The Head of Application DevelopmentandSupportmanages and oversees all activities related to applications development and support bytaking the lead in designing and delivering high quality applications with cost effectiveness improvement. The incumbent leadsthe supportingteams to ensure the efficiencyimplementation of applications and improvement of the qualityto meet with the demands of the internal and external stakeholders. He/shewillalso assist and support CIO in providing solutions to problems and alternatives to tackle the obstacles, both governance and strategic planning.


Duties & Responsibilities

     Be responsible for the overall planning, reporting, controlling, organizing, documenting and delivering day-to-day activities of Application Development Unit, Application Support Unit and IT Services conforming  to SLAs and ensuring the service and operational excellence through consistent, reliable and effective delivery of services;

     LeadIT Unit Managers in questioning and addressing requirements set by Business Units regardingthe functional requirements, technical solutions, development, testing (functional, system, performance, security etc.), integration, implementation, evaluation, support and maintenance of information technology systems applications and servicesmeeting and exceeding expectations in terms of timelines and quality;

Develop, review and oversee the execution of processes and procedures in his/her functional and broader functional areas where shared responsibility exists, and update based on best practices and ITIL standards raising the level of attainment through a continuous process improvement;

        Develop budget estimates/proposals and oversee budgetary exercises for his/her functional area, drilling down and translating the total cost of provided services based on related policies and commitments to assist CIO and other relevant stakeholders indeciding and adjusting as necessary and those funds and assets are properly used;

         Act as an IT Program Manager in making strategic projects, RFIs (Request for Information) and RFP (Requests for Proposals), assessing and solving complex problems, devising methodologies and solutions, performing analysis of related information about IT Services & Data Management interacting with Business Units Stakeholders and Program Managers lifting barriers and driving IT related activities end-to-end.

Job Requirements

     Master’s degree in Information Technology, Computer Science or related field;

     A minimum of 6-8 years’ experience in IT with progressively increasing responsibility, ora minimum of 4 years as a Senior Manager in Applications Development and Support;

     Knowledge and experience in CBS (TemenosT24 is preferable),satellite applications andSDLC methodologies and best practices;

     Experience in managing and delivering IT Services in a business that is undergoing a transformation and strategic change; and

Professional certifications i.e. ITIL, PRINCE2, PMP, etc.

Competency required:

      Excellent in customer service orientation, project management, and strategic planning and resource management;

      Advanced in analytical thinking, initiative, achievement orientation, organizational commitment, system development methodology, coding/system/network skill, developing other, change leadership, and conceptual thinking; and

Proficient in trouble shooting.