Job: Many Positions

ABA Bank is one of Cambodia’s premier banking institutions founded in 1996 as the Advanced Bank of Asia Limited.

ABA Bank is now a multi-branch network universal commercial bank offering a full range of products and services to all Cambodians.  Here at ABA Bank we are always looking for Competence and Ambition candidates to join our team.

 

 

 

  1. Contact Center – Dispute Resolution Specialist

Job Description

S/he is responsible for the processing of handling disputes, reversal transaction, investigation of fact findings to align legal and regulatory requirements as well as internal rules which is applied for general dispute in frontline operations. The Dispute Resolution Specialist will work closely with customers (sender/depositor and receiver) and other personnel at all levels to resolve disputes within committed timeframe.

Location

  • Head Office, Phnom Penh (1 post).

Job Description

  • Receiving disputes from customers via Contact Center, Branch, NBC and/or other interactive channels.
  • Conciliating disputes between service providers and consumers to help them find resolutions.
  • Managing and allocating the dispute(s) to right & dedicated teams (sections).
  • Identifying key issues arising from a dispute and gathering and analyzing relevant information.
  • Undertaking formal investigations.
  • Using bank system and knowledge, actively investigate customer complaints in a timely and effective manner.
  • Following up with internal relevant teams.
  • Contacting customers to inform them about the dispute resolution cycle and asking for information and supporting documents.
  • Reporting immediately on any urgent case(s) which is required to be fixed to comply with bank operation and policy and fulfill customers’ needs.
  • Ensuring that all disputes are received and acknowledged by the complaint owner and keep complainant (complaint raiser) the progress of resolution.
  • Highly securing the customer’s confidentiality.
  • Preparing reports and other assigned tasks.

Skill and Requirement

  • Excellent communication skills in English and Khmer (verbal and written) and interpersonal skills with the ability to influence outcomes.
  • Knowledge of information technology.
  • Attention to details and critical thinking skills.
  • Skills in supporting business development planning, documentation and implementation.
  • High level analytical skills with the ability to think literally and the flexibility to be able to work in an environment of change.
  • Teamworking spirit and able to work independently.
  • Previous banking experience and handling customer’s dispute is a plus and can speaking Chinese is a plus.
  1. Contact Center – Complaint Resolution Specialist

Job Description

S/he is responsible for providing excellent resolutions to customers who wish to escalate issues to the bank, across a range of communication channels (including letter, email, in person, online or telephone).

Location

  • Head Office, Phnom Penh (1 post).

Job Description

  • Being responsible for receiving, resolving (if achievable during first-stage of resolution) registering complaints from all interactive channels, including reports from frontline staff and/or the Champion into FT system.
  • Ensuring that all complaints are received and acknowledged by the complaint owner and keep complainant (complaint raiser) the progress of resolution.
  • Using bank system and knowledge, actively investigate customer complaints in a timely and effective manner.
  • Following up with internal relevant teams.
  • Contacting customers to inform them about the resolution cycle or asking for information & supporting documents.
  • Reporting immediately on any urgent case(s) which is required to be fixed to comply with bank operation and policy or fulfill customers’ needs.
  • Ensuring that all complaints are received and acknowledged by the complaint owner and keep complainant (complaint raiser) the progress of resolution.
  • Highly securing the customer’s confidentiality.
  • Preparing reports and other assigned tasks.

Skill and Requirement

  • Excellent communication skills in English and Khmer (verbal and written) and interpersonal skills with the ability to influence outcomes.
  • Knowledge of information technology.
  • Attention to details and critical thinking skills.
  • Skills in supporting business development planning, documentation and implementation.
  • High level analytical skills with the ability to think literally and the flexibility to be able to work in an environment of change.
  • Teamworking spirit and able to work independently.
  • Previous banking experience and handling customer’s complaint is a plus and can speaking Chinese is a plus.
  1. Branch Cash Management Officer

Job Description

Branch Cash Management Officer is responsible on delivery cash from/to within branches, from Nostro account of other bank for cash transaction, and Keep branch’s cash transit form in folder by date.

Location

  • Head Office, Phnom Penh (1 post).

Duties and Responsibilities

  • Delivery cash from/to within branches after making sure that the cash must be transferred the same as amount request or remit.
  • Delivery from Nostro account of other bank for cash transaction.
  • Keep branch’s cash transit form in folder by date.
  • Checking actual cash amount with by branch.
  • Sort new bill for ATM.
  • Provide superior customer service that will satisfy our customer/staff and make them loyal, using ABA’s service standard as a reference point at all the times.
  • Another task assigned by manager.

Skills and Qualification Required

  • Bachelor’s degree in business administration, Economic Sciences or any related fields.
  • High attention to details and accuracy.
  • Good customer service skills.
  • Ability to work effectively in a team environment.
  • Good organizational skills.
  • Acceptable written and verbal communication skills (Khmer and English).
  • Good computer literacy.
  1. Senior Commercial Loan Officer

Job Description

Senior Commercial Loan Officer will process/originate/prepare Credit Appraisal Report of loan applications for commercial loan Clients, review commercial loan applications submitted by branches to be tabled to CCHO and/or CCBOD meeting for approval, and to monitor commercial loan Portfolio recommended and processed by the incumbent.

Location

  • Head Office, Phnom Penh (1 post).

Duties and Responsibilities

  • Process/originate/prepare Credit Appraisal Report of Commercial loan applications (detailed loan proposal write up and detailed financial analysis) of those customers referred by branches or by Head Office.
  • Review and work in coordination with branches for commercial loan applications prepared and submitted for approval by branches and present the loan application(s) to relevant approving party.
  • Conduct site visit to all commercial loan clients (to their business premise and proffered collateral) to further understand and verify client’s business model and financial soundness and creditworthiness of clients.
  • Analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrower.
  • Analyze, check correctness and verify documents and other information provided by branches and clients in terms of client’s creditworthiness, business viability, purpose of loan, financial reports, collateral conditions, and other aspects of credit evaluation.
  • Discuss credit-related issues and loan packaging to provide sound financial advises and tailored solution for commercial clients.
  • Constantly get updated on guideline, praksas, circular and other policies with regard to commercial loan sector issued by regulator.
  • Close mentoring, in coordination with branch, on the loan recommended and reviewed for timely repayment and to ensure Portfolio at Risk remain within acceptable level.
  • Good customer relationship management and constantly try to cement relationship with clients.
  • Ensure all commercial loan applications reviewed/prepared/recommended are in line and fully compliance with all ABA policies & procedures and with audit recommendations.
  • Coordinate with branches and credit monitoring units to monitor and follow up on all post-disbursement conditions and financial covenants to ensure all post-disbursement conditions and financial covenants are fully complied with.
  • Assist in loan contracts recreation and execution and loan disbursement for Commercial Loan clients originated from Head Office.
  • Work collaboratively with other business sale units to cross sell other loan products and banking facilities where applicable.

Skills and Specifications

  • Bachelor’s degree in Banking & Finance or Accounting or any equivalent degree.
  • Possess strong credit evaluation/analysis skill with extensive business insights related to commercial loans in Cambodia context.
  • Ability to analyze and interpret financial statements (audited and/or management reports) of the business in order to access repayment capability and financial soundness of clients.
  • Minimum two years of working experience in Credit Department (preferably in Business Banking or Commercial Lending Dept) in Commercial Bank(s) or relevant field.
  • High level of English proficiency in both writing and speaking skills. Proficiency in other languages like Mandarin and/or Japanese will be an added advantage.
  • Strong credit evaluation/analysis skill with extensive business insights related to commercial loans in Cambodia context.
  • Ability to embrace positive change and assimilate quickly into a demanding role/environment when required.
  • Ability to work effectively and efficiently as a team (intra and inter department) as well as individually.
  • Ability to apply great sense of judgment/common sesne and both qualitative and quantitative tools/knowledge to provide sound and comprehensive analysis on complex credit loan/application of commercial loans.
  • Superior communication, negotiation, and interpersonal skills with ability to influence preferred outcomes.
  • Good analytical thinking skill with sound problem solving and great decision making.
  • Ability to effectively work under pressure to deliver/complete assigned tasks with tight deadline (when required).
  • Strong customer relationship management skill.
  • Advanced computer literacy in Ms. Excel, Word, Power Point.
  • Strong presentation skills.
  1. Dispute Resolution Officer

Job Description

S/he is responsible for solving any sorts of dispute occurring on debit or credit cards of the customers, merchants, and ATM terminals. Besides, s/he has to deal with embossing cards and other tasks assigned by manager.

Location

  • Head Office, Phnom Penh (4 posts).

Job Description

  • Check daily suspicious card transactions and notify cardholder(s) about those suspicious transactions in a timely manner.
  • Follow up with Client Service Advisor or contact customer directly so as to inform them about dispute resolution cycle or ask for information and supporting documentation.
  • Control and monitor embossers and printers in terms of status, operation, connection and other support.
  • Report immediately on any urgent case(s) which needs to be fixed to comply with bank operation or fulfill customer needs.
  • Learn and Adapt to Operating Regulations set by each International Payment System.

Skill and Requirement

  • Bachelor’s degree in banking and finance, English literature, or equivalence.
  • Knowledge of banking operation, e-banking features and components.
  • Basic knowledge of information technology.
  • Good interpersonal skills and communications skills.
  • Good at written and spoken English language.
  • Good conceptual, organizational, analytical, and problem-solving abilities.
  • Strong abilities to work as a team member.
  • Ability to work independently and have participation involvement in developing new initiatives.
  1. Clearing Officer

Job Description

S/he is responsible for clearing outward and inward cheques transaction for checking and verify with NBC clearing system and Process inward cheques by upload into Flexcube system and also confirm with customers about insufficient fund and support concerning staffs all branches for ensuring well service in cheque clearing operation.

Location

  • Head Office, Phnom Penh (1 post).

Duties and Responsibilities

  • Received outward cheques from all indirect clearing branches by checking and verify with report in system.
  • Confirm with customer for big amount of cheque clearing more than USD10,000 and follow with the account instructions.
  • Support concerning staffs all branches for ensuring well service in cheque clearing operation.
  • Inform concerning branch staffs about their customer’s outward cheque return to process the cheque return transaction.
  • Involve Cheque clearing transactions (Outward and Inward).
  • All tasks are assigned by Clearing House Supervisor and Senior Clearing Officer.

Skill and Requirement

  • Bachelor’s degree in Accountant or Banking/Finance.
  • High attention to details and accuracy.
  • Good customer service skills.
  • Ability to work effectively in a team environment.
  • Good organizational skills.
  • Acceptable written and verbal communication skills (Khmer and English).
  • Good computer literacy.

 

  1. Client Acquisition Officer

Job Description

Client Acquisition Officer is responsible for achieving branch sales targets by providing customers with an easy and friendly banking experience, which identifies and meets customers’ transnational and sales needs.

Location

  • Russey Keo Branch, Phnom Penh (1 post)
  • Monireth Branch, Phnom Penh (1 post).
  • Central Branch, Phnom Penh (1 post).
  • Borei Keyla Branch, Phnom Penh (1 post).

Duties and Responsibilities

  • Make customer presentations and Identify sales opportunity for new business for new customers.
  • Contribute to the development of sound profitable business by continuing on-board new customers and increasing the customer’s portfolio.
  • Agree challenging daily, weekly, and monthly targets for yourself with your branch manager/ head of department. Regularly evaluate these targets – when results fall short of target, understand why and agree what to do differently to improve performance with your line manager.
  • Keep up to day with ABA’s products suite and marketing campaigns to ensure superior product knowledge.
  • Develop and implement effective customer retention strategies.

Skills and Qualification Required

  • Excellent customer services skills.
  • Time management skills.
  • Ability to work effectively in a team environment.
  • Sales, negotiation and relationship building.
  • Sound written and verbal communication skills.
  • High degree of self-motivation.
  • Very good interpersonal skills.
  • Complaint resolving.
  • Computer literacy.
  1. System Administrator

Job Description

S/he is responsible for daily troubleshooting and maintenance of all bank’s servers to ensure bank’s servers serving 24/7 by using redundancy schema. In addition, s/he is in charge of preparing performance report weekly, monthly making backup of all servers, applying update patch to safeguard security breaches. Furthermore, preparing list of spare equipment stored in the bank for replacement purposes in emergency.

Location

  • Head Office, Phnom Penh (3 posts).

Duties and Responsibilities

  • Keeping all bank’s servers serving 24/7, using redundancy schema for all servers.
  • Making backups of all servers based on schedule approved by CTO. Report of backups made shall be sent to CTO each Monday for past week.
  • Monitoring and maintenance of uninterruptible power supply of server rooms of the bank. Maintaining UPS replacement schedule due to aging of UPSs. The schedule shall be reviewed annually and approved by CTO.
  • Weekly testing of take over generator. Such test shall be done weekly in cooperation with administration department. The test report shall be sent to CTO.
  • Reviewing list access cards allowed entering server rooms of the bank in cooperation with security department. Review report shall be done monthly. Review report shall be sent to CTO.
  • Organization of “Support team” to communicate with other IT units of the bank over their requests.

Skill and Requirement

  • Bachelor’s degree in information technology, Computer Science or related field.
  • Minimum of 2- or 3-years’ experience as System Administrator or in banking sector.
  • Holding system administrator certified associate is preferable.
  • Be honest, quick learner, flexible and punctual.
  • Willing to work as a team.
  • Willing to learn new technology and more self-motivation and self-study.
  • Strong interpersonal skills and communications skills (oral and written) in English language.
  • Excellent conceptual, organizational, analytical, and problem-solving skills.
  • Good project management skills.
  • Ability to collect operational data, establish facts and draw valid conclusions as well as formulate ideas and recommendations.
  1. Loan Admin Officer

Job Description

The main responsibilities of Loan Administrative Officer are to valuate, authorize, or recommend approval of commercial, real estate, or credit loans, advise borrowers on financial status and methods of payments, including mortgage loan officers and agents, collection analysts, loan servicing officers, and loan underwriters.

Location

  • Phar Leu Branch (1 post).
  • Sihanouk Ville Branch (1 post).
  • Paoy Paet Branch (1 post).

Duties and Responsibilities

  • Process the credit cases of Micro Business Loans to head office.
  • Monitoring and following up next settlement dates and expiry of Micro Business Loan and ensuring timely settlements.
  • Controlling and monitoring Credit Committee Resolution.
  • Preparing legal documents for loan approved from Head Office.
  • Ensure safekeeping of all the documents related to the approved loan i.e. loan application, collateral/securities documents submitted by the borrower in the vault after recording of the particulars in the respective vault register.
  • Coordinate with credit administration officer at head office to monitor the expiration of insurance policies.
  • Coordinate with client for review of loans, insurance renewal, legal documents, etc.
  • Administrative Task of Micro Business Loans.

Skills and Specifications

  • Bachelor’s degree in the field of banking and finance, accounting, economic, law or other equivalent.
  • At least 1-year experience in Microfinance/Bank.
  • Have strong numeric and administrative skill.
  • Willing to work under pressure.
  • Good command of computer literacy and English language.
  1. Client Acquisition Trainee

Job Description

Client Acquisition Trainee is responsible for achieving branch sales targets by providing customers with an easy and friendly banking experience, which identifies and meets customers’ transnational and sales needs.

Location

  • Any Branches (40 Posts).

Duties and Responsibilities

  • Make customer presentations and Identify sales opportunity for new business for new customers.
  • Contribute to the development of sound profitable business by continuing on-board new customers and increasing the customer’s portfolio.
  • Agree challenging daily, weekly, and monthly targets for yourself with your branch manager/ head of department. Regularly evaluate these targets – when results fall short of target, understand why and agree what to do differently to improve performance with your line manager.
  • Keep up to day with ABA’s products suite and marketing campaigns to ensure superior product knowledge.

Skills and Qualification Required

  • Time management skills.
  • Ability to work effectively in a team environment.
  • Sales, negotiation and relationship building.
  • Sound written and verbal communication skills.
  • High degree of self-motivation.
  • Very good interpersonal skills.
  • Complaint resolving.
  • Computer literacy.
  1. Branch Concierge

Job Description

Branch Concierge is responsible for provide customers with a positive customer experience from the time they walk in the Branch to the time they leave. This role will positively impact on customer experience by welcoming, building rapport with customers and ensuring customer’s needs are being met and addressed by the most appropriate branch specialist in a timely manner leading to the highest possible customer experience.

Location

  • Chom Chao Branch, Phnom Pen (1 post).
  • Tboung Khmum Branch (1 post).
  • Mukh Kampul District Branch (1 post).
  • Kampong Chhnang Branch (1 post).
  • Krong Seim Reap Branch (1 post).
  • Chamkar Doung Branch (1 post).

Duties and Responsibilities

  • Work in a busy, commercial, competitive and target-driven retail environment.
  • Deliver excellent customer service.
  • Initiative to develop and apply sales and service skills.
  • Interact with diverse customers and colleagues.
  • Respond to inquiries from both new and existing customers.

Skills and Specifications

  • Minimum 1 year working experience at receptionist/customer service area.
  • Good customer service.
  • Willingness and aptitude to be observed, coached and trained.
  • Ability to work effectively in a team environment.
  • Ability in spoken and written English communication.

Client Service Advisor

Posted:24/04/2019 -Closing Date:24/05/2019

Job Description

Client Service Advisor is responsible for contributing ABA growth and profitability through the provision of quality customer services and sales in respect of all ABA products; including the understanding of customer needs and choices, the communication of product features and benefits and the effective follow up and building of the internal relationship.

Location

  • Kratie Branch (1 post).
  • Toul kork Branch, Phnom Penh (1 post).
  • Mao Tse Tung Branch (2 posts).
  • Sihanouk Ville Branch (1 post).
  • Paoy Paet Branch (1 post).
  • Phsar Leu Branch (3 posts).
  • Ou Baek K’am Branch, Phnom Penh (1 post).
  • Russey Keo Branch, Phnom Penh (1 post).

Duties and Responsibilities

  • Identify and action on sales opportunity for new business opportunity by responding to inquiries from both new and existing customers.
  • Provide consultative service in regard to banking products and services which is considered as a good solution to suite the clients’ needs.
  • Assist in opening account in system per request from RM or Customers.
  • Making sure that the documents submitted are accurate and valid.
  • Take action to follow up in case provided documents are not complete.
  • Contribute to the development of sound profitable business by creating effective referral networks, including internal business relationship and existing customers in order to achieve the targets.
  • Ensure the compliance with ABA’s internal policies, processes & procedure, core values, and code of conducts, etc. are maintained.

Skills and Specifications

  • Bachelor’s degree in business, finance or marketing field.
  • Minimum 2 years working experience in sales & marketing.
  • Negotiation and internal relationship building.
  • Organizational and time management skills.
  • Ability to work effectively in a team environment.
  • Competent in spoken and written English communication.
  • Computer literacy.

 

Closing date:  25th May 2019

How to apply

Interested and qualified applicants should submit only your updated covering letter and CV stating the position you apply for with current photo (4×6) through our E-mail: recruitment@ababank.com

 

Note:  For more vacancies please visit our website: www.ababank.com   if the above job advertisement doesn’t meet your career goal.

Title Many Positions Categories Banking/Insurance
Location Many Provinces Start Date
Salary Closing Date May 26, 2019
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