good at result driven attitude
 Good at management skills, outstanding organization and strong customer service
 Have English literacy and computer competency

How to apply
 Interested candidates are encouraged to submit the updated CVs to
 For more information, please contact us via 023/ 081 999 010 or go to

Title SATHAPANA BANK (Senior Officer, Customer Experience) Categories Banking/Insurance
Location Head Office (02 Positions) Start Date
Salary Closing Date Jun 5, 2020
Click to Apply Now
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