Job: Many Positions

ABA Bank is one of Cambodia’s premier banking institutions founded in 1996 as the Advanced Bank of Asia Limited.
ABA Bank is now a multi-branch network universal commercial bank offering a full range of products and services to all Cambodians. Here at ABA Bank we are always looking for Competence and Ambition candidates to join our team.

1. Client Acquisition Trainee

Job Description
Client Acquisition Trainee is responsible for achieving branch sales targets by providing customers with an easy and friendly banking experience, which identifies and meets customers’ transnational and sales needs.
Location
 Any Branches (20 Posts).
Duties and Responsibilities
 Make customer presentations and Identify sales opportunity for new business for new customers.
 Contribute to the development of sound profitable business by continuing on-board new customers and increasing the customer’s portfolio.
 Agree challenging daily, weekly, and monthly targets for yourself with your branch manager/ head of department. Regularly evaluate these targets – when results fall short of target, understand why and agree what to do differently to improve performance with your line manager.
 Keep up to day with ABA’s products suite and marketing campaigns to ensure superior product knowledge.
Skills and Qualification Required
 Time management skills.
 Ability to work effectively in a team environment.
 Sales, negotiation and relationship building.
 Sound written and verbal communication skills.
 High degree of self-motivation.
 Very good interpersonal skills.
 Complaint resolving.
 Computer literacy.

2. Micro Business Loan Trainee

Job Description
Micro Business Loan Trainee is responsible for processing and analyzing Micro Business Loan applications and conduct credit investigations, reports and more.

Location
 All Phnom Penh and Provincial Branches (100 posts).

Duties and Responsibilities
 Solicits potential and existing clients in accordance with the guidelines stated in the micro business loan policies and procedures.
 Analyze and interpret financial statements of the business to access the repayment capacity and financial soundness of the borrowers.
 Receives and screens loan applications.
 Conducts sit visit of secure collateral.
 Follows up delinquent clients immediately and refers to immediate supervisor.
 Responsible for the attainment of his/her performance targets.
 Responsible for processing registration of title deed at local authorities and Land office.

Skills and Qualification Required
 Minimum High School graduated, under graduated, bachelor’s degree of any related fields.
 One (1) year working experience in selling/any related fields is a plus.
 Presents high attention to details.
 Has a good understanding of banking products and service/lending part is more preferable.
 Hardworking, commitment, ability to communicate and self-motivated person.
 Has good interpersonal skill.
 Computer skills: MS. Word & Excel.
 Language: English and Khmer.
 Be able to travel based on location set.

3. Loan Recovery Officer
Job Description:
Loan Recovery Officer is responsible for the daily activities by coordinate with the loan branch officer to collect the debt from the defaulted client. Furthermore, the officer needs to regular conduct a site visit by coordinate with the respective loan branch officer, follow the process, produces, update, send a report and recommend appropriate action to the Head of Loan Recovery.
Location
 Head Office, Phnom Penh (8 posts).
Duties and Responsibilities
 Monitor daily overdue report and check if any potential defaulted client in the list of its region branches.
 Produce daily overdue and repayment and send to the respective branches.
 Coordinate with loan branch officer with its region branches to chase and follow up overdue client.
 Conduct site visit by coordination with the respective loan branch officers.
 Be able to communicate with the defaulted client in any circumstances.
 Arrange for the daily transfer balance of any assigned client.
 Closely monitor and follow up on the defaulted client.
 Provide recommendation to Head of Loan Recovery on action to be taken of defaulted client.
 Regularly chase and follow up with the defaulted client by coordinate the respective loan officer.
Skills and Specifications
 Bachelor/ with major in Banking and Finance, and law or related field.
 At least 1-2-year experiences in Micro Finance Institution/commercial bank or related field.
 English Proficiency.
 Good level of computer program (MS. Word & Excel).
 Good understanding of business process.
 Strong in negotiation skill and Be flexible.
 Hardworking, commitment, patient, ability to communicate and self- motivated person.
 Good interpersonal Skill.
 Attention to details.
4. Contact Center – Dispute Resolution Specialist
Job Description
S/he is responsible for the processing of handling disputes, reversal transaction, investigation of fact findings to align legal and regulatory requirements as well as internal rules which is applied for general dispute in frontline operations. The Dispute Resolution Specialist will work closely with customers (sender/depositor and receiver) and other personnel at all levels to resolve disputes within committed timeframe.
Location
 Head Office, Phnom Penh (1 post).
Job Description
 Receiving disputes from customers via Contact Center, Branch, NBC and/or other interactive channels.
 Conciliating disputes between service providers and consumers to help them find resolutions.
 Managing and allocating the dispute(s) to right & dedicated teams (sections).
 Identifying key issues arising from a dispute and gathering and analyzing relevant information.
 Undertaking formal investigations.
 Using bank system and knowledge, actively investigate customer complaints in a timely and effective manner.
 Following up with internal relevant teams.
 Contacting customers to inform them about the dispute resolution cycle and asking for information and supporting documents.
 Reporting immediately on any urgent case(s) which is required to be fixed to comply with bank operation and policy and fulfill customers’ needs.
 Ensuring that all disputes are received and acknowledged by the complaint owner and keep complainant (complaint raiser) the progress of resolution.
 Highly securing the customer’s confidentiality.
 Preparing reports and other assigned tasks.
Skill and Requirement
 Excellent communication skills in English and Khmer (verbal and written) and interpersonal skills with the ability to influence outcomes.
 Knowledge of information technology.
 Attention to details and critical thinking skills.
 Skills in supporting business development planning, documentation and implementation.
 High level analytical skills with the ability to think literally and the flexibility to be able to work in an environment of change.
 Teamworking spirit and able to work independently.
 Previous banking experience and handling customer’s dispute is a plus , and can speaking Chinese is a plus.
5. Contact Center – Complaint Resolution Specialist
Job Description
S/he is responsible for providing excellent resolutions to customers who wish to escalate issues to the bank, across a range of communication channels (including letter, email, in person, online or telephone).
Location
 Head Office, Phnom Penh (1 post).
Job Description
 Being responsible for receiving, resolving (if achievable during first-stage of resolution) registering complaints from all interactive channels, including reports from frontline staff and/or the Champion into FT system.
 Ensuring that all complaints are received and acknowledged by the complaint owner and keep complainant (complaint raiser) the progress of resolution.
 Using bank system and knowledge, actively investigate customer complaints in a timely and effective manner.
 Following up with internal relevant teams.
 Contacting customers to inform them about the resolution cycle or asking for information & supporting documents.
 Reporting immediately on any urgent case(s) which is required to be fixed to comply with bank operation and policy or fulfill customers’ needs.
 Ensuring that all complaints are received and acknowledged by the complaint owner and keep complainant (complaint raiser) the progress of resolution.
 Highly securing the customer’s confidentiality.
 Preparing reports and other assigned tasks.
Skill and Requirement
 Excellent communication skills in English and Khmer (verbal and written) and interpersonal skills with the ability to influence outcomes.
 Knowledge of information technology.
 Attention to details and critical thinking skills.
 Skills in supporting business development planning, documentation and implementation.
 High level analytical skills with the ability to think literally and the flexibility to be able to work in an environment of change.
 Teamworking spirit and able to work independently.
 Previous banking experience and handling customer’s complaint is a plus and can speaking Chinese is a plus.
6. Contact Center Consultant
Job Description
Contact Center Consultant is responsible for providing great customer experience by delivering excellent customer service and quality service standard for inbound and outbound calls.
We realize that our greatest asset is our people. That is why we are creating a unique climate of inspiration, leadership, values and great opportunities that will enable the best in the market to thrive as part of our diverse team.
Location
 Head Office, Phnom Penh (3 posts).
Duties and Responsibilities
1. Inbound call
 Respond to customer inquiries by following the customer service standard and script provided by ABA Bank.
 Research required information using available resources (if assigned by Head of department).
 Handle/ resolve customer complaints (if doable in your level) and/or Identify and escalate priority issues/complaints to the right person of the units which a complaint/issue raised to.
 Perform your role and contact point from the client to follow up and close the complaint/issue.
 Follow‐up customer calls where necessary.
 Provide customers with product and service information, terms and conditions if asked by the client.
 Route calls to appropriate departments if a query/complaint is not manageable within your discretion.
 Complete call logs and prepare call reports on the timely manner.
2. Outbound Calls
 Contact businesses or private individuals by phone to survey about the service provided by ABA Bank.
 Deliver prepared sales scripts to persuade potential customers to purchase a product or service if you are asked.
 Describe products and services, respond to questions, identify for the opportunity for sales, obtain customer information, and refer sales opportunity to Relationship Manager/ Consultant.
 Data entry and maintenance of customer/potential customer data bases.
 Follow‐up on initial contacts.
 Maintain records of telephonic interactions, orders and accounts.
 Keep a close eye on your local competitors – what they do and how they perform. Plan to gain market share.
 Keep up to date with ABA’s products suite and marketing campaigns to ensure superior product knowledge.
Skills and Specifications
 Prefer male only.
 Organizational and time management skills.
 Ability to work effectively in a team environment.
 Sound written and verbal communication skills.
 High degree of self‐motivation and excellent interpersonal skills.
 Computer literacy.
 Understanding of basic banking products and services.
 Practical knowledge of operating risk and compliance policies and procedures.
7. Micro Business Loan Officer
Job Description
Micro Business Loan Officer is responsible for processing and analyzing micro business loan applications and conduct credit investigations, reports and more.
Location
 All branches (100 posts).
Duties and Responsibilities
 Solicits potential and existing clients in accordance with the guidelines stated in the micro business loan policies and procedures.
 Analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrower.
 Receives and screens loan applications.
 Conducts credit investigation for borrowers and their co-makers.
 Evaluates cash flow of loan applicants.
 Conducts sit visit of secure collateral.
 Ascertains the completeness of loan documents.
 Follows up delinquent clients immediately and refers to immediate supervisor.
 Recommends remedial measures for delinquent clients in accordance with the recovery policies and procedures of the Bank.
 Responsible for the attainment of his/her performance targets.
Skills and Specifications
 Refer from MFI.
 Bachelor with major in banking and finance, accounting, management and marketing or related field.
 At least one-year experience in micro finance institution/commercial bank or related field.
 English proficiency.
 Good level of computer program (MS Word & Excel).
 Good understanding of business process.
 Hardworking, commitment, ability to communicate and self-motivated person.
 Good interpersonal skills.
 Attention to details.
8. Card Processing Officer
Job Description
Card Processing Officer is responsible for Settlement of Master card, Visa Card, and Union Pay International, crediting and holding merchant transactions, controlling and reimbursing credit card, delivering credit card information to cardholder.
Location
 Head Office, Phnom Penh (3 posts).
Duties and Responsibilities
 Crediting and holding merchant transactions.
 Controlling and reimbursing credit card.
 Delivering credit card information to cardholder.
 ATM cash loading and adjustment.
 Processing card clearing transactions.
 Settlement of Master card, Visa Card, and Union Pay International.
 Assisting in charge back flow.
 Processing Key-In for merchant transactions.
 EDC Settlement.
 Solving customer’s dispute transactions and merchant holder problems.
 Incoming and Outgoing file to/from intra-banks.
 Being a Trainer for staffs’ training.
 Annual fee charge of Master Card and Visa Card.
 Process Purchase order Pincode/Pinless from operators.
 Settle sold Pincode/Pinless/bill payment to operators.
 Collect payment from PayGo on sold prepaid products.
 Settle sold pinless by ABA to PayGo and reverse any declined top-up to customers.
 Resolve complaint related to error in top-up or bill payment.
 Deposit Merchant transactions.
 Monitor credit card settlement.
 Verify and post necessary adjustment for ATMs’ GL when Teller loads new cash Doing.
 Post billing transactions to cardholder accounts.
 Release block for unbilled transactions.
Skills and Qualification Required
 Bachelor’s degree in business, communications, computer science, IT or equivalent work or educational experience.
 2 to 3 years’ experience in Card operations.
 Good interpersonal skills and communications skills (oral and written) in English language.
 Willing to learn new things.
 Good conceptual, organizational, analytical, and problem-solving skills.
 Good project management skills.
 Ability to collect operational data, establish facts and draw valid conclusions as well as formulate ideas and recommendations.
 Analytic, patient, attention and responsible.
 Able to work under pressure.
9. System Administrator
Job Description
S/he is responsible for daily troubleshooting and maintenance of all bank’s servers to ensure bank’s servers serving 24/7 by using redundancy schema. In addition, s/he oversees preparing performance report weekly, monthly making backup of all servers, applying update patch to safeguard security breaches. Furthermore, preparing list of spare equipment stored in the bank for replacement purposes in emergency.
Location
 Head Office, Phnom Penh (2 posts).
Duties and Responsibilities
 Keeping all bank’s servers serving 24/7, using redundancy schema for all servers.
 Making backups of all servers based on schedule approved by CTO. Report of backups made shall be sent to CTO each Monday for past week.
 Monitoring and maintenance of uninterruptible power supply of server rooms of the bank. Maintaining UPS replacement schedule due to aging of UPSs. The schedule shall be reviewed annually and approved by CTO.
 Weekly testing of take over generator. Such test shall be done weekly in cooperation with administration department. The test report shall be sent to CTO.
 Reviewing list access cards allowed entering server rooms of the bank in cooperation with security department. Review report shall be done monthly. Review report shall be sent to CTO.
 Organization of “Support team” to communicate with other IT units of the bank over their requests.
Skill and Requirement
 Bachelor’s degree in information technology, Computer Science or related field.
 Minimum of 2- or 3-years’ experience as System Administrator or in banking sector.
 Holding system administrator certified associate is preferable.
 Be honest, quick learner, flexible and punctual.
 Willing to work as a team.
 Willing to learn new technology and more self-motivation and self-study.
 Strong interpersonal skills and communications skills (oral and written) in English language.
 Excellent conceptual, organizational, analytical, and problem-solving skills.
 Good project management skills.
 Ability to collect operational data, establish facts and draw valid conclusions as well as formulate ideas and recommendations.
10. CIT Service Officer
Job Description
CIT Service Officer is responsible for assist CIT service supervisor to assign CIT service team to do their tasks properly and to ensure that CIT trip ATMs, PP branches, NBC and other banks are secure and safe.
Location
 Head Office, Phnom Penh (8 posts).
Duties and Responsibilities
 Assign CIT service officers for cash in transit to ATMs, NBC, ABA branches and other banks.
 Implementation of proper communication with cash department for amount of cash and numbers of trips for daily CIT operation.
 Implementation of checking and maintenance CIT card.
 Inspection of CIT service equipment of CIT service officer before leaving for CIT trip.
 Monitoring and receiving CIT trip status from CIT service officers via radio communication
 Make report of daily CIT trips into CITService Log book.
 Conducting of screening of permanent CIT service officers.
 Assign CIT service officer to escort refinancing team as per instruction from head of security or CIT supervisor.
 Checking status of escorting refinancing team from CIT service officers via radio communication.
 Observation and investigation of CIT service officers who suspected breach of CIT policy.
 Observation and collecting information of ABA staff who breach code of conduct, bank policies and who suspected committed fraud.
 Assist CIT service supervisor to do other tasks.
 Arrangement of schedule and assign CIT service officers to safeguard ABA head offices on working hours, weekend, day off and public holidays.
 Arrangement of schedule and assign CIT service officers to spot check security guards of security agencies who safeguard for ABA branches in PP.
 Assign CIT service officers to protect ABA branches in PP as per instruction from head of security.
Skills and Qualification Required
 Bachelor’s degree.
 CIT skill.
 Security skill.
 Basic bodyguard skill.
 Basic investigation skill.
 Computer (Microsoft word and Excel).
 At least 2 years with security field and CIT tasks.
Closing date: 21st July 2019
How to apply
Interested and qualified applicants should submit only your updated covering letter and CV stating the position you apply for with current photo (4×6) through our E-mail: [email protected]

Note: For more vacancies please visit our website: www.ababank.com if the above job advertisement doesn’t meet your career goal.