ABA Bank is one of Cambodia’s premier banking institutions founded in 1996 as the Advanced Bank of Asia Limited. ABA Bank is now a multi-branch network universal commercial bank offering a full range of products and services to all Cambodians.  Here at ABA Bank we are always looking for Competence and Ambition candidates to join our team.

1. Branch Concierge Intern

Job Description

Branch Concierge Intern is responsible for supporting Branch Concierge in administrative works.

Location

• All Phnom Penh Branches, (5 posts).
• Kompong Cham Branch (1 post).

Duties and Responsibilities

• Provide outstanding and consistent service that will satisfy our customer and make them loyal, using ABA’s service standards as a reference point all the times.
• Always smile – indicating friendly and welcome behavior.
• Use eye contact – indicating attentive listening behavior.
• Great customer by doing “Sampeas” or shaking hand – based on culture of a customer whom employee is dealing with and use the customer’s name or title as appropriate – indicating warmly welcome and respectful manner of employees.
• Complete the request or provide assistance and ask if you can do more – indicating an extra step taken to showcase better service and explore additional opportunity to full customer’s needs.
• Thank the customer using their name or title as appropriate – indicating your politeness to customers.
• Quick greeting client once BC is not available.
• Assist BCs and recommend client to use queue machine and recommend client to the right areas for services.
• Assist BCs to download mobile app and recommend client to use cash-in machine.
• Assist to educate customers to use cash-in machine and card with ATM Machine.
• Assist BCs to inform the waiting client about queue calling for services in both areas (Teller and CSA).

Benefits

• Gaining real experience in Banking Sector.
• Certificate after 3 months of internship.
• Opportunity to be full time staff (Based on performance and available position in the Bank).

Skills and Specifications

• High school diploma or bachelor degree student in Business Management or other related fields.
• Good interpersonal skill.
• Friendly and good problem solving.
• Fluency in English and Khmer.
• Proficient in MS Office, internet and email.
• Strong willingness to learn and constantly keep updated.
• Self-starter and self-motivation.
• High commitment, integrity and attention to details.
• Ability to work as team and individual.

2. Client Service Intern

Job Description

Client Service Intern is responsible for supporting Client Service Adviser in administrative works.

Location

All Branches in Phnom Penh (10 posts).

Duties and Responsibilities

• Assist in administrative work.
• Receive experience in banking sector.
• Get clear understanding of Client Service Adviser role after the internship.

Benefits

• Gaining real experience in banking sector.
• Certificate after 3 months of internship.
• Opportunity to be full time staff (based on performance and available position in the Bank).

Skills and Specifications

• High school diploma or bachelor degree student in business management or other related fields.
• Good interpersonal skill.
• Friendliness and good problem solving.
• Fluency in English and Khmer.
• Proficient in MS Office, internet and email.
• Strong willingness to learn and constantly keep updated.
• Self-starter and self-motivation.
• High commitment, integrity and attention to details.
• Ability to work as team and individual.

3. Client Acquisition Intern

Job Description

Client Acquisition Intern is responsible for supporting Client Acquisition Officer in administrative work.

Location

All Branches in Phnom Penh, (30 posts).

Duties and Responsibilities

• Can drive motor.
• Willing to work outside the office (outdoor sale).
• Friendly and good in communication and relationship.
• High commitment.
• University student (from Year 2 to Year 4 or fresh graduate).
• Assist to CAO daily work.
• Prepare account opening document.
• Make appointment with customers for sale and account opening.
• Clearing account opening document with back office staff.

Benefits

• Gaining real experience in Banking Sector.
• Certificate after 3 months of internship.
• Opportunity to be full time staff (Based on performance and available position in the Bank).

Skills and Specifications

• High school diploma or bachelor degree student in Marketing, Finance and Banking or other related fields.
• Good file management.
• Good interpersonal skill.
• Fluency in English and Khmer.
• Proficient in MS Office, internet and email.
• Strong willingness to learn and constantly keep updated.
• Self-starter and self-motivation.
• High commitment, integrity and attention to details.
• Ability to work as team and individual.
• Being able to work under pressure.

4. Project Intern

Job description

Project Intern is responsible for supporting Project officer in administrative works.

Location 

Head office, Phnom Penh (3 posts).

Duties and Responsibilities

• Break down the unit price and estimate cost.
• Do market survey of civil and decor material.
• Prepare project work plan and schedule.
• Modify drawing and draft proposal report to line manager.
• Make site instruction to the contractor when we have project.
• Prepare method statement and technical proposal for project as drawing, specification.
• Checking plans, drawings and quantities for accuracy of calculations.
• Actively monitor the work environment.
• Prepare weekly and monthly on-site report to line manager.

Benefits

• Gaining real experience in Banking Sector.
• Certificate after 3 months of internship.
• Opportunity to be full time staff (Based on performance and available position in the Bank).
• Allowance

Skills and Specifications

• Degree in civil engineering and architecture.
• To execute tasks using computer software such as Microsoft office, Microsoft project, auto CAD Architecture, 3D studio MAX, sketch up pro, V-ray plug in and adobe creative suites such as photoshop, illustrator.
• Good at written and verbal English and other languages.
• Strong project management and organizational skill.
• Able to travel to province for works site inspection.

5. MySQL Database Administrator

Job Description 

We are looking for an experienced MySQL Database Manager who will be responsible for ensuring the performance, availability, and security of clusters of MySQL instances. You will also be responsible for orchestrating upgrades, backups, monitoring, and provisioning of database instances. You will also work with the other teams, preparing documentations and specifications as required.

Location 

Head Office, Phnom Penh (1 post).

Duties and Responsibilities

• Ensure performance, security, and availability of databases.
• Handle common database procedures, such as upgrade, backup, recovery, monitoring, migration and replication.
• Profile server resource usage, optimize and tweak as necessary.
• Provision MySQL instances, both in clustered and non-clustered configurations.
• Prepare documentations and specifications.
• Collaborate with other team members and stakeholders.
• Run daily check all logs to make sure DB is healthy and provide report to line manager.
• Involve in database design with web developer and suggest high performance of database structure and indexing correctly.
• Set up instance notification via email or SMS if any incident occurs.

Skills and Qualification Required

• Strong proficiency in MySQL database management.
• Able to configure the real-time monitoring of traffic at network entry level.
• Strong proficiency in SQL injection, brute force attacks and other types of database attacks.
• Decent experience with recent versions of MySQL.
• Understanding of MySQL’s underlying storage engines, such as InnoDB and MyISAM.
• Experience with replication configuration in MySQL.
• Knowledge of de-factor standards and best practices in MySQL.
• Proficient in writing and optimizing SQL statements.
• Knowledge of MySQL features, such as its event scheduler.
• Ability to plan resource requirements from high level specifications.
• Familiarity with other SQL/NoSQL databases such as PostgreSQL, MongoDB, etc.
• Knowledge of limitations in MySQL and their workarounds in contrast to other popular relational databases.
• Proficient understanding of code versioning tools such as Git / SVN.
• Proactively on any incident issue may happen.
• Take ownership on assigned task and having high responsibility.
• Used to manage big data of application and be able to set up load balancing traffic.
• Required Linux commands.

6. Web Developer

Job Description 

We are looking for an experienced Web Developer who will be responsible for providing efficient and high quality of task and code written. You will always respond as quick as possible for any assignment task from team leader. You need to keep high responsibility on your task.

Location 

Head Office, Phnom Penh (2 posts).

Duties and Responsibilities

• Regular exposure to business stakeholders and executive management, as well as the authority and scope to apply your expertise to many interesting technical problems.
• Candidate must have a strong understanding of UI, cross-browser compatibility, general web functions and standards.
• The position requires constant communication with colleagues.
• Experience in planning and delivering software platforms used across multiple products and organizational units.
• Deep expertise and hands on experience with Web Applications and programming languages such as HTML, CSS, JavaScript, JQuery and API’s.
• Deep functional knowledge or hands on design experience with Web Services (REST, SOAP, etc ..) is needed to be successful in this position.
• Strong grasp of security principles and how they apply to E-Commerce applications.

Skill and Specification 

• Holding Bachelor Degree of Computer Science or related to IT field.
• At least 3 years for IT Web Solution company or Bank•Good speaking and writing English.
• Excellent knowledge and experience in professional web development.
• CSS3 (Any CSS frameworks).
• PHP, C#, HTML5, XML, Git, MySQL and Oracle DB.
• Javascripts (jquery, ajax, other js libraries).
• Basic of linux commands and networking.
• Experience on API connection in different platforms.
• Strong desire to learn and deliver high quality reusable code.
• High self-motivation, stay focus on task assigned, having a very strong commitment to build a great team.
• Be able to connect to different web services and can analyze complex system.
• Be able to implement any feature request by user.
• Report task process to direct manager every day.
• Be aware of security hold during implementation.

7. Digital Business Analyst

Job Description

We are hiring a Digital Business Analyst to join our Digital Banking Team. You will work alongside other business analysts and report directly to Head of Research & Development. Your main tasks will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing. In this role you’ll preparing detailed requirements analysis, developing and optimizing the process and documenting them, and performing some user acceptance testing. This is a permanent position based in Phnom Penh (Cambodia) with competitive salary.

Location

Phnom Penh, Head Office (1 post).

Duties & Responsibilities

• Evaluating business processes, anticipating requirements, uncovering areas for improvement.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Assisting with the business case.
• Eliciting requirements.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.

Skills and Specifications

• A bachelor’s degree in business or related field or an MBA.
• A minimum of 3 years experiences in business analysis or a related field.
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills.
• Excellent documentation skills.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• Experience leading and developing top performing teams.
• Excellent communication, presentation, and interpersonal skills.
• Confident in making and justifying decisions, but flexible enough to change direction based on user feedback, stakeholder needs, and designer / developer input.
• Ability to work in a multi task environment.
• Proficiency in Microsoft Office suite.
• Excellent writing and speaking in English.
• Ability to work under pressure.

8. Product Launch Manager

Job Description

Product Launch Manager to work with ABA Digital Banking team to help with releasing new services or products and to ensure that its delivered to the end-users successfully. In this role you will be responsible for providing cross functional alignment & coordination between relevant departments and vendors, tracking launch milestones and overall readiness for all stakeholders with a goal of successful launch and providing the quality support to the users afterwards. As a The Product Launch Manager you will be also acting as a liaison between Digital Banking team and other relevant stakeholders such as Product Owner, Marketing, IT, Business Operations etc., to ensure that they understand their roles in new product/service releases as well as front-line and customer support teams are well trained.

Location

Head Office, Phnom Penh (1 post)

Duties and Responsibilities

• Responsible for smooth and successful launch of any digital product or its single feature.
• Build, maintain, and communicate product launch plans and track the deliverables, milestones, risks and dependencies from the cross functional launch team.
• Anticipate bottlenecks, explore contingencies and provide escalation management throughout new product launch.
• Demonstration of ready to launch product to the top management or related committee members for approval.
• Advocate for all stakeholders throughout the release cycle to ensure they have the support needed to succeed.
• Close collaboration with Product owner, Business owner, Marketing and customer support team to define and execute a winning Go-To-Market plan.
• Preparing documents related to the new release such as product description, manuals, release notes or to initiate making necessary updates in marketing channels and collaterals.
• Providing proper training to the Business owner, front-line and customer support team and other relevant stakeholders about new release and its features before launch.
• Helping on revision and improving the copy communicating with user in each digital product.
• Post-launch monitoring and support in coordination with Digital product support team.

Skills and Specifications

• A bachelor’s degree in business or related field or MBA.
• Min 3 years relevant experience in Product Management, Product Marketing is preferred.
• Excellent communication, presentation and writing skills with emphasis on technology.
• he ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Excellent documentation skills.
• Experience creating detailed reports and giving presentations.
• Excellent planning, organizational, and time management skills.
• Fluent in writing & speaking in both Khmer and English.
• Proficiency in MS Office suite and creation PP slides.
• Technical knowledge and ability to communicate with both technical and non-technical audiences is an advantage.
• Ability to work in a multi task environment.
• Ability to work under pressure.

9. Graphic Designer

Job Description

Who we are looking for?
A designer whose work is clean, modern, inspiring, and above all, empathetic and who is a team player with experience across visual, interaction and motion design. Mastery of all three of these disciplines is not necessary, but we prefer Visual designer who can take on multiple aspects of a single project. Talent and potential must be presented in the existing portfolio.

Location

Head Office, Phnom Penh (1 post).

Duties and Responsibilities

• Design marketing collaterals, including brochures, posters, banners, brand identity, application forms, and others.
• Identify and articulate user needs and refine solutions in face of data and other findings.
• Define interaction models, user flows, and UI specifications.
• Collaborate with other colleagues to maintain design consistency and coherence across the product and service as appropriate.
• Assist with design, web projects and application development from concept to execution while adhering to the brand standards.
• Maintain ABA brand identity so it remains consistent and is used properly by external parties / agencies.

Skills and Specifications

• Bachelor degree in Art / Design (e.g. interaction, graphic, visual communications, product, industrial), or a related field or equivalent practical experience.
• At least 2 years’ experience in Graphic (Visual) Design or any related field.
• Familiar with Khmer cultural factor that may affect the brand or product presentation in the market.
• Strong visual design or data visualization skills.
• Ability to rapidly prototype / conceptualize the ideas.
• Attention to details.
• Self-motivation to prioritize and manage workload and meet critical project milestones and deadlines.
• Thorough knowledge and understanding of Adobe Creative Suite (AI, InDesign, Photoshop, After Effect, etc).
• Interested applicant should submit his/her detailed actual portfolio along with CV.

Other Requirements (optional)

• Motion design ability or experience in using animation to educate, engage and delight.
• The basic understanding of iconography, typography, color, space and texture together.
• Experience in conducting user testing and/or analytical research.
• HTML and CSS knowledge based on the latest responsive design techniques.

10. Loan Recovery Officer

Job Description

Loan Recovery Officer is responsible for alerting, chasing and following up with both branches loan officers and clients when loan did not repay. In addition to this, you will be required to conduct site visit, coordinate with local authorities, manually settle overdue, blocking account of overdue client and problem solving with overdue / defaulted client and other tasks assigned from line manager.

Location

Phnom Penh, (10 posts).

Duties and Responsibilities

• Check regular of daily overdue client by coordination with respective loan officer at their based branch.
• Make sure every loan late client is obtained reason, commitment, action plan from respective loan officer at their based branch.
• Coordinate immediately with in charge loan officer at their based branch when number of overdue day reaches to 4 days without any proper reason or commitment from client.
• Assist and advise branch loan officers to chase and follow up on the overdue case in pro-active way since beginning of late day.
• Ensure every 7 days overdue client has been obtained a proper Reason, Commitment, Next action from in charge officer.
• Discuss and talk to Supervisor / DBM / BM and directly report to Supervisor / Manager / Head of department for suggestion action or some approval may needed.
• Chasing, following up regularly to those overdue client by coordinate with respective loan officer or client at their based branch.
• Prepare and analyze on the restructure/reschedule case which branch intended for such a request to committee.
• Other job required by Supervisor/manager/Head from recovery unit.

Skills and Qualification Required

• Interpersonal and be able to deal with many different clients.
• Knowledge of finance and banking.
• 2-3 years of field visit and problem solving with default client.
• Being as a micro loan officer or SME is a plus and encourage to apply.
• Good communication and be patience.
• Good speak, writing, reading both English and Khmer.
• Be able to use MS. Word, Excel, Outlook.
• Knowledge of good problem solving and negotiation.
• Have a very and unique of solution in term of settlement issue with default client.
• Be able to deal and coordinate with all branch loan officers/supervisors.
• How to apply

§  Closing date:  30 June,  2018

• Interested and qualified applicants should submit only your updated covering letter and CV stating the position you apply for with current photo (4×6) through our E-mail:
• Note: For more vacancies please visit our website: ababank.com  if the above job advertisement doesn’t meet your career goal.